Principal Technician (Technical Coordination) in Northwood

Who we are: For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCIA, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia. Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data‑driven decisions, defend against cyber‑attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff. Our staff members represent both the diversity and unity of our Alliance. When you join the NCIA, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job: Based in Northwood, The UK you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join CSU Northwood, which enables end‑to‑end CIS services as it installs, operates, maintains and supports the full range of CIS capabilities during peacetime, crisis and war throughout its allocated Area of Responsibility (AOR) and as otherwise directed.

Roles and responsibilities:

• Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations.
• Manages the scheduling and organization of regular coordination meetings with internal and external stakeholders to align Functional group Guidance and Service Area status.
• Maintains knowledge management systems and content to meet business needs.
• Supports others to enable them to complete knowledge management activities and form knowledge management habits.
• Ensures that incidents are handled according to agreed procedures.
• Prioritises and diagnoses incidents.
• Investigates problems in systems, processes and services.
• Acts as the routine contact point, receiving and handling requests for support.
• Supports Service Operations Branch Head in managing SOB resources and activities to ensure the effective and efficient development and execution of service agreements for local budget, acquisition activities and asset management.

For a full list of duties, please review the job description on the NCIA career site.

About you: The valuable knowledge and experience that you bring to this role are:

• Higher vocational training in a relevant discipline with 3 years post‑related experience. Or a secondary educational qualification with 5 years post‑related experience.
• ITIL‑based incident and problem management.
• Proficient in troubleshooting complex system, network, or application issues, conducting root cause analysis, and implementing long‑term solutions.
• Fluency in English, both written and spoken.

What we offer:

• Genuinely meaningful work as part of the most successful alliance in history;
• 5 year contract with competitive tax‑free salary and household and children’s allowances;
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
• Excellent private health insurance scheme;
• Generous annual leave of 30 days plus official holidays;
• NATO Pension Scheme;
• Development programs such as professional training, wellbeing, and more.

The NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCIA career site.