At a Glance
- Tasks: Manage and grow high-value hospitality accounts while building strong relationships.
- Company: Natoora, a leader in revolutionising fresh produce supply for top chefs.
- Benefits: Competitive salary, seasonal produce discounts, birthday off, and a vibrant work culture.
- Other info: Dynamic role with opportunities for personal growth and team development.
- Why this job: Join us to reshape the food system and make a real impact in the culinary world.
- Qualifications: Experience in account management, strong communication skills, and a passion for food.
The predicted salary is between 45000 - 55000 £ per year.
Natoora is committed to revolutionizing the supply of fresh produce and to actively shaping the future of food for the better. We have spent over twenty years connecting capital cities with flavours that would otherwise be lost forever. Delivering truly seasonal produce to over 2,000 restaurants in London, New York, Miami, Melbourne, Copenhagen and Paris, we count amongst our customers some of the world’s finest chefs. We also actively seek to re-educate the way people think about and consume fruit & vegetables. Our goal is to create a more meaningful and responsible food system that preserves seed varieties, growing techniques and traditions that are threatened by modern industrial farming and supermarket culture.
We are looking for a Senior B2B Account Manager to join our B2B team. You will own and grow a portfolio of high-value hospitality accounts across London, reporting to the Head of B2B and working alongside our team of Customer Account Managers. This is a hands-on, relationship-led role: you will deepen existing partnerships, spot meaningful commercial opportunities, and make sure every kitchen you work with benefits from the breadth of what Natoora can offer. That might mean working around busy service times to find opportunities to talk through what's coming into season, resolving time sensitive problems, or running a sourcing session for front of house staff.
RESPONSIBILITIES
- Grow and develop your portfolio.
- Build deep relationships across your accounts — understanding each kitchen's needs, anticipating changes, and making sure Natoora remains the partner of choice.
- Identify and act on revenue growth opportunities through range development, volume increases and long-term partnership planning.
- Run regular account reviews to assess performance and keep your finger on the pulse of each relationship.
- Bring new accounts on board.
- Lead the onboarding of significant new accounts: shape the proposition, lead outreach and set the commercial foundation from day one.
- Embed new accounts quickly and make sure every client has a smooth, impressive experience from the first conversation.
- Own the commercial detail.
- Act as the escalation point for complex or sensitive client issues, resolving them with care and preserving the relationship.
- Provide regular reporting on account performance — identifying trends, flagging risks and making data-led recommendations to the Head of B2B.
- Contribute beyond your portfolio.
- Lead internal projects that expand sales opportunities across product ranges, new account types and emerging growth areas.
- Feed insight back into the business — customer trends, product feedback and what you're hearing on the ground.
- Work closely with buying, operations and the commercial team so that client needs are met with the full capability of the business.
- Support team development.
- Support the onboarding of new Customer Account Managers and help develop our current team, and be on hand to help when major complexities arise.
What we’re looking for
- Proven experience in account management, ideally within food, hospitality or premium FMCG.
- Familiarity with CRM tools and sales data is a plus.
- Strong commercial instincts: you can spot an opportunity, build a case for it and follow through.
- Excellent communication skills and the confidence to hold your own in a busy kitchen or a senior client meeting.
- Calm under pressure and solutions-oriented.
- A genuine passion for food, provenance and the restaurants we supply — you care about this, not just commercially.
- Applicants must be legally entitled to work full time in the UK.
What success looks like
- First 6 months: your portfolio is stable, relationships are deepening, and you have a clear picture of where the growth opportunities lie; new accounts are onboarded smoothly and set up commercially for the long term.
- 6 to 24 months: your portfolio is growing profitably; you are a trusted partner to the chefs and buyers you work with; and your insight and contributions are making a visible difference beyond your own accounts.
Daily lunch made with the same seasonal produce we supply to chefs. Natoora produce at a significant discount. Your birthday off (once you've hit the 6-month mark). Kitchen stocked from our own growers and producers - including Estate Dairy milk and butter, jam from England Preserves, as well as coffee from our Spa Terminus neighbours, Monmouth.
Our vision for a better food system is built on real human relationships and a diversity of experience, perspective and ideas. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
Senior Account Manager employer: Natoora
As a Fulfillment Manager at our London warehouse, you will be part of a dynamic and fast-growing team dedicated to revolutionising the food system. We offer a supportive work culture that prioritises employee development, with opportunities for growth and leadership within a collaborative environment. Enjoy unique benefits such as daily meals, discounts on fresh produce, and a day off for your birthday, all while contributing to a mission that values sustainability and community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Senior Account Manager at Natoora, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Natoora. Tailor your message to explain why you’re drawn to them and how you can contribute as a Senior Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Natoora:When writing your cover letter, make sure to tailor your message specifically for Natoora. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Natoora
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Natoora that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Natoora that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Natoora’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
