At a Glance
- Tasks: Be the go-to person for our customers and help shape our sales strategy.
- Company: Join a dynamic team committed to revolutionising the food system.
- Benefits: Enjoy daily lunch, discounts on produce, and your birthday off!
- Other info: Embrace a diverse workplace that values human relationships and sustainability.
- Why this job: Make a real impact in the food industry while working with passionate people.
- Qualifications: Passion for food, strong communication skills, and ability to multitask.
The predicted salary is between 18900 - 23100 £ per year.
As a Customer Service Assistant, you’ll be a part of a dynamic, responsive team that is driving real change by being the main point of contact for our customers.
ABOUT THE JOB
We are looking for someone genuinely excited to help our chefs and work as a team. We believe human relationships are the most important part of our supply chain. The working hours are 8 am - 5 pm, 5 days a week on a rota basis including weekends and bank holidays.
RESPONSIBILITIES
- Providing excellent customer service for our key accounts
- Data analysis to help shape our future sales strategy
- Sharing information and updating chefs on our produce
- Managing orders by telephone, email and voicemail
- Administering a very busy wholesale department
- Managing customer invoices and credit notes
- Data input
- Analysis of customers data
ABOUT YOU
- A passion for food and the restaurants we supply
- Excellent communication skills – both written and verbal
- Ability to hit the ground running. You’ll enjoy working autonomously as well as part of a tight‑knit team
- Strong IT skills, with Excel experience as a bonus
- Ability to multitask in a dynamic, fast‑paced environment
- Reliability and professionalism
- Ability to work to deadlines and under pressure at times
PERKS
- Daily lunch made with the same seasonal produce we supply to chefs
- Natoora produce at a significant discount
- Your birthday off (once you've hit the 6-month mark)
- Kitchen stocked from our own growers and producers - including Estate Dairy milk and butter, jam from England Preserves as well as coffee from our Spa Terminus neighbours Monmouth
Our vision for a better food system is built on real human relationships and a diversity of experience, perspective and ideas. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
People are more cut off from the origins of their food than ever. This makes flavour, nutrition and farming practices that protect the planet, almost impossible to find. By working directly with growers, we create a more sustainable way forward for farming. By giving everyone the tools to understand the power of our food choices, we empower everybody to become drivers of change. Now is the time for action. Join the food system revolution.
Go beyond four seasons. Each fruit and vegetable has its own season, with subtle shifts which happen every day. Follow their microseasons to unlock flavour at every stage. We know the name of the people behind everything we source. Recognise their growing artistry to find out exactly where your food comes from (and why that matters). Our growers work with varieties chosen for quality and nutrition, not yield. By selecting their crops you keep heritage seeds in play, add to ecosystem biodiversity and preserve unique flavours.
Get our seasonal updates straight to your inbox.
Customer Service Assistant in London employer: Natoora
As a Fulfillment Manager at our London warehouse, you will be part of a dynamic and fast-growing team dedicated to revolutionising the food system. We offer a supportive work culture that prioritises employee development, with opportunities for growth and leadership within a collaborative environment. Enjoy unique benefits such as daily meals, discounts on fresh produce, and a day off for your birthday, all while contributing to a mission that values sustainability and community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Natoora. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Natoora before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Natoora:Your cover letter is your chance to shine! Tell us why you want to work at Natoora specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Natoora!
How to prepare for a job interview at Natoora
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
