Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide expert advice and manage IT service coordination for NATO's Digital Endeavour.
- Company: Join NATO Communications and Information Agency, a leader in global security.
- Benefits: Tax-free salary, generous leave, health insurance, and professional development opportunities.
- Why this job: Make a real impact on global security while working with cutting-edge technology.
- Qualifications: Relevant vocational training or secondary education with experience in ITIL and troubleshooting.
- Other info: Inclusive workplace with a commitment to diversity and career growth.
The predicted salary is between 40000 - 60000 £ per year.
Primary Location: United Kingdom - Northwood
NATO Body: NATO Communications and Information Agency (NCIA)
Schedule: Full-time
Application Deadline: 08-Mar-2026, 6:59:00 PM
Salary (Pay Basis): 4,770.40
Grade: NATO Grade G12
Who we are:
For more than 70 years, NATO's mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCIA, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia. Our technology and cyber experts allow NATO to conduct critical operations, protect NATO's airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff. Our staff members represent both the diversity and unity of our Alliance. When you join the NCIA, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.
About the job:
Based in Northwood, The UK you will join the Agency as we embark on a journey to transform our IT services to support NATO's Digital Endeavour. You will join CSU Northwood, which enables end-to-end CIS services as it installs, operates, maintains and supports the full range of CIS capabilities during peacetime, crisis and war throughout its allocated Area of Responsibility (AOR) and as otherwise directed.
We are looking for a driven and enthusiastic Principal Technician (Technical Coordination) who will take on the following roles and responsibilities:
- Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations.
- Manages the scheduling and organization of regular coordination meetings with internal and external stakeholders to align Functional group Guidance and Service Area status.
- Maintains knowledge management systems and content to meet business needs.
- Supports others to enable them to complete knowledge management activities and form knowledge management habits.
- Ensures that incidents are handled according to agreed procedures.
- Prioritises and diagnoses incidents.
- Investigates problems in systems, processes and services.
- Acts as the routine contact point, receiving and handling requests for support.
- Supports Service Operations Branch Head in managing SOB resources and activities to ensure the effective and efficient development and execution of service agreements for local budget, acquisition activities and asset management.
For a full list of duties, please review the job description on the NCIA career site.
About you:
The valuable knowledge and experience that you bring to this role are:
- Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.
- ITIL-based incident and problem management.
- Proficient in troubleshooting complex system, network, or application issues, conducting root cause analysis, and implementing long-term solutions.
- Fluency in English, both written and spoken.
What we offer:
- Genuinely meaningful work as part of the most successful alliance in history;
- 5 year contract with competitive tax-free salary and household and children's allowances;
- Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
- Excellent private health insurance scheme;
- Generous annual leave of 30 days plus official holidays;
- NATO Pension Scheme;
- Development programs such as professional training, wellbeing, and more.
To learn more about NCIA and our work, please visit our website. The NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability. Additional details on the conditions of application can be found via the NCIA career site.
Principal Technician in Matlock employer: NATO Communications and Information Agency (NCI Agency)
Contact Detail:
NATO Communications and Information Agency (NCI Agency) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Technician in Matlock
✨Tip Number 1
Network like a pro! Reach out to current or former employees at NCIA on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by researching NCIA's recent projects and initiatives. We want to show that we’re not just interested in the role but also in how we can contribute to their mission.
✨Tip Number 3
Practice common interview questions related to technical coordination and incident management. We should be ready to share specific examples from our experience that highlight our problem-solving skills.
✨Tip Number 4
Don’t forget to apply through the NCIA career site! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining their team.
We think you need these skills to ace Principal Technician in Matlock
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Principal Technician role. Highlight your relevant experience and skills that align with the job description. We want to see how you can contribute to our mission!
Showcase Your Technical Skills: Since this role involves troubleshooting and managing incidents, be sure to include specific examples of your technical expertise. We love seeing how you've tackled complex issues in the past!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our official website. It’s the best way to ensure it reaches us directly and gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at NATO Communications and Information Agency (NCI Agency)
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to ITIL-based incident and problem management. Be ready to discuss specific examples of how you've troubleshot complex system issues in the past. This will show that you not only understand the theory but can apply it practically.
✨Show Your Team Spirit
Since the role involves coordinating with various stakeholders, be prepared to talk about your experience in team settings. Highlight instances where you’ve successfully managed meetings or collaborated with others to achieve a common goal. This will demonstrate your ability to work well within the NCIA's diverse environment.
✨Be a Problem Solver
Think of a few challenging incidents you've faced in your previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your problem-solving skills effectively, which is crucial for the Principal Technician role.
✨Ask Smart Questions
Prepare insightful questions about the NCIA’s Digital Endeavour and how the Principal Technician role fits into that vision. This shows your genuine interest in the position and helps you assess if the organisation aligns with your career goals. Plus, it gives you a chance to engage with the interviewers on a deeper level.