Natural England is seeking a Customer Service Officer to provide professional, responsive support to customers in a role that blends enquiry handling, information gathering and service improvement. You will respond to calls and emails, work with subject matter experts, and help maintain clear, accessible knowledge resources.
The role requires collaboration across teams, a focus on first-contact resolution, and a commitment to high-quality customer service while using digital tools and adhering
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Customer Experience Specialist employer: Natural England
Natural England is an exceptional employer, offering a unique opportunity to contribute to the conservation and enhancement of the West Midlands' rich natural heritage. With a strong commitment to employee development, a collaborative work culture, and a focus on meaningful environmental impact, staff are empowered to drive nature recovery while enjoying the benefits of working in a vibrant region that connects urban communities with nature. Our inclusive environment encourages diverse perspectives, ensuring that every team member can thrive and make a difference.
