At a Glance
- Tasks: Provide essential support to various departments, ensuring smooth operations and effective communication.
- Company: Join NATS, the UK's leading air navigation service provider, dedicated to advancing aviation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Training provided, with a focus on diversity and inclusion.
- Why this job: Be part of a team that keeps the skies safe while developing your skills in a dynamic environment.
- Qualifications: GCSEs in Maths and English, strong IT skills, and a self-motivated attitude.
The predicted salary is between 36409 - 45512 € per year.
NATS is the UK's leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe.
Job Purpose / Overview
To provide comprehensive, consistent and efficient support to departments within Capital Programmes and Transformation, ensuring the successful achievement of company and departmental business objectives following agreed processes and workflow.
Other Duties
- Management Support: Provide PA & management support to the Director, their leadership team, wider business area and external consultants. Key responsibilities include complex diary management, coordinating key management meetings and events (including European forums), working with internal and external stakeholders, collating management information for key forums, providing meeting secretarial services and handling various ad‑hoc requests. Produce monthly reports including the monthly TU L3 Report and high‑level successes for the monthly CPTLT Corporate Report, arrange retrieval of company property from leavers, and support travel bookings.
- Communications, Navigations & Surveillance Sites (CNS): Provide business support to ensure all technical FM services are maintained. Responsibilities include purchasing, receipting, contractor engagement, audit management, resolving queries, purchase card purchases, travel and conference bookings, meeting support, updating spreadsheets and financial monitoring.
- Safeguarding: First point of contact for safeguarding applications. Receive application requests, sift and assess, distribute to relevant technical and air traffic control operational assessors, maintain databases, compile assessment results and recommendations, and respond to local planning authorities and airport customers. Provide administrative support to the safeguarding team as required.
- Recruitment Support: Provide effective administration support for recruitment and onboarding of tier‑2 contracted staff, maintain contract information, ensure renewal of contracts, arrange security clearance and IT access for tier‑2 contractors.
- Reporting: Create reports for various stakeholders across CPT on a weekly, fortnightly or monthly basis using tools such as Q Pulse, Business Management System (BMS) and Safety Tracking and Reporting (Star). Follow up for information as needed from report findings.
- Central Maintenance Services Support: Manage repairs sent to contractors and manage test equipment loans and calibration support. Provide SAP support for the CMS team, including opening and closing work orders, purchasing via Ariba and credit card, receipting, resolving queries and ensuring invoices are reconciled and paid timely. Produce monthly and weekly reporting for both NSL and Engineering teams. Provide software registration and replication service.
- SIMS Support: ACE and Airport Helpdesks support: monitor, action and assign emails on helpdesk via ServiceNow. Capture all information, ensuring progress and completion. Attend weekly team meetings to review progress.
- Integrated Logistics Support (ILS): Provide business support to ILS for change requests (including COSART/IMP updates), maintenance schedules, purchasing tasks, and stock activities. Liaise with suppliers and manage material requests. Produce and maintain weekly and monthly reports and KPIs, ensuring accuracy, timeliness and availability for Power BI reporting.
- Technical Training Services: MyDevelopment reporting, pre‑joiner accounts resolution, adding of delegates, interest trackers. Supporting the CAT Process. Management of mailbox, website updates, maintaining the professional bodies schedule. Room bookings, speakers/travel booking and tracer requirements, invoicing customers.
- Support: Work for a variety of stakeholders to support their teams using bespoke software. Duties include service design and governance meetings, safety culture support, booking of TADS, updating ATOTN. Ensure all engineering equipment used on operation systems remain fit for purpose by keeping SAP up‑to‑date and calibrating appropriately. Update temporary engineering instructions (TEIs) for on‑site operational engineers. Arrange purchasing of equipment and services via ARIBA or purchase card, ensuring costs are allocated to the correct business area. Assist NATS Engineering Service Line in administrative tasks such as purchasing, SharePoint admin, reporting and Q Pulse activities. Provide support to Doc CM. Design, develop and maintain the HUB and SharePoint online sites (LIM). Manage mailbox for timesheets and purchasing requests. Cross‑train for leave cover and resilience.
Essential Skills and Experience
- Minimum GCSEs in Maths and English
- Excellent knowledge of IT applications – Office 365, SharePoint, etc.
- Good knowledge of NATS and its procedures
- Knowledge (or ability to learn) of supply chain management procurement tools (ARIBA) and SAP functionality
- Self‑motivated with excellent attention to detail and an ability to follow well defined processes
- Ability to prioritise tasks according to business needs
- Held in high regard by colleagues, noted for credibility
- Must work to strict timescales and adapt quickly to changes
- Excellent interpersonal and communication skills, able to work autonomously and as part of a team, sharing knowledge and resolving issues
- Can clearly articulate messages to a variety of audiences and listen for feedback
- Excellent networking skills to establish key contacts around the organisation and foster relationships
- Confident manner, capable of exercising good judgement and dealing with confidential matters sensitively
Equal Opportunity Statement
If you share our passion to advance aviation and keep the skies safe – we would like to hear from you regardless of age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry.
Business Support in Hampshire employer: NATS
NATS is an exceptional employer, offering a dynamic work environment where employees are integral to advancing aviation safety. With a strong focus on professional development, NATS provides comprehensive training and growth opportunities, alongside a supportive culture that values collaboration and innovation. Located at the heart of the UK's air navigation services, employees enjoy the unique advantage of contributing to a critical industry while being part of a diverse team committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support in Hampshire
✨Tip Number 1
Network like a pro! Reach out to current or former employees at NATS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching NATS thoroughly. Know their services, values, and recent news. This shows you're genuinely interested and helps you tailor your answers to what they care about.
✨Tip Number 3
Practice common interview questions with a mate. Get comfortable talking about your skills and experiences, especially how they relate to the Business Support role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the NATS team.
We think you need these skills to ace Business Support in Hampshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Support role. Highlight your relevant experience and skills that match the job description, especially in areas like diary management and report creation.
Showcase Your IT Skills:Since the role requires excellent knowledge of IT applications, don’t forget to mention your proficiency with Office 365 and SharePoint. If you have experience with procurement tools like ARIBA or SAP, make that stand out!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to articulate your experiences and how they relate to the responsibilities outlined in the job description.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets seen by the right people and helps us keep track of all applicants efficiently.
How to prepare for a job interview at NATS
✨Know Your Stuff
Before the interview, make sure you understand NATS and its role in air navigation. Familiarise yourself with their services, especially in Capital Programmes and Transformation. This will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Skills
Highlight your experience with IT applications like Office 365 and SharePoint, as well as any knowledge of procurement tools like ARIBA and SAP. Be ready to discuss how you've used these skills in previous roles to support management and improve processes.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle tight deadlines. Think of examples from your past where you successfully prioritised tasks or resolved conflicts, as this will demonstrate your ability to adapt quickly to changes.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your enthusiasm for the role and the company. Inquire about the team dynamics, ongoing projects, or how success is measured in the Business Support role. This not only shows your interest but also helps you gauge if it's the right fit for you.
