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For Companies At a Glance
- Tasks: Build strong customer relationships and support their growth with our SaaS solutions.
- Company: Join Natterbox, a leading tech brand with a vibrant culture.
- Benefits: Up to £40,000 salary, £10,000 performance bonus, 25-30 days holiday, and private healthcare.
- Why this job: Kickstart your commercial career in a fast-paced, innovative environment.
- Qualifications: 1-2 years in a customer-facing role with great communication skills.
- Other info: Hybrid working model with opportunities for professional development.
The predicted salary is between 24000 - 40000 £ per year.
As a Junior Account Manager at Natterbox, you will play a key role in helping our customers get the most out of our SaaS solutions. You will look after a dedicated portfolio of accounts, acting as a key point of contact to ensure they stay happy, successful, and ready to grow with us. We are looking for someone with around one to two years of experience in a customer-facing role who is genuinely customer-obsessed and ready to build their commercial career. If you are a proactive communicator who loves building relationships and thrives in a fast-moving environment, this is a fantastic opportunity to develop your skills within a leading tech brand.
What You Will Do
- Build Relationships: Look after a portfolio of customers, building strong bonds with day-to-day users and helping them get the full value from our platform.
- Support Commercial Growth: Assist with the renewal process and learn to identify opportunities where our products can help a customer’s business grow.
- Be the Customer's Voice: Act as an advocate for your customers within Natterbox, ensuring their feedback is shared with our internal teams and their queries are resolved promptly.
- Learn from Data: Help the team prepare for customer Business Reviews by gathering health metrics and usage data that showcase the impact of our tools.
- Collaborate Across Teams: Work closely with Technical Account Managers and other colleagues to ensure smooth product adoption and help solve customer challenges.
- Maintain Account Records: Keep accurate and up-to-date customer records in Salesforce to ensure everyone in the team has a clear view of account progress.
- Represent Natterbox: Be a professional and enthusiastic ambassador for the Natterbox brand in all your interactions.
What you'll bring
- Around 1-2 years of experience in a role where you worked with customers.
- Great communication skills and a talent for building positive relationships.
- A passion for helping people and a curiosity for how technology solves problems.
- An eagerness to learn about commercial processes like renewals and customer value.
- The ability to work well in a team.
- Familiarity with CRM tools like Salesforce is a bonus, but not essential.
What will set you apart
- Thrive in a fast-paced, changing environment.
- Show an interest in using data to understand customer needs.
- Have a naturally consultative and inquisitive approach.
- Have some familiarity with the telecoms or voice technology industry.
- Are organised, reliable, and keen to follow and improve team processes.
Basic Salary: Up to £40,000 per year, based on experience. On-Target Earnings (OTE): An additional £10,000 bonus based on performance. 25 days holiday increasing to 30 days, after 2 years. A range of employee perks from Perkbox EAP via Vivup. After a successful probationary period, you will also receive Private Health care via Vitality Share options. Note some of our benefits are non-contractual and are provided at Natterbox’s discretion. We operate a hybrid working model, with this role requiring you to be in our central London office at least two days a week.
Recruitment process
We believe in keeping you informed every step of the way. Here is a timeline of what you can expect after you apply: The job advert will close on 6th February, please note we do reserve the right to close the advert early, if we receive a high volume of applicants, so we encourage you to apply promptly. First interviews - will be on 11th and 12th February, this will be with our people team and will be virtual video call. Second interview - will be the 13th and 14th February. Final stage - in person w/c 16th February, will be a 90 minutes interview and presentation.
Junior Account Manager employer: Natterbox Ltd
Contact Detail:
Natterbox Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Account Manager
✨Tip Number 1
Get to know the company inside out! Research Natterbox, their products, and their culture. This way, when you get that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! As a Junior Account Manager, you'll need to build relationships and advocate for customers. Role-play with friends or family to nail down your pitch and responses to common questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn, join relevant groups, and attend industry events. This can give you insider info and maybe even a referral to help you land that job!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Natterbox team. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Junior Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Junior Account Manager role. Highlight your customer-facing experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in the position!
Show Your Passion: Let your enthusiasm shine through in your application! We want to see your passion for helping customers and how you can contribute to their success with our SaaS solutions. Share examples of how you've built relationships in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures we receive all your details correctly and helps us keep track of your application. Plus, it’s the best way to get noticed by our team!
How to prepare for a job interview at Natterbox Ltd
✨Know Your Customers
Before the interview, research Natterbox's customer base and their SaaS solutions. Understanding who the customers are and how they use the platform will help you demonstrate your customer-obsessed mindset and show that you're ready to build strong relationships.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully communicated with customers in the past. Think about times when you resolved issues or built rapport. This will highlight your proactive communication style, which is crucial for a Junior Account Manager.
✨Be Data-Driven
Familiarise yourself with basic metrics and data analysis related to customer success. Be ready to discuss how you can use data to support commercial growth and improve customer satisfaction. This shows your eagerness to learn and adapt in a fast-paced environment.
✨Embrace the Natterbox Brand
During the interview, express your enthusiasm for the Natterbox brand and its mission. Share why you want to be an ambassador for the company and how you can contribute to its success. This will demonstrate your alignment with their values and your commitment to representing them well.
