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- Tasks: Guide businesses in leveraging AI communication for transformative outcomes.
- Company: Join Natterbox, a leader in AI-driven solutions with a customer-centric culture.
- Benefits: Enjoy hybrid working, generous holiday, private health insurance, and share options.
- Other info: Dynamic environment with opportunities for growth and professional development.
- Why this job: Be at the forefront of AI innovation and make a real impact on customer journeys.
- Qualifications: 3+ years in B2B SaaS account management with strong relationship-building skills.
The predicted salary is between 36000 - 60000 £ per year.
Ready to guide businesses into the future of AI communication? As an Account Manager at Natterbox, you will be the strategic partner helping our customers harness the power of our intelligent, AI-driven solutions. You will be the trusted advisor for a portfolio of key accounts, showing them how to unlock transformative value, gain powerful insights from their data, and redefine what is possible for their business. We are looking for a commercially sharp and customer obsessed individual, who is passionate about the role AI plays in driving exceptional outcomes and growth.
What you'll do:
- Cultivate a portfolio of key accounts, orchestrating their journey to ensure they achieve exceptional, measurable outcomes with our intelligent platform.
- Command the commercial relationship from end to end, proactively driving renewals, identifying strategic growth opportunities, and ensuring long-term customer partnership.
- Build deep advisory relationships with key stakeholders, becoming their trusted partner and a powerful internal advocate for their business.
- Leverage data and platform insights to guide strategic conversations, demonstrate tangible value, and deliver compelling quarterly business reviews.
- Partner with technical experts and cross-functional teams to create a seamless customer experience, from accelerating product adoption to ensuring swift resolution of challenges.
- Develop and execute dynamic account plans that provide clear strategic direction and ensure every customer is set up for success.
- Act as a vital feedback loop, channelling customer insights to help shape the future of our AI product and service offerings.
- Embody the Natterbox brand in every interaction, demonstrating professionalism, sophistication, and a human-centred approach.
You are a customer-centric professional with a strong commercial background, ready to make a significant impact. Your foundation includes:
- A strong track record in B2B SaaS, with at least three years of experience in an Account Management or similar customer-facing role where you have carried a quota.
- Proven commercial expertise, with demonstrable success in managing renewals, driving strategic upsell opportunities, and confidently articulating ROI to senior stakeholders.
- Exceptional relationship-building skills, enabling you to create powerful connections with customers and collaborate effectively with internal teams.
- A structured and strategic approach, including proficiency with CRM platforms like Salesforce for meticulous account planning and health tracking.
- A genuine passion for customer success, driven by a deep curiosity about how intelligent technology can solve complex business challenges.
What will set you apart:
- Thrive in the dynamic environment of a high-growth technology company, viewing change not as a challenge, but as an opportunity.
- Bring a data-fluent and consultative mindset, using insights to shape account strategy and guide customers towards achieving their most ambitious goals.
- Are genuinely excited by the future of conversational AI and its profound impact on reshaping the entire customer journey, and you are passionate about being at the forefront of that transformation.
Alongside a competitive salary and competitive commission plan, we offer a great range of benefits:
- Hybrid working (with an expectation of 2 days minimum in London, Victoria, WeWork)
- 25 days holiday increasing to 30 days (after 2 year service)
- A range of employee perks from Perkbox EAP via Vivup
- After a successful probationary period, you will also receive Private health insurance (currently with Vitality)
- Share options
Note some of our benefits are non contractual and are provided at Natterbox's discretion.
Account Manager employer: Natterbox Limited
Contact Detail:
Natterbox Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Account Manager role.
✨Tip Number 2
Show off your skills in interviews! Prepare to discuss how you've driven renewals and upsells in past roles. Use specific examples to demonstrate your commercial expertise and relationship-building skills. Remember, we want to see your passion for customer success shine through!
✨Tip Number 3
Research the company inside out! Understand Natterbox’s AI solutions and how they impact businesses. This knowledge will help you tailor your conversations and show that you’re genuinely excited about the future of conversational AI.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to embrace the dynamic environment we thrive in.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Your Passion for AI: When you're writing your application, let your enthusiasm for AI and its impact on businesses shine through. We want to see how you connect with the role and why you're excited about helping customers harness intelligent solutions.
Highlight Your Relationship-Building Skills: Make sure to emphasise your ability to build strong relationships with clients. Share examples of how you've successfully collaborated with stakeholders in the past, as this is key to being a trusted partner for our customers.
Be Data-Driven: Since we value insights, include any experience you have with data analysis or using CRM platforms like Salesforce. Show us how you've used data to drive strategic decisions and improve customer outcomes in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Natterbox Limited
✨Know Your AI Stuff
Make sure you brush up on the latest trends in AI communication. Understand how Natterbox's solutions can transform businesses and be ready to discuss specific examples of how AI has driven success in other companies.
✨Showcase Your Relationship Skills
Prepare to share stories that highlight your exceptional relationship-building abilities. Think about times when you've turned a challenging customer situation into a success, and be ready to explain how you did it.
✨Be Data-Driven
Familiarise yourself with key metrics and data insights relevant to account management. Be prepared to discuss how you've used data to drive strategic decisions and improve customer outcomes in your previous roles.
✨Demonstrate Your Curiosity
Express your genuine passion for AI and its impact on customer journeys. Show that you're not just looking for a job, but that you're excited about being part of a company that's at the forefront of technological transformation.