At a Glance
- Tasks: Lead the transformation of IT services for NATO's Digital Endeavour.
- Company: Join NATO's Communications and Information Agency, a global leader in technology and security.
- Benefits: Competitive tax-free salary, generous leave, health insurance, and professional development opportunities.
- Other info: Be part of an inclusive environment that values diversity and unique perspectives.
- Why this job: Make a real impact on global security while working with diverse teams.
- Qualifications: Bachelor’s degree or extensive experience in IT Service Management and team leadership.
The predicted salary is between 60000 - 80000 € per year.
Who we are: For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCIA, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia. Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff. Our staff members represent both the diversity and unity of our Alliance. When you join the NCIA, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.
About the job: Based in Northwood, The UK, you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join CSU NCIA CIS Support Unit (CSU) Northwood, located in Northwood, The UK, that is responsible for managing, delivering and maintaining assigned Communication and Information Systems (CIS) products and services for the Agency’s customers during peacetime, crisis and war throughout its assigned AoR and as otherwise directed. As the local service provider and Service Management Authority (SMA), it supports the NCIA in delivering secure, reliable end-to-end services under the Enterprise Service Delivery Model (ESDM).
We are looking for a driven and enthusiastic Head, Service Management Branch, who will take on the following roles and responsibilities:
- Develops, communicates, implements and reviews the processes which embed strategic management in the operational management of the organisation.
- Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations.
- Forms, maintains and leads workgroups and individuals to achieve organisational objectives.
- Determines and delegates objectives and task responsibilities to individuals or teams — including people management responsibilities as appropriate.
- Facilitates workgroups to deliver defined goals and outcomes.
- Provides support, guidance and suggestions to workgroups and teams to learn collaborative problem solving and improve their team performance.
For a full list of duties, please review the job description on the NCIA career site.
About you: The valuable knowledge and experience that you bring to this role are:
- A minimum requirement of a Bachelor’s degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCIA, that is, at least 10 years extensive and progressive expertise in duties related to the function of the post.
- Significant experience in IT Service Management, Service Delivery, or Customer Support management roles.
- Experience managing service performance against formal Service Level Agreements.
- Proven experience in customer relationship management, stakeholder coordination, and customer-facing service roles.
- Experience leading teams, managing staff resources, and developing personnel.
- Demonstrated ability to operate in matrix organizations, with exposure to multi-stakeholder environments and complex governance structures.
- Fluency in English, both written and spoken.
What we offer: Genuinely meaningful work as part of the most successful alliance in history; 5 year contract with competitive tax-free salary and household and children’s allowances; Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave; Excellent private health insurance scheme; Generous annual leave of 30 days plus official holidays; NATO Pension Scheme; Development programs such as professional training, wellbeing, and more.
The NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability. Additional details on the conditions of application can be found via the NCIA career site.
Head, Service Management Branch employer: NATO
Joining the NATO Communications and Information Agency (NCIA) in Northwood, The UK, means becoming part of a mission-driven organisation dedicated to preserving peace and security for nearly one billion citizens. With a strong emphasis on employee growth, NCIA offers competitive tax-free salaries, generous annual leave, and comprehensive health insurance, all within a diverse and inclusive work culture that values unique perspectives. As the Head of Service Management Branch, you will have the opportunity to lead transformative IT initiatives while contributing to the vital work of NATO, ensuring your role is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Head, Service Management Branch
✨Tip Number 1
Network like a pro! Reach out to current or former employees at NCIA on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by researching NATO’s recent projects and challenges. We want to show that we’re not just interested in the role but also passionate about their mission and how we can contribute.
✨Tip Number 3
Practice common interview questions, especially around IT Service Management and team leadership. We should be ready to share specific examples of how we've tackled challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the team.
We think you need these skills to ace Head, Service Management Branch
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your experience aligns with the specific requirements of the Head, Service Management Branch role. We want to see how you can contribute to our mission!
Showcase Your Leadership Skills:Since this role involves leading teams and managing resources, be sure to include examples of your leadership experience. We love to see how you've motivated others and achieved goals together!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to convey your ideas, as we appreciate direct communication that gets to the heart of the matter.
Apply Through Our Website:Don’t forget to submit your application through our official NCIA career site. It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at NATO
✨Know Your Stuff
Make sure you have a solid understanding of IT Service Management and the specific responsibilities of the Head, Service Management Branch role. Brush up on key concepts like Service Level Agreements and customer relationship management, as these will likely come up during your interview.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your experience in leading teams and managing staff resources. Think about times when you facilitated workgroups or improved team performance, as this aligns perfectly with what they’re looking for.
✨Understand NATO's Mission
Familiarise yourself with NATO’s mission and how the NCIA contributes to it. Being able to articulate how your role fits into their broader objectives will show that you’re genuinely interested and invested in the organisation.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could be about their current projects, challenges they face in service delivery, or how they measure success in the role. It shows you’re engaged and thinking critically about the position.
