L2 Support Engineer

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Job Details

Role Title: Production Applications / L2 Support Engineer

Work Arrangement: Work from office – 3 days a week (Tues/Wed/Thurs)

Contract Duration: 6+ months

Location: London

Note: Candidates must be flexible with weekend shift rotations, compensated via time off in lieu.

Skills

Required Core Skills: Java and Database (DB)

Nice to Have: Splunk

Responsibilities

• Communicate effectively and collaborate with internal teams.
• Support projects and work during rotational weekend shifts.
• Analyze Java code and SQL queries, support or develop related tasks.
• Use Splunk for querying, regex, alerts, dashboards (no admin skills needed).
• Analyze application logs to troubleshoot production issues.
• Manage tickets and incidents, following ITIL practices.
• Proactively identify and notify team about ongoing or potential issues.
• Meet client SLAs and manage deliverables with business users.
• Collaborate with Dev/L3 teams on incidents, releases, and improvements.
• Handle major incidents, conduct post-mortems, and ensure resolution.

Additional Details

Seniority Level: Entry level

Employment Type: Contract

Job Function: Information Technology

Industry: IT Services and IT Consulting

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