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- Tasks: Provide expert support for Murex, troubleshoot issues, and enhance system performance.
- Company: Join a leading financial services firm with a focus on innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be at the forefront of financial technology and make a real impact in global markets.
- Qualifications: 8-10 years of Murex experience, strong analytical skills, and a proactive mindset.
- Other info: Collaborative team environment with opportunities to work across global teams.
The predicted salary is between 60000 - 84000 £ per year.
Provide technical solutions to the business needs and follow best practices and standards. Be the driver for change and promote strategic solutions with a view for building for the long term. Show urgency on business-related issues and manage business expectations.
Main Areas:
- Support the Global Markets, Commodities business in Murex
- Market data (real-time contribution, end of day) for assets
- Risk reporting (strike maps, scenario reporting)
- Reporting for support function (deal valuation, market data)
The team will also ensure support and maintenance of all its development and work within an agile framework (ceremonies – Stand ups, prioritisation, internal support catch-up).
Add value by:
- Helping out with user needs collection and anticipation.
- Analysis of these needs and definition of the required specifications.
- Multiple solutions proposal: where applicable, provide the sponsors with studies comparing the different options and solutions to facilitate strategic decision making.
- Implementation and delivery of retained solutions.
- Support and documentation.
- Bug tracking, continuous software evolution.
- Make recommendations regarding architecture, technologies and IT solutions.
- Analysis, problem solving and escalation.
- Carry out training and skills assessments at regular intervals.
- Follow the branch compliance rules.
- Propose new projects to the business, take lead of support topic, covering notably innovative solutions, new business, activities and products, opportunities for efficiency improvements, operational risk reduction.
Reporting: Timely progress updates to direct management as deemed necessary.
Key Skills:
- At least 8-10 years’ experience of working with Murex, in a Support role with a BA background, with deep expertise in troubleshooting and resolving issues.
- Experience of implementing and supporting Murex v3.1 with regards to Front Office; lower version of Murex is a strict no-go.
- Experience in implementing both linear and non-linear products in Murex.
- Ability to build out multiple strategies/payoffs as per business needs.
- Strong exposure on Front Office Module in Murex: Simulations, RM (Risk Matrix), Pricing, Market Data, Pre-trade – Debug pricing related issues for FO, Workflows – Exchange exclusive workflows – integrate various exchanges with Murex.
- CICD is a must-have.
- Experience supporting multiple asset classes (Commodities, FX, IRD, Credit, etc.) in Murex.
- Expertise in Capital Markets across different asset classes and front to back knowledge of the trade lifecycle, including modelling these in Murex.
- Experience in binary version updates.
- Ability to do a risk assessment on cross asset impact for releases e.g. FX vs Commodities module.
- Past experience/knowledge of integrating flex pricing models, ability to debug and get to the root of the problem, working on defining a solution to fix the underlying problem.
- Strong experience around static data setup in Murex including generators, curve setup, Datamart etc.
- Experience with Livebook, PVLAR, Real-time pricing, Risk Matrix is a must. RBPnL would be an advantage.
- Past experience of release validations to ensure the releases into production have been verified.
- Multitasking and ability to work on multiple issues within Murex.
- Experience with incident, problem, and change management in a production support environment.
- Think big and out of the box, propose strategic solutions, critically analyse the existing setup and propose any improvements that add value.
- Knowledge of events setup and lifecycle in Murex.
- Ability to debug various issues that are encountered.
Personal skills — required:
- Strong analytical and problem-solving skills.
- Calm under pressure, with a sense of urgency for critical incidents.
- Excellent communicator, able to explain technical issues to non-technical users.
- Team player, willing to share knowledge and support colleagues.
- Proactive, detail-oriented, and committed to continuous improvement.
- Ability to pick up and process information independently and quickly.
- Strong interest in the global markets business.
- Fast learner and proactive approach.
- Good communication skills (business-oriented and technical-oriented).
- Ability to work with geographically distributed stakeholders.
- Be a team player, help the junior members of the team and work as a cohesive unit.
- Build a strong relationship with peers in Paris and Porto.
- Work with the wider GMR teams in London to ensure seamless integration.
- Take ownership and at times be a conduit/coordinator for issues that are dependent on external teams/factors.
- Ability to take the lead on issues with the vendor and work constructively to resolve the issues in a timely fashion.
- Understand when a situation needs us to be proactive or reactive.
- Liaise with users directly, regularly follow up on issues and provide regular updates and timeliness.
Additional skills — required:
- Strong experience with Agile methodologies, Sprints, Kanban Board, Sprints review, Dev Ops solution.
- Experience in liaising with Senior Management – Head of Desks, Business Managers, Senior Front Office users, including stakeholder management.
- Effective communication skills (business-oriented and technical-oriented).
- Previous experience in working with Banks and FI’s.
- Ability to work in a demanding environment with strong business exposure.
- Ability to work as a team and individually with key information being fed back to the team.
As a key member of the Murex Support Team, you will provide expert-level support for the Murex platform, ensuring stability, performance, and rapid issue resolution for business-critical operations. Deep, hands-on knowledge of Murex is essential, as you will be the go-to specialist for troubleshooting, incident management, and user support.
Key Responsibilities:
- Provide advanced support for all Murex-related incidents, service requests, and user queries, ensuring timely resolution within agreed SLAs.
- Troubleshoot and resolve complex technical and functional issues across Murex modules (Front Office, Risk, Back Office, Datamart, etc.).
- Monitor system health, perform root cause analysis, and proactively identify potential issues to minimise downtime.
- Collaborate closely with business users (trading, sales, risk, operations) to understand and address their support needs.
- Liaise with upstream/downstream IT teams and vendors to escalate and resolve critical incidents.
Murex Support Specialist employer: Natixis NY Branch
Contact Detail:
Natixis NY Branch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Murex Support Specialist
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works in Murex support. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! If you’ve got experience with Murex, make sure to highlight that in conversations. Share specific examples of how you've solved problems or improved processes. This will help you stand out as the go-to specialist.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your approach to show how you can add value to our Murex support team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit for the job!
We think you need these skills to ace Murex Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Murex Support Specialist role. Highlight your experience with Murex, especially in troubleshooting and supporting various modules. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you the perfect fit. Don’t forget to mention your experience with Agile methodologies and your problem-solving skills.
Showcase Your Technical Skills: In your application, be sure to showcase your technical expertise, especially with Murex v3.1 and any relevant asset classes. We love candidates who can demonstrate their ability to think critically and propose innovative solutions.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Natixis NY Branch
✨Know Your Murex Inside Out
Make sure you brush up on your Murex knowledge, especially the modules relevant to the role like Front Office and Risk. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them.
✨Showcase Your Problem-Solving Skills
During the interview, highlight your analytical skills by discussing past experiences where you identified issues and proposed strategic solutions. Use examples that demonstrate your ability to think critically and act swiftly under pressure.
✨Communicate Effectively
Practice explaining complex technical concepts in simple terms. You’ll likely need to liaise with non-technical users, so showing that you can bridge that gap will be a big plus. Prepare to give examples of how you've done this in previous roles.
✨Be Agile and Adaptable
Familiarise yourself with Agile methodologies, as they are crucial for this role. Be ready to discuss how you've worked in Agile environments before, including your experience with sprints and collaboration with cross-functional teams.
