Airport Engineering & Service Delivery Leader

NATS is the UK’s leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe.

Purpose Of Job: Responsible for the delivery of engineering services to your main customer, Belfast Airport. Responsible across the Service Management lifecycle for ensuring service designs meet customer, operational and regulatory requirements, ensuring new and changed services transition into operation safely and successfully and most importantly, that the engineering services continue to operate within agreed service levels.

Principle Accountabilities:

• Manage the engineering operations at Belfast airport to ensure delivery of a service that is compliant with regulatory and customer requirements.
• Organise and manage resource deployment across Belfast airport, so that competent engineering staff are available at all times to meet contracted service obligations.
• Maintenance, planning and control of the engineering budget for the airport to meet agreed business plans and targets.
• Ensure Responsible Person (Electrical) at Belfast airport where we are the ANSP service provider and, within agreed demarcation agreement with the airport customer is discharged in line with corporate guidance.
• Development and coaching of all engineering staff within the group to assure continuity and support future succession plans.
• Support all group engineering business development and sales activities.
• Managing and supporting customer relations, proposition development, bid activity for external opportunities and delivery of projects to support growth targets.
• Maintain the integrity of the operational system (people, procedures and equipment) for Belfast airport, so that safety performance is maintained to agreed standards.

Additional Accountabilities:

• The role holder would be expected to communicate directly with airport customers and service stakeholders to all relevant operational managers and teams.
• Must be able to prioritise actions under pressure and have a logical and practical approach to problem solving.
• Would be expected to assess and resolve service failure issues using own initiative, while minimising customer impact.
• Be adaptable, flexible and responsive to business needs at short notice and in alternative locations.
• Must be the holder of a full UK driving licence and be willing to drive company vehicles both on public roads and on airfields.
• The role holder would be expected to act as a deputy to the Head of Service Delivery (Region) as required and provide support in respect of achievement of identified performance targets.

Knowledge and Skills:

• Communicate in a clear and engaging way and promote the flow of information across the company.
• Act with confidence and push for stretching goals rather than settling for average performance.
• Work collaboratively in teams and use networks of relationships to achieve shared goals.
• Provide support for others that enable them to develop and use their capabilities for the benefit of the company.
• Organise people, time, and resources to achieve the company’s key objectives.
• Take the initiative and hold others accountable for delivering measurable results.
• Adapt to a changing environment and drive change and innovation.
• Operate efficiently with a clear focus on safety, commercial value, and operational rigour.
• Demonstrate Leadership in Service Management.
• Demonstrate an understanding of safety management processes.
• Familiar with Air Traffic Management systems would be advantageous.
• Familiar with ITIL and the Service Management framework.

Technical Qualifications:

• Educated to Degree level, or if operationally experienced to Higher National Certificate/Higher National Diploma in Engineering, Electronics, Telecommunications, Computer Science.
• Must have current knowledge of, and experience with, computer based systems, radar, network management, communications, display systems and other relevant airport located systems and their associated control and monitoring facilities.
• Ideally qualified in basic management skills or possess similar experience.

Additional Information:

We are proud to offer a fantastic total reward package to help you thrive both personally and professionally. We have adopted agile working to provide greater flexibility and increased choice over working arrangements, with the opportunity for this role to work in our modern office facilities as well as remotely. We also welcome discussions on flexible and part-time working arrangements. If you share our passion to advance aviation and keep the skies safe – we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry.