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- Tasks: Lead the delivery of communication and navigation services for air traffic control.
- Company: Join NATS, the UK's top air navigation service provider, ensuring safe skies for millions.
- Benefits: Enjoy flexible working options, a competitive salary, and a supportive work environment.
- Other info: Open to hybrid working; diverse candidates encouraged to apply.
- Why this job: Be part of a mission-driven team that advances aviation and impacts global safety.
- Qualifications: A good honours degree or equivalent experience; strong leadership and communication skills required.
The predicted salary is between 43200 - 72000 £ per year.
NATS is the UK’s leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe. Cover Letter Required Job Purpose/Overview This role is seeking a Service Owner accountable for the delivery of our Communication and Navigation Technical Domain. The domain comprises our key voice transmission, and receiver infrastructure alongside remote navigation equipment with tools utilised by air traffic control. The Service Owner is accountable for the performance envelope, finance, risk, and future strategic direction. The post holder will also have financial responsibility for the area that shall be managed within the overall financial envelope. External Job Description NATS is the UK’s leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe. Cover Letter Required Job Purpose/Overview This role is seeking a Service Owner accountable for the delivery of our Communication and Navigation Technical Domain. The domain comprises our key voice transmission, and receiver infrastructure alongside remote navigation equipment with tools utilised by air traffic control. The Service Owner is accountable for the performance envelope, finance, risk, and future strategic direction. The post holder will also have financial responsibility for the area that shall be managed within the overall financial envelope. Other Duties Include Maintaining a 10 year vision, road map and success of the service, aligning with our Technical Goals. Maintaining the long-term P&L for the service; developing and presenting the operating budget for the services in scope and, upon final budget approval, manage within agreed variances. Throughout the service lifecycle, analyse and coordinate relationships with and between stakeholders. The stewardship of requirements across the whole service lifecycle and ensuring that these are aligned to stakeholder need. Responsible for negotiating requirements with suppliers, including service and operational level agreements (SLA’s & OLAs) relating to the service. Steward of benefits realisation aligned to service investments Conducting monthly Service Reviews to continuously monitor, record and improve service performance. Successful management of the service – meeting KPI’s for all stakeholders. Key interface to related roles in NATS: e.g, Service Design, Service Delivery Manager. Essentials Skills and Experience Adopts a leadership mind-set, focused on the continual improvement of the service designed to fit a market need whilst balancing all stakeholder requirements Is comfortable operating under circumstances where there is a high degree of uncertainty A proven track record of balancing risk with reward Good honours degree or equivalent of knowledge acquired through experience, other qualifications and training/development An accomplished and respected leader with well-developed communication, influencing and negotiation skills in a complex organisation Proven leadership of multi-disciplinary teams across a service lifecycle and through a matrix-based organisation Career record of leading successful business change programmes Experience of leading regular road mapping exercises, engaging all key stakeholders to build a clear way forward for the service Experience managed service contract requirements & negotiation Strong written and verbal communication skills with a proven ability to influence at all levels Good understanding of the NATS operating environment and our strategic intent / objectives Budgetary responsibilities of £5m+ Additional Vacancy Information We are proud to offer a fantastic total reward package to help you thrive both personally and professionally – for more information on what NATS can offer you please visit Why NATS? We have adopted agile working to provide greater flexibility and increased choice over working arrangements, with the opportunity for this role to work in our modern office facilities as well as remotely. Find out more here . If you share our passion to advance aviation and keep the skies safe – we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry AutoReqId 5853BR Division Technical Services Location Swanwick, Whiteley, Prestwick. Open to Hybrid working. #J-18808-Ljbffr
Service Owner employer: NATS Holdings
Contact Detail:
NATS Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Owner
✨Tip Number 1
Familiarise yourself with NATS' operational environment and strategic objectives. Understanding their mission to advance aviation and keep the skies safe will help you align your experience and vision with their goals during discussions.
✨Tip Number 2
Network with current or former employees of NATS, especially those in similar roles. They can provide valuable insights into the company culture and expectations for the Service Owner position, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss your experience in managing service contracts and negotiations. Highlight specific examples where you've successfully balanced risk and reward, as this is crucial for the role's responsibilities.
✨Tip Number 4
Demonstrate your leadership skills by preparing examples of how you've led multi-disciplinary teams through complex projects. Be ready to explain how you foster collaboration and drive continuous improvement within a service lifecycle.
We think you need these skills to ace Service Owner
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter specifically for the Service Owner position at NATS. Highlight your experience in managing service delivery, financial responsibilities, and stakeholder engagement, as these are key aspects of the role.
Showcase Relevant Experience: In your CV, emphasise your proven track record in leading multi-disciplinary teams and managing service contracts. Include specific examples of how you've balanced risk with reward and successfully led business change programmes.
Demonstrate Leadership Skills: NATS is looking for an accomplished leader. Use your application to illustrate your leadership style and provide examples of how you've influenced and negotiated within complex organisations.
Research NATS and the Role: Familiarise yourself with NATS' mission and values, as well as the specifics of the Communication and Navigation Technical Domain. This will help you align your application with their strategic objectives and demonstrate your genuine interest in the company.
How to prepare for a job interview at NATS Holdings
✨Understand the Role Thoroughly
Make sure you have a deep understanding of the Service Owner role and its responsibilities. Familiarise yourself with NATS' Communication and Navigation Technical Domain, as well as the specific tools and infrastructure involved in air traffic control.
✨Prepare for Financial Discussions
Since the role involves financial responsibility, be ready to discuss your experience with budget management and financial planning. Have examples ready that demonstrate your ability to manage budgets effectively, especially in high-stakes environments.
✨Showcase Leadership Skills
Highlight your leadership experience, particularly in managing multi-disciplinary teams. Be prepared to discuss how you've successfully led business change programmes and engaged stakeholders in road mapping exercises.
✨Demonstrate Communication and Negotiation Skills
As the role requires strong communication and negotiation skills, prepare to provide examples of how you've influenced decisions at various levels within an organisation. Think about situations where you've negotiated service agreements or managed stakeholder relationships.