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- Tasks: Build strong customer relationships and support their growth with our SaaS solutions.
- Company: Join Natterbox, a leading tech brand with a customer-focused culture.
- Benefits: Earn up to £40,000 plus bonuses, enjoy 25-30 days holiday, and private healthcare.
- Why this job: Kickstart your commercial career in a fast-paced, innovative environment.
- Qualifications: 1-2 years in a customer-facing role with great communication skills.
- Other info: Hybrid working model with opportunities for professional development.
The predicted salary is between 24000 - 36000 £ per year.
As a Junior Account Manager at Natterbox, you will play a key role in helping our customers get the most out of our SaaS solutions. You will look after a dedicated portfolio of accounts, acting as a key point of contact to ensure they stay happy, successful, and ready to grow with us.
We are looking for someone with around one to two years of experience in a customer-facing role who is genuinely customer-obsessed and ready to build their commercial career. If you are a proactive communicator who loves building relationships and thrives in a fast-moving environment, this is a fantastic opportunity to develop your skills within a leading tech brand.
What You Will Do- Build Relationships: Look after a portfolio of customers, building strong bonds with day-to-day users and helping them get the full value from our platform.
- Support Commercial Growth: Assist with the renewal process and learn to identify opportunities where our products can help a customer's business grow.
- Be the Customer's Voice: Act as an advocate for your customers within Natterbox, ensuring their feedback is shared with our internal teams and their queries are resolved promptly.
- Learn from Data: Help the team prepare for customer Business Reviews by gathering health metrics and usage data that showcase the impact of our tools.
- Collaborate Across Teams: Work closely with Technical Account Managers and other colleagues to ensure smooth product adoption and help solve customer challenges.
- Maintain Account Records: Keep accurate and up-to-date customer records in Salesforce to ensure everyone in the team has a clear view of account progress.
- Represent Natterbox: Be a professional and enthusiastic ambassador for the Natterbox brand in all your interactions.
- Around 1-2 years of experience in a role where you worked with customers.
- Great communication skills and a talent for building positive relationships.
- A passion for helping people and a curiosity for how technology solves problems.
- An eagerness to learn about commercial processes like renewals and customer value.
- The ability to work well in a team.
- Familiarity with CRM tools like Salesforce is a bonus, but not essential.
- Thrive in a fast-paced, changing environment.
- Show an interest in using data to understand customer needs.
- Have a naturally consultative and inquisitive approach.
- Have some familiarity with the telecoms or voice technology industry.
- Are organised, reliable, and keen to follow and improve team processes.
- Basic Salary: Up to £40,000 per year, based on experience.
- On-Target Earnings (OTE): An additional £10,000 bonus based on performance.
- 25 days holiday increasing to 30 days, after 2 years.
- A range of employee perks from Perkbox.
- EAP via Vivup.
- After a successful probationary period, you will also receive Private Health care via Vitality and share options.
Note some of our benefits are non-contractual and are provided at Natterbox's discretion. We operate a hybrid working model, with this role requiring you to be in our central London office at least two days a week.
Recruitment ProcessWe believe in keeping you informed every step of the way. Here is the timeline of what you can expect after you apply:
- The job advert will close on 6th February; please note we do reserve the right to close the advert early if we receive a high volume of applicants, so we encourage you to apply promptly.
- First interviews – 11th and 12th February, virtual video call with our people team.
- Second interview – 13th and 14th February.
- Final stage – in person week commencing 16th February, 90-minute interview and presentation.
Junior Account Manager employer: Natterbox
Contact Detail:
Natterbox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Account Manager
✨Tip Number 1
Get to know the company inside out! Research Natterbox, their products, and their culture. This way, when you get that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for those interviews by practising common questions and scenarios related to account management. Think about how you can demonstrate your customer obsession and proactive communication skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Natterbox team.
We think you need these skills to ace Junior Account Manager
Some tips for your application 🫡
Show Your Customer Obsession: When writing your application, make sure to highlight your passion for helping customers. Share specific examples of how you've built relationships in previous roles, as this is key for us at Natterbox.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Junior Account Manager role.
Tailor Your Application: Make sure to customise your application for Natterbox. Mention our SaaS solutions and how you can help customers get the most out of them. This shows us that you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at Natterbox
✨Know Your Customers
Before the interview, research Natterbox and its customer base. Understand their SaaS solutions and think about how you can help customers get the most out of them. This will show your genuine interest in the role and your customer-obsessed mindset.
✨Showcase Your Communication Skills
As a Junior Account Manager, strong communication is key. Prepare examples from your past experiences where you've successfully built relationships or resolved customer issues. Be ready to demonstrate your proactive communication style during the interview.
✨Be Data Savvy
Familiarise yourself with basic metrics and data analysis related to customer success. Think about how you can use data to support commercial growth and prepare for customer Business Reviews. This will highlight your eagerness to learn and adapt.
✨Prepare for Team Collaboration
Natterbox values teamwork, so be prepared to discuss how you've collaborated with others in previous roles. Share specific examples of how you’ve worked with different teams to solve problems or improve processes, showcasing your ability to thrive in a fast-paced environment.
