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For Companies At a Glance
- Tasks: Support production applications, troubleshoot issues, and collaborate with teams.
- Company: Join Natobotics, a dynamic player in IT services and consulting.
- Benefits: Enjoy flexible work arrangements and time off for weekend shifts.
- Why this job: Gain hands-on experience in a tech-driven environment while developing your skills.
- Qualifications: Basic knowledge of Java and databases; familiarity with Splunk is a plus.
- Other info: This is an entry-level contract role with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the L2 Support Engineer role at Natobotics.
Job Details:
- Role Title: Production Applications / L2 Support Engineer
- Work Arrangement: Work from office – 3 days a week (Tues/Wed/Thurs)
- Contract Duration: 6+ months
- Location: London
Note: Candidates must be flexible with weekend shift rotations, compensated via time off in lieu.
Skills Required:
- Core Skills: Java and Database (DB)
- Nice to Have: Splunk
Responsibilities:
- Communicate effectively and collaborate with internal teams.
- Support projects and work during rotational weekend shifts.
- Analyze Java code and SQL queries, support or develop related tasks.
- Use Splunk for querying, regex, alerts, dashboards (no admin skills needed).
- Analyze application logs to troubleshoot production issues.
- Manage tickets and incidents, following ITIL practices.
- Proactively identify and notify team about ongoing or potential issues.
- Meet client SLAs and manage deliverables with business users.
- Collaborate with Dev/L3 teams on incidents, releases, and improvements.
- Handle major incidents, conduct post-mortems, and ensure resolution.
Additional Details:
- Seniority Level: Entry level
- Employment Type: Contract
- Job Function: Information Technology
- Industry: IT Services and IT Consulting
L2 Support Engineer employer: Natobotics
Contact Detail:
Natobotics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L2 Support Engineer
✨Tip Number 1
Familiarise yourself with Java and SQL queries, as these are core skills for the L2 Support Engineer role. Consider working on small projects or contributing to open-source initiatives that involve these technologies to showcase your practical experience.
✨Tip Number 2
Get comfortable using Splunk, even if you don't have admin skills. You can find plenty of online tutorials and resources that will help you learn how to query data, set up alerts, and create dashboards, which will be beneficial during the interview process.
✨Tip Number 3
Brush up on ITIL practices, especially around incident management and ticketing systems. Understanding these concepts will not only help you in the role but also demonstrate your commitment to following industry standards.
✨Tip Number 4
Prepare to discuss your problem-solving skills and how you've handled technical issues in the past. Be ready to provide examples of how you collaborated with teams to resolve incidents, as this is a key part of the job.
We think you need these skills to ace L2 Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Java and database management. Include any relevant projects or roles that demonstrate your skills in these areas, as well as your ability to work in a team and manage incidents.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the L2 Support Engineer role at Natobotics. Mention your flexibility with weekend shifts and your willingness to collaborate with internal teams. Highlight any experience you have with troubleshooting and incident management.
Showcase Relevant Skills: If you have experience with Splunk, even if it's not extensive, mention it. Discuss how you've used it for querying or analysing logs in previous roles. This will show your potential employer that you're eager to learn and adapt.
Proofread Your Application: Before submitting your application, carefully proofread all documents. Check for spelling and grammatical errors, and ensure that your information is clear and concise. A polished application reflects your attention to detail, which is crucial for an L2 Support Engineer.
How to prepare for a job interview at Natobotics
✨Brush Up on Java and SQL
Make sure you're comfortable with Java code and SQL queries, as these are core skills for the L2 Support Engineer role. Be prepared to discuss your experience with these technologies and possibly solve a coding problem during the interview.
✨Familiarise Yourself with ITIL Practices
Since managing tickets and incidents following ITIL practices is part of the job, it’s essential to understand the basics of ITIL. Be ready to explain how you would handle incidents and ensure service delivery meets client SLAs.
✨Show Your Problem-Solving Skills
The role involves troubleshooting production issues, so be prepared to discuss past experiences where you've successfully resolved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Team Collaboration
Effective communication and collaboration with internal teams are crucial. Think of examples where you've worked in a team setting, especially in high-pressure situations, and be ready to share how you contributed to the team's success.
