Senior Technician (Information System Administration)

Who we are:

For 75 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCIA, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCIA, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Northwood, United Kingdom you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join CSU Northwood, which is the leading provider of Communications and Information System (CIS) products and services to locally based NATO entities such as the Allied Maritime Command (MARCOM). CSU Northwood enables end-to-end CIS services and manages critical technological capabilities during peacetime, crisis and war.

We are looking for a driven and enthusiastic Senior Technician (Information System Administration) who will take on the following roles and responsibilities:

• Assist in the administration of shore-based services for a variety of command and control information systems in support of MARCOM, with support to the following critical services: MCCIS (Maritime Command and Control Information System), Joint Tactical Chat (J-Chat), Tac-Sat, Email;
• Works as part of a shift team giving 24 hour support to MARCOM;
• Delivers, activates, and maintains end user applications;
• Provides support to other high priority services such as TOPFAS, LOGFAS, ICC, NIRIS, AirC2IS, Core-GIS, MSA, and NCOP.

For a full list of duties, please review the job description on the NCIA career site.

About you:

The valuable knowledge and experience that you bring to this role are:

• Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience.
• Strong experience in network management, system monitoring, software packaging and/or software development;
• At least 2 years recent experience in troubleshooting and patching, and with functional applications within Windows and UNIX in a large scale ICT service-oriented environment;
• Knowledge of XMPP chat systems;
• Fluency in English, both written and spoken.

What we offer:

• Genuinely meaningful work as part of the most successful alliance in history;
• 3 year contract with competitive tax-free salary and household and children’s allowances;
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
• Excellent private health insurance scheme;
• Generous annual leave of 30 days plus official holidays;
• NATO Pension Scheme;
• Development programs such as professional training, wellbeing, and more

To learn more about NCIA and our work, please visit our website.

The NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCIA career site.