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- Tasks: Support application production, manage file transmissions, and troubleshoot issues.
- Company: Join a dynamic team in Sheffield focused on innovative technology solutions.
- Benefits: Enjoy flexible working with 2-3 days in the office and opportunities for skill development.
- Why this job: Be part of a collaborative culture that values problem-solving and continuous improvement.
- Qualifications: Experience in application support and knowledge of ITIL and Agile methodologies preferred.
- Other info: Opportunity to mentor new joiners and lead technical initiatives.
The predicted salary is between 36000 - 60000 £ per year.
Location: Sheffield UK (2-3 days per week)
Contract Role
Job Description
Mandatory Skills: APPLICATION PRODUCTION SUPPORT
Desirable Skills: ITIL EXPERT
Administer MFT infrastructure, activities include handling installation, upgrades and maintaining File Transmissions and related applications, onboarding/demising partners, monitoring health of application servers, performance tuning and troubleshooting including L2/L3 support.
Work in rotating shifts and provide out of hours support on a rotation basis to support the services.
Identify operational, audit, compliance risks/issues and contribute to mitigate the same.
Participate in crisis calls for service recovery, MIRs, and SIPs.
Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent recurrence.
Work on critical/complex incidents and ensure completion within agreed deadlines.
Participate in POCs and other technical initiatives.
Create/maintain knowledge base through documentation, KT sessions.
Share technical knowledge and skills with team members to build/uplift capabilities.
Brainstorm with team leaders and peers on emerging technology trends, constantly question, clarify from teams and ensure that critical technology issues are surfaced and considered.
Act as a buddy to the new joiners and colleagues to help them settle and take up work in the project and provide technical leadership to enhance their technical ability, guiding them for new processes and procedures, mentoring for competency preparations, etc.
Promote/drive process improvement, automation to improve efficiencies and reduce toil.
Enterprise focus – building solutions with an emphasis on sustainability, supportability, stability, and robustness including disaster recovery features.
Knowledge of Service Management (Change, Incident, and Problem) and Agile methodologies.
Ability to work independently with minimal supervision and with a sense of ownership and accountability.
Strong written, verbal, and interpersonal communication skills.
Contact Detail:
Natobotics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Production Support
✨Tip Number 1
Familiarise yourself with the specific tools and technologies used in MFT (Managed File Transfer) environments. Understanding the common platforms and protocols can give you an edge during interviews, as you'll be able to discuss your relevant experience confidently.
✨Tip Number 2
Highlight your experience with ITIL processes, especially if you've worked in roles that required incident management or problem resolution. Being able to demonstrate your understanding of these frameworks will show that you're well-prepared for the responsibilities of the role.
✨Tip Number 3
Prepare to discuss your approach to troubleshooting and performance tuning. Be ready to share specific examples of how you've resolved complex issues in previous roles, as this will showcase your analytical skills and ability to work under pressure.
✨Tip Number 4
Emphasise your teamwork and mentoring abilities. Since the role involves supporting new joiners and collaborating with peers, sharing experiences where you've successfully guided others or contributed to team projects can make a strong impression.
We think you need these skills to ace Application Production Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application production support and MFT infrastructure. Use keywords from the job description to demonstrate that you meet the mandatory skills required for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem management skills and experience with ITIL practices. Mention specific examples of how you've handled critical incidents or contributed to process improvements in previous roles.
Showcase Technical Skills: In your application, emphasise your technical knowledge related to file transmissions, performance tuning, and troubleshooting. Highlight any experience you have with Agile methodologies and service management processes.
Demonstrate Communication Skills: Since strong communication is essential for this role, ensure your application reflects your written and verbal communication abilities. You might include examples of how you've mentored colleagues or led knowledge-sharing sessions.
How to prepare for a job interview at Natobotics
✨Showcase Your Technical Skills
Make sure to highlight your experience with MFT infrastructure and application production support. Be prepared to discuss specific instances where you've handled installations, upgrades, or troubleshooting, as this will demonstrate your hands-on expertise.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've resolved complex incidents in the past. Discuss your analytical skills and how you've contributed to preventing issues from recurring, as this is crucial for the role.
✨Emphasise Team Collaboration
Since the role involves mentoring new joiners and collaborating with team members, be ready to share experiences where you've successfully worked in a team environment. Highlight any leadership roles you've taken on and how you've helped others grow.
✨Understand the Importance of Process Improvement
Familiarise yourself with concepts around process improvement and automation. Be prepared to discuss how you've driven efficiencies in previous roles and how you can apply that knowledge to enhance operations in this position.
