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For Companies At a Glance
- Tasks: Provide tech support and troubleshoot issues with devices and systems.
- Company: Join Natoora, a leader in revolutionising the food system through technology.
- Benefits: Enjoy daily lunch, discounts on fresh produce, and your birthday off after six months.
- Why this job: Be part of a mission to fix the food system while working with innovative tech.
- Qualifications: Basic IT skills, tech-savvy mindset, and experience with various operating systems.
- Other info: Dynamic team culture with opportunities for growth and travel.
The predicted salary is between 30000 - 40000 £ per year.
Natoora started close to 20 years ago with a very simple, yet powerful goal to find incredible flavour in fresh produce. Today, our dedication to this mission has grown into an impactful network of over 500 independent growers spanning nine sourcing hubs across three continents. Our mission is clear: to fix the food system at scale by reinstating flavour, nutrition and transparency, all while safeguarding the health of our soils.
We are looking for a talented Help Desk Support to join our industry-leading Tech team and help build a nimble, resilient model for a better future for food. Technology is at the core of our operational model and is key to furthering our mission of leading a revolution in the food system. This would be an opportunity to work with and implement new technologies in our systems. Our team is growing rapidly while maintaining a social and dynamic vibe.
Responsibilities
- Providing support on-site or over the phone to troubleshoot issues that arise with computers, printers, tablets, other devices or in-house systems.
- Organising and maintaining inventory of all assets such as iPads, iMac, Windows Computers, Mac computers, Server room, spare devices and software.
- Setting up assets for new or existing employees.
- Travelling to all Natoora sites in London and outside the UK in the EU, AU and the US if needed.
- Keeping all assets up-to-date and secure.
- Managing all users' accounts and requests, such as Microsoft Office, Gmail, our internal system, etc.
- Network infrastructure basics (cable termination, patch panel cabling, etc).
Desired Skills
- Interpersonal skills.
- Basic knowledge of GCP or AWS.
- Basic knowledge of networking (on-premise and cloud).
- Experience with Linux system administration.
- Knowledge of IT Security Cybersecurity Essentials.
- Software and hardware diagnosing experience.
- Experience with operating systems such as Windows, MacOS, iOS, Linux.
- Monitoring systems such as Grafana.
- Basic understanding of Docker and Kubernetes.
IT Essential skills
- Tech-savvy / Tech-minded.
- Infrastructure and Networking Proficiency.
- Digital Literacy.
- Technical Competence.
Ideal Candidate
- IT Essential skills.
- Tech-savvy / Tech-minded.
- Infrastructure and Networking Proficiency.
- Digital Literacy.
- Technical Competence.
Perks
- Daily lunch made with the same seasonal produce we supply to chefs.
- Natoora produce at a significant discount.
- Your birthday off (once you've hit the 6-month mark).
- Kitchen stocked from our own growers and producers - including Estate Dairy milk and butter, jam from England Preserves, as well as coffee from our Spa Terminus neighbours Monmouth.
Our vision for a better food system is built on real human relationships and a diversity of experience, perspective and ideas. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
Help Desk Support Technician employer: Natoora
Contact Detail:
Natoora Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Support Technician
✨Tip Number 1
Get to know the company! Dive into Natoora's mission and values. When you understand what drives them, you can tailor your conversations to show how your skills align with their goals. Plus, it makes for great chat during interviews!
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Tech team. Personal connections can really give you an edge!
✨Tip Number 3
Practice your troubleshooting skills! Since the Help Desk Support role is all about solving tech issues, brush up on common problems and solutions. You could even set up mock scenarios with friends to get comfortable explaining your thought process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Natoora family. Don’t miss out on this opportunity!
We think you need these skills to ace Help Desk Support Technician
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let us see your enthusiasm for technology! Mention any relevant experiences or projects that showcase your tech-savvy nature and how you can contribute to our mission of revolutionising the food system.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Help Desk Support Technician role. Highlight your skills in troubleshooting, IT security, and any experience with systems like Windows, MacOS, or Linux. We want to see how you fit into our dynamic team!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate clarity, especially when it comes to technical skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Natoora!
How to prepare for a job interview at Natoora
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around the systems and software mentioned in the job description. Familiarise yourself with troubleshooting common issues for devices like iPads and Macs, as well as understanding basic networking concepts. This will show that you're not just tech-savvy but also ready to dive into the role.
✨Show Off Your Interpersonal Skills
As a Help Desk Support Technician, you'll be interacting with various users. Practice how you communicate complex tech issues in simple terms. Think of examples where you've successfully helped someone resolve a tech problem, and be ready to share those stories during the interview.
✨Research Natoora's Mission
Get to know Natoora’s mission and values. Understanding their commitment to flavour, nutrition, and transparency in the food system will help you align your answers with their goals. It’ll also demonstrate your genuine interest in the company and its impact on the food industry.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the technologies they use, or how they envision the Help Desk role evolving. This shows that you’re engaged and thinking about how you can contribute to their mission.