At a Glance
- Tasks: Provide IT support, manage systems, and automate processes using innovative tech.
- Company: Join Natterbox, a rapidly expanding tech company with a supportive culture.
- Benefits: Competitive salary, 25-30 days holiday, health care, and exclusive discounts.
- Other info: Office-based role in Oxted with opportunities for career growth.
- Why this job: Make a real impact by solving IT challenges and improving efficiency with cutting-edge tools.
- Qualifications: Experience in IT support, coding skills, and a passion for automation.
The predicted salary is between 25000 - 30000 £ per year.
Join our dedicated technical team at Natterbox as an IT Support & Automation Specialist.
In this role, you will be instrumental in ensuring our staff have the cutting-edge equipment, systems, and support needed to excel.
Natterbox is a rapidly expanding technology company, and this position is perfect for someone who is passionate about helping people, solving complex IT challenges, and taking pride in managing well-organised, automated systems.
You will have the opportunity to design and implement innovative solutions using code, scripts, and AI to improve efficiency across the business.
If you are a pragmatic problem-solver with a strong interest in business technology and a drive to automate and improve processes, we encourage you to apply.
Key Responsibilities
- Provide first-line IT support for all Natterbox staff, including PC and Mac setup, configuration, management, and maintenance.
- Install and configure laptops, software, and cloud applications.
- Assist with office networking, including Wi Fi and internet connectivity.
- Manage device security, including data privacy, antivirus, and anti-malware systems.
- Oversee mobile device management (MDM), including SIMs, phones, and tablets.
- Administer cloud-based services, primarily Google Workspace, Gemini, and other key business applications.
- Design, build, and manage automation and integration workflows between core business systems (e. g., Salesforce, Jira) using tools like Zapier, n8n, or custom scripts.
- Utilise and integrate AI tools to enhance departmental and employee productivity.
- Develop and maintain user guides, help documents, and knowledge base articles.
- Conduct staff training sessions and provide ongoing technical guidance.
- Manage internal asset registers, system logs, and other technical databases.
Essential Skills & Experience
- Proven experience in an IT support, development, or similar technical role.
- Hands-on experience with PC and Mac hardware, operating systems, and their setup, configuration, and management.
- Demonstrable skills in providing technical assistance, support, and training to users of varying technical abilities.
- Experience using scripting, coding, or automation tools to integrate systems and improve processes.
- A strong understanding of information security best practices.
- Proficiency in using spreadsheets with formulas and functions for data management and analysis.
- An "AI-first" approach to problem-solving, with experience using AI tools for research, coding, and automation.
- Excellent written and verbal communication skills, with the ability to articulate technical concepts clearly to both human and AI audiences.
- Strong organisational and time-management skills with a high level of attention to detail.
- A natural curiosity and desire to understand, improve, and automate processes.
- Must have the permanent and unrestricted right to work in the UK. Please note, we are unable to offer visa sponsorship for this role.
Desirable Attributes
- Professional certifications, such as Google Workspace Administrator.
- Experience working with APIs.
- Educated to A-Level standard or holding equivalent vocational qualifications (e. g., BTEC, IT apprenticeship) in a technical subject.
- Ability to work effectively and communicate with staff at all levels, from junior team members to senior executives.
- Working Arrangements
- This role is predominantly office-based at our location in Oxted, Surrey, due to the hands-on nature of the responsibilities.
- Flexibility may be required on occasion to work outside of standard UK office hours to support our global team.
- We believe in a transparent, structured, and timely hiring process
We offer a range of benefits to all our employees.
- Competitive base salary - £25K-£30K - depending on experience
- 25 days holiday increasing to 30 days after 2 years (plus bank holidays).
- Access to Perkbox - Hundreds of handpicked retail discounts, wellness perks, and monthly freebies to support your lifestyle.
- Auto enrol pension
- Private Health care - after probation
- #J-18808-Ljbffr
Cloud IT Technician employer: Natterbox Ltd
Natterbox is an exceptional employer that champions innovation and customer success in the rapidly evolving field of AI communication. With a vibrant work culture that promotes collaboration and professional growth, employees enjoy hybrid working arrangements, generous holiday allowances, and comprehensive health benefits. Joining our team means being part of a forward-thinking company where your contributions directly shape the future of intelligent technology and its impact on businesses.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud IT Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Natterbox Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Natterbox Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Natterbox Ltd!
✨Direct Apply to Natterbox Ltd
Let's not forget to apply directly through the Natterbox Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Cloud IT Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Natterbox Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Natterbox Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Natterbox Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
