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- Tasks: Manage Service Desk activities and resolve technical issues with a friendly approach.
- Company: Join a dynamic team in Aberdeen focused on service excellence.
- Benefits: Competitive salary, professional growth, and a supportive work environment.
- Other info: Opportunity to drive automation and improve service processes.
- Why this job: Be the go-to person for tech solutions and make a real difference.
- Qualifications: 4+ years in service desk roles with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Experience: 4+ years
Location: Aberdeen
Work mode: Onsite
Responsibilities:
- Graduate with a minimum of 3+ years of experience in Service Desk
- Excellent communication and conversation skills in English with a Versant Score of 70
- Good knowledge of Incident, Change and Problem Management
- Manage Service Desk activities, including:
- Owning overall responsibility for Incident and Service Request process handling on the Service Desk
- Liaise with the Service Manager
- Help with the development and issuance of Service Desk Operational Reports
- Driving automation and self-service improvements, reducing manual effort for repetitive tasks
- Resolving technical issues over the telephone, via email, via live chat and Self-Service, in a friendly and professional manner
- Advanced troubleshooting and resolution of escalated issues, reducing reliance on higher-tier support
- Advanced Active Directory management
Service Desk Analyst L2 in Aberdeen employer: Natobotics
Contact Detail:
Natobotics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst L2 in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on a Service Desk Analyst L2 role.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions and scenarios related to incident management and troubleshooting. We can help you with mock interviews to boost your confidence.
✨Tip Number 3
Show off your skills! If you’ve got experience with automation and self-service improvements, be sure to highlight that in conversations. It’s a hot topic and shows you’re forward-thinking!
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it gives us a chance to see your application first-hand!
We think you need these skills to ace Service Desk Analyst L2 in Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service desk roles, especially those 4+ years you’ve got under your belt. We want to see how your skills match up with the responsibilities listed in the job description.
Show Off Your Communication Skills: Since excellent communication is key for this role, don’t shy away from showcasing your conversation skills. Use clear and concise language in your application to reflect how you’d communicate with our users.
Highlight Technical Expertise: We’re looking for someone who knows their stuff when it comes to incident, change, and problem management. Make sure to include any relevant technical skills or tools you’ve used that align with what we need.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Natobotics
✨Know Your Stuff
Make sure you brush up on your knowledge of Incident, Change, and Problem Management. Be ready to discuss specific examples from your past experience where you've successfully managed these processes. This will show that you’re not just familiar with the terms but can apply them in real-world scenarios.
✨Communication is Key
Since excellent communication skills are a must for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or using video recordings to refine your delivery. Remember, it’s not just about what you say, but how you say it!
✨Showcase Your Troubleshooting Skills
Prepare to discuss specific technical issues you've resolved in the past, especially those that required advanced troubleshooting. Think about the steps you took to diagnose and fix the problem, and be ready to explain your thought process during the interview.
✨Be Ready for Automation Talk
Since driving automation and self-service improvements is part of the job, come prepared with ideas or examples of how you've implemented such changes before. Highlight any tools or methods you've used to reduce manual effort, as this will demonstrate your proactive approach to improving service desk operations.