At a Glance
- Tasks: Manage customer relationships and drive sales in the vibrant food industry.
- Company: Join Natoora, a leader in fresh produce with a mission for better food systems.
- Benefits: Enjoy daily lunch, discounts on produce, and your birthday off after six months.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a passionate team making a real impact in the food industry.
- Qualifications: Knowledge of the London restaurant scene and a passion for fresh produce.
The predicted salary is between 36000 - 60000 £ per year.
Natoora started 20 years ago with a very simple, yet powerful goal to find incredible flavour in fresh produce. Today, our dedication to this mission has grown into an impactful network of over 500 independent growers spanning nine sourcing hubs across three continents. We work with hundreds of kitchens and some of the most exciting and influential chefs in London, New York, Miami, Copenhagen, Paris, and Melbourne. However, our commitment to creating a better food system also extends beyond professional kitchens to a strong community of home consumers across the US and the UK.
We are seeking a passionate, personable and analytically minded Customer Account Manager to join our close-knit and dynamic team, based in Bermondsey, South East London. You will manage a portfolio of customers across a variety of businesses - restaurants, bars, cafés, bakeries, retail shops - to build, maintain and grow relationships. You will proactively engage with your contacts and visit them regularly to keep them up-to-date on seasonal produce and our mission. You will play a key part in planning their menus and offers, as well as resolving any issues if and when they arise.
You will have a great passion and knowledge of the restaurant industry, seasonality, sustainability and farming. There will be ongoing opportunities to continue to improve this knowledge for both yourself and your customers. You will proactively look for opportunities to increase sales within your portfolio, and be confident in regularly analysing performance and taking action where necessary. Working collaboratively with our colleagues in other departments, you will also forge close working relationships with our team and take on challenges, make improvements and succeed together. The role will involve a combination of self-directed external customer visits and working at our Bermondsey office.
Responsibilities:- Managing a portfolio of customers proactively - keenly focusing on building relationships and increasing sales
- Working closely with colleagues in other departments to successfully deliver our mission
- Being a knowledgeable and passionate public-facing representative of Natoora - educating our customers and showing why we do, and they should, care about changing the food system
- You will have excellent knowledge of the London restaurant industry
- Passion for fresh produce and excellent knowledge
- Commercial and analytical experience
- Motivated by driving sales and delivering excellent customer service
- Daily lunch made with the same seasonal produce we supply to chefs
- Natoora produce at a significant discount
- Your birthday off (once you’ve hit the 6-month mark)
- Kitchen stocked from our own growers and producers - including Estate Dairy milk and butter, jam from England Preserves, as well as coffee from our Spa Terminus neighbours Monmouth
Our vision for a better food system is built on real human relationships and a diversity of experience, perspective and ideas. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
When applying to a job, the personal data contained in your application will be collected by Natoora, which is located at Unit 6 Discovery Business Park St James's Road, London SE16 4RA and can be contacted by emailing hello@natoora.com. Your personal data will be processed for the purposes of managing recruitment related activities. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted.
Customer Account Manager employer: Natoora
Natoora is an exceptional employer that fosters a vibrant work culture in Bermondsey, South East London, where passion for fresh produce and sustainability thrives. Employees enjoy unique perks such as daily lunches made from seasonal produce, significant discounts on products, and opportunities for personal growth within a supportive team environment. With a commitment to equality and a focus on building meaningful relationships, Natoora offers a rewarding career for those looking to make a positive impact in the food industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Get to know the company inside out! Research Natoora's mission, values, and the fresh produce they offer. This way, when you chat with them, you can show off your passion for their work and how you can contribute to their goals.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on the company culture and what it’s really like to work there. Plus, it might just give you a leg up in the application process!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer account management and the restaurant industry. Think about how you can demonstrate your analytical skills and passion for fresh produce during the conversation.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for fresh produce and the restaurant industry shine through. We want to see that you genuinely care about what we do at Natoora and how it impacts the food system.
Tailor Your Experience:Make sure to highlight your relevant experience in customer account management and sales. We love seeing how your background aligns with our mission, so don’t be shy about showcasing your achievements!
Be Personable:Since this role is all about building relationships, use a friendly and approachable tone in your application. We’re looking for someone who can connect with our customers, so let your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Natoora
✨Know Your Produce
Make sure you brush up on your knowledge of seasonal produce and the restaurant industry. Being able to discuss specific fruits, vegetables, and their peak seasons will show your passion and expertise, which is crucial for a Customer Account Manager role.
✨Build Relationships
Prepare to talk about how you've successfully built and maintained relationships in previous roles. Think of examples where you’ve gone above and beyond for clients or colleagues, as this will demonstrate your personable nature and commitment to customer service.
✨Show Your Analytical Side
Be ready to discuss how you've used data to drive sales or improve customer satisfaction. Bring examples of how you've analysed performance metrics in past roles and what actions you took based on those insights. This will highlight your analytical mindset.
✨Collaborate and Communicate
Since the role involves working closely with other departments, think of times when you've collaborated effectively with others. Be prepared to share how you communicate challenges and successes, as teamwork is key to Natoora's mission.
