At a Glance
- Tasks: Drive cash collection and manage customer accounts with professionalism.
- Company: Join a forward-thinking AI-driven company with a remote-first culture.
- Benefits: Up to £30K salary, 25-30 days holiday, private health insurance, and employee perks.
- Other info: Remote role for UK residents with excellent career growth opportunities.
- Why this job: Make an impact in credit control while leveraging technology for efficiency.
- Qualifications: Experience in Accounts Receivable and strong communication skills required.
The predicted salary is between 30000 - 30000 £ per year.
We are looking for a dedicated Accounts Receivable Officer to drive cash collection across our customer base, ensuring that all overdue balances are pursued consistently and professionally. In this role, you will be accountable for the day-to-day execution of credit control activities, customer statement management, and maintaining highly accurate records of our collection status and customer communications.
What Success Looks Like
- Cash is collected reliably and effectively, consistently hitting our monthly targets.
- Overdue balances are pursued proactively, ensuring no accounts fall through the cracks due to a lack of follow-up.
- Customer communications are highly professional and effective, resulting in timely payment commitments that are fully honoured.
- The AR & Billing Manager has clear, ongoing visibility into collection statuses, risks, and necessary escalations without needing to chase for updates.
Requirements
- Credit Control Expertise: Proven experience in an Accounts Receivable or Credit Control role, successfully managing a high volume of customer accounts and pursuing overdue balances consistently.
- Dispute Resolution: Strong ability to investigate and resolve complex billing queries, reconcile discrepancies between ledgers and customer records, and identify recurring dispute patterns.
- Customer-Centric Communication: Excellent written and verbal communication skills, with the ability to maintain strong customer relationships while effectively securing payment commitments.
- Prioritisation & Escalation: An analytical mindset capable of prioritising collection activities based on value, age, and risk, while knowing when to escalate high-value or complex cases (e.g. credit notes, write-offs) to management.
- Systems Proficiency: Experience issuing accurate customer statements and maintaining up-to-date, detailed records of customer communications and dispute statuses within CRM and billing systems.
- AI & Tech-Savvy: A forward-thinking approach to technology, with a willingness and ability to leverage AI tools to draft, refine, and improve customer communications, analyse aged debt data to identify trends and facilitate rapid query resolution, and implement AI-driven automations to streamline repetitive administrative tasks and improve team efficiency.
Location & Flexibility
This is a remote-first role for candidates currently living in the UK. Therefore, we can only accept applications from candidates who are currently resident in the UK and hold a valid, permanent right to work in the UK. We do not require visa sponsorship now or in the future.
Benefits
Alongside a salary of up to £30K, we offer a great range of benefits:
- Remote Working (UK, only)
- 25 days holiday increasing to 30 days (after 2 years service)
- A range of employee perks from Perkbox
- EAP via Perkbox
- After a successful probationary period, you will also receive private health insurance (currently with Vitality)
- Share options
Note some of our benefits are non-contractual and are provided at Natterbox’s discretion.
Accounts Receivable Officer employer: Natterbox
Natterbox is an exceptional employer that fosters a collaborative and innovative work culture, where you will have the unique opportunity to be the sole designer driving impactful AI communications. With a competitive salary, hybrid working arrangements, and the chance to own design across the entire platform, you will find ample opportunities for personal and professional growth in this dynamic environment. Join us in London, where your creativity and expertise will directly influence the future of customer conversations.
StudySmarter Expert Advice🤫
We think this is how you could land Accounts Receivable Officer
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Natterbox. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Accounts Receivable Officer
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Natterbox.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Natterbox's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Natterbox
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Natterbox.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Natterbox will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Natterbox employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
