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For Companies At a Glance
- Tasks: Provide expert advice, manage coordination meetings, and troubleshoot complex IT issues.
- Company: Join NATO's Communications and Information Agency, a leader in tech and security.
- Benefits: Tax-free salary, generous leave, health insurance, and professional development opportunities.
- Why this job: Make a real impact on global security while working with cutting-edge technology.
- Qualifications: Relevant vocational training or secondary education with experience in ITIL and troubleshooting.
- Other info: Inclusive workplace with a commitment to diversity and career growth.
The predicted salary is between 40000 - 60000 £ per year.
Overview
NATO Communications and Information Agency (NCIA)
Primary Location: United Kingdom - Northwood
Schedule: Full-time
Application Deadline: 08-Mar-2026, 11:59:00 PM
Salary (Pay Basis): 4,770.40
Grade: NATO Grade G12
About NCIA
For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCIA, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.
Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.
Our staff members represent both the diversity and unity of our Alliance. When you join the NCIA, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.
About the job
Based in Northwood, The UK you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join CSU Northwood, which enables end-to-end CIS services as it installs, operates, maintains and supports the full range of CIS capabilities during peacetime, crisis and war throughout its allocated Area of Responsibility (AOR) and as otherwise directed.
We are looking for a driven and enthusiastic Principal Technician (Technical Coordination) who will take on the following roles and responsibilities:
- Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations.
- Manages the scheduling and organization of regular coordination meetings with internal and external stakeholders to align Functional group Guidance and Service Area status.
- Maintains knowledge management systems and content to meet business needs.
- Supports others to enable them to complete knowledge management activities and form knowledge management habits.
- Ensures that incidents are handled according to agreed procedures.
- Prioritises and diagnoses incidents.
- Investigates problems in systems, processes and services.
- Acts as the routine contact point, receiving and handling requests for support.
- Supports Service Operations Branch Head in managing SOB resources and activities to ensure the effective and efficient development and execution of service agreements for local budget, acquisition activities and asset management.
For a full list of duties, please review the job description on the NCIA career site.
About you
The valuable knowledge and experience that you bring to this role are:
- Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.
- ITIL-based incident and problem management.
- Proficient in troubleshooting complex system, network, or application issues, conducting root cause analysis, and implementing long-term solutions.
- Fluency in English, both written and spoken.
What we offer
- Genuinely meaningful work as part of the most successful alliance in history;
- 5 year contract with competitive tax-free salary and household and children’s allowances;
- Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
- Excellent private health insurance scheme;
- Generous annual leave of 30 days plus official holidays;
- NATO Pension Scheme;
- Development programs such as professional training, wellbeing, and more.
To learn more about NCIA and our work, please visit our website.
The NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.
Additional details on the conditions of application can be found via the NCIA career site.
Principal Technician (Technical Coordination) in London employer: NATO Communications and Information Agency (NCI Agency)
Contact Detail:
NATO Communications and Information Agency (NCI Agency) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Technician (Technical Coordination) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at NCIA on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching NCIA's recent projects and initiatives. We want to show that we’re not just interested in the role, but also in how we can contribute to their mission.
✨Tip Number 3
Practice common interview questions related to technical coordination and incident management. We should be ready to showcase our problem-solving skills and experience in troubleshooting.
✨Tip Number 4
Don’t forget to apply through the NCIA career site! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining their team.
We think you need these skills to ace Principal Technician (Technical Coordination) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Principal Technician role. We want to see how you can contribute to our mission at NCIA!
Showcase Your Technical Skills: Don’t hold back on detailing your technical expertise, especially in ITIL-based incident management and troubleshooting. We’re looking for someone who can hit the ground running, so let us know what you’ve got!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application via our official website. It’s the best way to ensure your application gets into the right hands and shows that you’re serious about joining our team!
How to prepare for a job interview at NATO Communications and Information Agency (NCI Agency)
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to ITIL-based incident and problem management. Be ready to discuss specific examples of how you've troubleshot complex system issues in the past. This will show that you not only understand the theory but can apply it practically.
✨Show Your Coordination Skills
Since the role involves managing coordination meetings, think of instances where you've successfully organised or led similar meetings. Prepare to share how you align stakeholders and ensure everyone is on the same page. This will demonstrate your ability to manage relationships effectively.
✨Be a Problem Solver
Prepare to discuss your approach to diagnosing incidents and investigating problems. Think about a challenging situation you've faced and how you implemented a long-term solution. This will highlight your analytical skills and your proactive approach to problem-solving.
✨Cultural Fit Matters
Familiarise yourself with NATO's mission and values. Be ready to explain how your personal values align with their commitment to diversity and inclusion. Showing that you understand and appreciate their culture can set you apart from other candidates.