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- Tasks: Support production applications and troubleshoot issues in a dynamic retail environment.
- Company: Join Natobotics, a leading IT services company focused on innovative solutions.
- Benefits: Enjoy hybrid work options, flexible shifts, and time off for weekend work.
- Why this job: Be part of a collaborative team, enhancing your skills in a fast-paced setting.
- Qualifications: 6+ years in application support, with strong Java and SQL skills required.
- Other info: Ideal for those passionate about customer-facing roles and proactive problem-solving.
The predicted salary is between 32000 - 50000 £ per year.
Production Applications / L2 Support Engineer Join to apply for the Production Applications / L2 Support Engineer role at NatoboticsContinue with Google Continue with GoogleProduction Applications / L2 Support Engineer Join to apply for the Production Applications / L2 Support Engineer role at NatoboticsRole: Production Applications / L2 Support Engineer-INSIDE IR 35
Location: London (Hybrid – 3 days onsite: Tues/Wed/Thurs)
Duration: 6+ months contract
Domain: Retail Application Support
Shift Flexibility: Weekend rotational shifts required (compensated with time off in lieu)
Core Requirements
Experience: 6+ years in application support or development
Technical Skills
Java (comfortable analyzing code)
SQL & Database knowledge
Splunk: Strong in querying, regex, alerts, and dashboards
Other Requirements
Strong communication & collaboration with internal teams
Production issue troubleshooting and log analysis experience
Familiarity with ITIL practices, ticketing systems, and SLA management
Proactive in identifying and resolving production issues
Able to collaborate with Dev and L3 teams for incident triage and change reviews
Experience managing Major Incidents and post-mortem processes
Ideal for candidates interested in support-focused roles and working in dynamic, customer-facing environments.Seniority level Seniority level Mid-Senior levelEmployment type Employment type ContractJob function Job function Information TechnologyIndustries IT Services and IT ConsultingReferrals increase your chances of interviewing at Natobotics by 2xGet notified about new Support Engineer jobs in London, England, United Kingdom .London, England, United Kingdom 1 month agoLondon, England, United Kingdom 6 days agoGreater London, England, United Kingdom 1 week agoLondon, England, United Kingdom 2 days agoLondon, England, United Kingdom 5 days agoGreater London, England, United Kingdom 1 week agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 2 days agoLondon, England, United Kingdom 3 hours agoLondon, England, United Kingdom 3 weeks agoApplication Support Engineer (Entry Level) London, England, United Kingdom 1 week agoCity Of London, England, United Kingdom£40,000.00-£50,000.001 week agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 3 months agoLondon, England, United Kingdom 3 days agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 days agoLondon, England, United Kingdom 5 days agoLondon, England, United Kingdom 1 month agoWe\’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Production Applications / L2 Support Engineer employer: Natobotics
Contact Detail:
Natobotics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Applications / L2 Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Java and SQL. Being able to discuss your experience with these tools in detail during an interview will show that you're well-prepared and technically competent.
✨Tip Number 2
Highlight your experience with production issue troubleshooting and log analysis. Prepare examples of past incidents you've managed, focusing on your problem-solving skills and how you collaborated with teams to resolve issues effectively.
✨Tip Number 3
Since the role requires strong communication and collaboration skills, think of instances where you've successfully worked with cross-functional teams. Be ready to share these experiences to demonstrate your ability to work in a dynamic environment.
✨Tip Number 4
Understand ITIL practices and be prepared to discuss how you've applied them in previous roles. This knowledge will be crucial for managing SLAs and ensuring efficient ticketing processes, which are key aspects of the job.
We think you need these skills to ace Production Applications / L2 Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support and development, particularly focusing on your 6+ years of relevant experience. Emphasise your technical skills in Java, SQL, and Splunk, as well as your familiarity with ITIL practices.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication and collaboration skills. Mention specific examples of how you've successfully managed production issues and collaborated with internal teams, as this role requires strong teamwork.
Highlight Relevant Experience: In your application, clearly outline your experience with production issue troubleshooting, log analysis, and managing major incidents. Use bullet points to make it easy for the hiring team to see your qualifications at a glance.
Show Enthusiasm for the Role: Express your interest in support-focused roles and working in dynamic environments. Mention your willingness to work flexible shifts, including weekends, as this is a requirement for the position.
How to prepare for a job interview at Natobotics
✨Showcase Your Technical Skills
Make sure to highlight your experience with Java and SQL during the interview. Be prepared to discuss specific projects where you analysed code or managed databases, as this will demonstrate your technical proficiency.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully troubleshot production issues in the past. Discuss your approach to log analysis and how you collaborated with teams to resolve incidents, showcasing your proactive nature.
✨Familiarise Yourself with ITIL Practices
Since familiarity with ITIL practices is essential for this role, brush up on these concepts before your interview. Be ready to explain how you've applied ITIL principles in previous roles, particularly in relation to ticketing systems and SLA management.
✨Communicate Effectively
Strong communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely, especially when discussing technical topics. This will help you connect with the interviewers and demonstrate your ability to collaborate with internal teams.
