At a Glance
- Tasks: Own the Conversational AI and agent builder roadmap, driving discovery and delivery.
- Company: Natterbox, a leader in AI communications enhancing customer conversations.
- Benefits: Competitive salary, bonuses, hybrid working, and quarterly meet-ups in London.
- Other info: Join a small, senior team with a flat structure and hands-on ownership.
- Why this job: Shape innovative AI products and make a real impact in customer experience.
- Qualifications: Experience in shipping conversational AI products and CRM integration, preferably Salesforce.
The predicted salary is between 60000 - 80000 £ per year.
Description
Natterbox builds AI communications that elevate human-led customer conversations, integrated with Salesforce and the wider CRM stack.
This role owns our Conversational AI and Agents track.
That covers both the agent products we sell and the agent builder programme: a platform that lets customers build and run their own AI agents on top of our data services.
- What you’ll own
- The Conversational AI and agent builder roadmap: discovery, prioritisation and delivery with engineering.
- A platform that others build on, where extensibility and the experience of the people building on it matter as much as the features themselves.
- Full ownership of the track within your first quarter, and the commercial and user outcomes once it ships.
- How we work
Product at Natterbox is a small, senior team with a flat structure.
You will own your track from end to end, work directly with engineering and go-to-market, and be trusted to make the decisions.
Our engineering is AI-accelerated, which raises the standard expected of product judgement rather than lowering it.
Requirements
- What you must have
- Shipped conversational-AI, LLM-based or agent products to market, as the person building them rather than a user of them.
- Built products on, or integrated with, a CRM. Salesforce is strongly preferred.
- A genuine commitment to design-led product development and good UX. Usability is central to this role, even though you will not be the designer.
- A preference for hands-on work, owning a track directly. This role will not suit someone looking for a hands-off or purely strategic remit.
- Nice to have
- Experience building platform or extensible products that others develop on top of.
- A background in contact centres or customer experience.
Benefits
- Competitive salary and bonus.
- Hybrid working, based in the UK.
In person meet-ups in London approximately one day a quarter.
- The opportunity to shape a product line rather than inherit a backlog.
Product Owner - Conversational AI and Agents in London employer: Natterbox
Natterbox is an exceptional employer that fosters a collaborative and innovative work culture, where you will have the unique opportunity to be the sole designer driving impactful AI communications. With a competitive salary, hybrid working arrangements, and the chance to own design across the entire platform, you will find ample opportunities for personal and professional growth in this dynamic environment. Join us in London, where your creativity and expertise will directly influence the future of customer conversations.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner - Conversational AI and Agents in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Natterbox!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Natterbox would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Natterbox through your school's career services!
We think you need these skills to ace Product Owner - Conversational AI and Agents in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Owner - Conversational AI and Agents, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Owner - Conversational AI and Agents position at Natterbox. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Natterbox
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
