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- Tasks: Lead client relationship strategies and drive business development initiatives.
- Company: Dynamic Corporate and Investment Banking environment with a focus on client engagement.
- Benefits: Competitive salary, professional growth opportunities, and a collaborative work culture.
- Why this job: Shape client strategies and make a significant impact in a leading financial institution.
- Qualifications: Advanced degree in Finance or Economics and senior experience in banking preferred.
- Other info: Join a team dedicated to enhancing client experiences and driving business success.
The predicted salary is between 72000 - 108000 ÂŁ per year.
Develop and oversee a comprehensive understanding of the client base across businesses, map relationships, and assess client profitability and potential. Lead the development of a selective approach to clients and optimize resource allocation by adopting a client/product-neutral view. Drive the expansion of the client base in a coordinated manner, maximizing coverage and product penetration through the definition of commercial/client action plans with businesses, as well as account reviews and identification of cross-sell opportunities. Partner with senior management, Coverage, and Business Lines to support and translate business and client strategy into delivery of results, ensuring impactful presentations and disciplined follow-up on actions.
Customer Relationship Management: Oversee and coordinate Voice of Client (VOC) programs with Business Lines and Coverage for CIB clients (Corporates, Insurers, AM/HF, Banks, etc.), measuring client experience and needs to identify concrete benchmark insights and actionable monitoring opportunities. Record and monitor all relevant action plans from VOC or other topics (e.g., complaints, FO/Client requests, process improvements) in Nat1, and lead regular follow-up with all relevant CIB stakeholders to ensure timely completion. Ensure alignment with all CRM procedures defined by Head Office. Collaborate closely with GM Sales on business development with AMs to ensure “Ready to Trade” status on funds in line with FO needs/requests. Maintain a 360° view of the funds onboarding process for your portfolio and facilitate fast, coordinated progress with all stakeholders. Contribute to, and support as appropriate, the CIB Customer Complaints Global Process Owner to ensure proper execution of the framework. Build and maintain trusting relationships with CIB business lines stakeholders and the COO CIB CRM community (CRM Operations), engaging in relevant touchpoints with CRM Ops / CRM CCO. Lead the digitalization of CRM processes to enable day-to-day monitoring of KPIs. Accompany the business in its development. The role may include delivering ad-hoc client presentations (e.g., profitability, strategy) and other development-related activities as required.
Key Skills & Experience: It is highly desirable that you have an Advanced degree (Master’s or equivalent) in Finance, Economics, or related field. Senior experience operating within a Corporate and Investment Banking environment would be advantageous, with demonstrated leadership impact. Strong and proven leadership capabilities, with the ability to motivate and develop teams across functions and geographies. Deep understanding of Natixis CIB’s Business Lines (Global Markets, IB, Coverage, Real Assets Finance, Global Trade), the product suite, and client typologies; able to leverage this knowledge to shape strategy. Strategic thinker with demonstrated ability to think creatively and identify new business opportunities. Excellent ability to collaborate with senior executives across business lines and support functions, across regions. Clear and effective communicator, both orally and in writing; adept at tailoring messages to diverse audiences and senior stakeholders. Superior organizational and time-management skills, with a track record of prioritizing competing demands; comfortable operating in a project-based environment. Strong analytical capability: able to manipulate data, interpret numbers, and present concise, decision-ready insights to senior management. Advanced Excel skills; proficient in PowerPoint; experience with CRM systems (Salesforce) and BI/data tools (Power BI, Business Objects, Qlik, Tableau) is advantageous; familiarity with data providers (IQ, Dealogic) is a plus. Exceptional interpersonal skills and active listening.
Required Skills/Qualifications/Experience: The UK Chief Client Office (CCO) team is dedicated to supporting the analysis and monitoring of client relationships, implementing a structured approach to client management and relationship maintenance, and continuously improving the client engagement framework. You will lead the strategic development and execution of these priorities, aligning with the business’s objectives and risk framework. Main responsibilities will focus on three pillars:
- Strengthen and expand support to Business Lines and Hubs
- Elevate the end-to-end customer experience
- Drive and contribute to business development initiatives
As a key leader, the Director will play an integral role in shaping the establishment and maturation of the Client Office function in the UK.
Chief Client Office UK CIB employer: Natixis NY Branch
Contact Detail:
Natixis NY Branch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Client Office UK CIB
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections we make, the better our chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and how you can contribute to their success. We want to show them that we’re not just another candidate; we’re the perfect fit for their team!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more we practice, the more confident we’ll feel when it’s time to shine in front of the hiring managers.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping us top of mind. Let’s remind them why we’re the best choice and express our enthusiasm for the role. It shows we’re proactive and genuinely interested!
We think you need these skills to ace Chief Client Office UK CIB
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand who you're addressing. Tailor your application to resonate with the values and goals of the Chief Client Office UK CIB role. Show us that you get what we're about!
Be Clear and Concise: We love a good story, but keep it relevant! Use clear language and get straight to the point. Highlight your experience and skills that align with the job description without waffling on.
Showcase Your Achievements: Don’t just list your responsibilities; tell us about your successes! Use specific examples to demonstrate how you've made an impact in previous roles, especially in client management or business development.
Follow Our Application Process: Make sure to apply through our website for the best chance of being noticed. We want to see your application in the right place, so don’t skip this step!
How to prepare for a job interview at Natixis NY Branch
✨Know Your Client Base
Before the interview, dive deep into understanding the client base relevant to the role. Familiarise yourself with the different business lines and client typologies mentioned in the job description. This will help you articulate how you can contribute to optimising resource allocation and driving client expansion.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership capabilities, especially in a Corporate and Investment Banking environment. Think of specific instances where you've motivated teams or driven strategic initiatives. This will demonstrate your ability to lead effectively and make an impact.
✨Master the Art of Communication
Practice tailoring your messages for diverse audiences. Since the role involves collaborating with senior executives, be ready to showcase your clear and effective communication skills. Consider preparing a concise presentation on a relevant topic to illustrate your ability to convey complex information simply.
✨Be Data Savvy
Brush up on your analytical skills and be prepared to discuss how you've used data to drive decisions in previous roles. Familiarise yourself with tools like Excel and PowerPoint, as well as CRM systems. Being able to present decision-ready insights will set you apart from other candidates.
