At a Glance
- Tasks: Lead the transition of new air traffic management systems into service delivery.
- Company: Join NATS, the UK's leading air navigation service provider.
- Benefits: Enjoy a competitive salary and flexible working arrangements.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in aviation safety and innovation.
- Qualifications: HNC in Engineering or IT, with relevant experience.
The predicted salary is between 77015 - 86360 £ per year.
NATS is the UK’s leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe.
Job Purpose
Provide a single point of accountability to manage the Transition of new (or modified) Air Traffic Management (ATM) Systems and Services into Service Delivery (SD) for Projects and other non-project change activities assigned to the Post Holder. Provide an Intelligent Customer function ensuring the Transition Solution delivered by Projects supports Service Delivery (SD), the ATC (Air Traffic Control) stakeholders (ATC & Military) and the wider NATS business. Manage Transition Risks on behalf of Service Delivery (SD), ATC and Military stakeholders during each Transition phase. As part of the Intelligent Customer function advise and Support Unit and Project Acceptance activities on behalf of Service Delivery (SD).
Accountabilities
- The Post Holder shall be Accountable for the activities defined below for medium complexity Transitions and the post holder will support other members of the Change Delivery team in larger programmes and more complex Transitions.
- Ensure that the Service Delivery (SD) Transition Requirements are included in the Transition Design, in the Project Scope and Validated prior to Transition of new (or upgraded) ATM Systems and Services.
- Plan and Manage the Transition activities, including: Autonomy Job Scope.
- Plan Service Delivery (SD) Resources required to support each Transition activity.
- Manage relevant Stakeholders (focus on ATC, Military, Service Delivery and Service Support) to achieve the required Transition with the minimal disruption.
- Ensure that ATM Services (Systems) Safety and Service are not compromised during Transition.
- Plan, manage and deliver the Transition and Service Delivery (SD) Support Work Packages (WPs) to quality, cost and time.
- Ensure that Transition activities for all allocated Projects comply with the relevant NMS processes and Procedures.
- The post holder has the authority to define activities and deliverables of Transition and Service Delivery (SD) Support Work packages (WPs), within the bounds of existing NMS processes.
- The post holder has the authority to approve Project expenditure within the budget allocated to each Work Package.
- WP expenditure over the budget allocated must be approved by the Project Manager.
- The post holder is free to prioritise tasks within each WP, to ensure completion to the required quality, cost and timescale parameters.
- On behalf of Service Delivery (SD), the post holder has the authority to define and agree Transition and Acceptance Requirements to be placed on projects.
The Post Holder
- Leads, directs and co-ordinates the work of multi-skilled teams (both internal and external to NATS) to achieve objectives within Transition WPs.
- Oversees WP definition, approval and monthly reconciliation activities.
- Leads the Transition activities as defined in the WP for the relevant projects.
- Supports Unit, as the Intelligent Customer, and Project Acceptance activities as defined in the WP for the relevant projects.
- Provides expert advice on the feasibility of Transition Solutions to meet the need of projects and stakeholders.
- Co-ordinates and champions Transition Requirements gathering and Validation on behalf of Service Delivery (SD), the ATC and Military stakeholders.
- Support Continuous Improvement activities within the Change Delivery team as directed by their line manager.
- Represent Service Delivery (SD) in Project design reviews, Implementation, Transition and Acceptance activities ensuring System Requirements Specifications are adhered to.
- Ensure on behalf of Service Delivery (SD) that all Project, System & Service deliverables are included in the WP – include Training Needs Analysis (TNA), Training, Safety, Procedures and Processes, Transition & Acceptance.
Experience, Qualification & Skills
- The Job Holder is expected to have an HNC in Engineering or an Information Technology related discipline, (or an equivalent qualification), and relevant experience and have demonstrated ability to carry out technical work to this level.
- Applicants not holding the expected qualification but who have undertaken structured Engineering or IT training and have demonstrable relevant experience will be considered.
- Capability to contribute within a cross functional team within a Matrix Organisation.
- Capability to engage and manage communications with technical experts within the Service Delivery (SD) organisation and the ATC and Military organisations.
- Knowledge of and working experience in Project Environments within a Matrix Organisation.
- Knowledge of ATC and Military Operations, Service Management (SM H24) Operations or proven experience in a similar field that demonstrates the capability for a fast learning curve.
- Good knowledge of all relevant NATS technical processes and standards, and a wide understanding of NATS business objectives or proven experience in similar field that demonstrate the capability for a fast learning curve.
- The Post Holder must be able highly motivated and able to communicate clearly both orally and in writing, understanding and reviewing reports written by others and writing documents forming part of the formal documentation of a change, minutes of a formal meeting or a formal report.
- The Post Holder must have good interpersonal communication and management skills.
Additional Information
We are proud to offer a fantastic total reward package to help you thrive both personally and professionally. We have adopted agile working to provide greater flexibility and increased choice over working arrangements, with the opportunity for this role to work in our modern office facilities as well as remotely. If you share our passion to advance aviation and keep the skies safe – we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry.
Service Introduction Manager employer: NATS
NATS is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development within the aviation sector. With a commitment to advancing aviation safety and innovation, employees benefit from flexible working arrangements, a comprehensive reward package, and the opportunity to collaborate with skilled professionals in a supportive environment. Join us in making a meaningful impact on air traffic management while enjoying a fulfilling career in a leading organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Service Introduction Manager
✨Join Aerospace Forums and Groups
Get involved in aerospace engineering forums and online communities, like the AIAA (American Institute of Aeronautics and Astronautics). It's a great way to meet industry peers and stay updated on job openings and trends in the field.
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Make sure to highlight any hands-on experience or projects on your portfolio that showcase your skills in aerospace engineering. Employers love seeing practical applications of theoretical knowledge. Show us what you've got!
✨Apply Directly on Company Websites
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We think you need these skills to ace Service Introduction Manager
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for the aerospace engineering role at NATS, make sure to highlight your technical expertise. Include specific software skills, like CAD tools or simulation software, and any relevant engineering projects you’ve worked on. This is your chance to really shine and showcase your engineering toolkit!
Don't Skip Your Projects!:Include a section in your CV dedicated to projects that demonstrate your problem-solving abilities in aerospace engineering. Whether it's a university project, an internship, or personal work, we love seeing how you’ve applied your skills in real-world scenarios. Make it clear what your role was and the impact of the project.
Show Your Passion in Your Cover Letter:At NATS, we're not just looking for skills – we want to know why you’re passionate about aerospace engineering. Use your cover letter to express what excites you about aviation technology and your career goals. Share any relevant experiences or inspirations that have led you to apply for this full-time position.
Tailor Your CV for Aerospace:Make sure your CV is specifically tailored to aerospace engineering. Focus on your education, any certifications, and your work experience, ensuring you highlight aspects that relate directly to the role. Don’t forget to mention any internships or apprenticeships that have given you hands-on experience.
How to prepare for a job interview at NATS
✨Brush Up on Your Technical Knowledge
Aerospace engineering is all about technical precision, so make sure you’re comfortable with key concepts like aerodynamics, propulsion, and materials science. We recommend going through any relevant coursework or projects you’ve worked on – these real-world examples can illustrate your understanding during the interview with NATS.
✨Showcase Your Projects with Confidence
Make sure to have a portfolio ready that details any significant projects you've worked on, whether it’s a group assignment or a personal endeavour. Be prepared to discuss the challenges you faced, the tools you used, like CAD software, and what you learned from the experience, as this will show your problem-solving skills in action.
✨Prepare for Technical Interviews
Expect some technical questions or even problem-solving exercises during your interview with NATS. Get familiar with design challenges or theoretical problems related to aerospace; this can range from calculating lift and drag forces to materials selection under stress. Practising these can help you feel more at ease when faced with tricky questions.
✨Emphasise Your Passion and Teamwork Skills
As a full-time candidate, it’s crucial to convey your passion for aerospace engineering and your ability to work in teams. Highlight any group projects or internships you've done, focusing on how you collaborated with others to achieve a goal. Companies like NATS love seeing candidates who not only have technical skills but also fit well within their team culture.
