Senior Murex Support Specialist (Front Office) in London

Key Responsibilities

• Provide advanced support for all Murex-related incidents, service requests, and user queries, ensuring timely resolution within agreed SLAs.
• Troubleshoot and resolve complex technical and functional issues across Murex modules (Front Office, Risk, Back Office, Datamart, etc.).
• Monitor system health, perform root cause analysis, and proactively identify potential issues to minimize downtime.
• Collaborate closely with business users (trading, sales, risk, operations) to understand and address their support needs.
• Liaise with upstream/downstream IT teams and vendors to escalate and resolve critical incidents.
• Maintain and update support documentation, knowledge bases, and runbooks.
• Participate in environment management (refreshes, patching, configuration) as required for support continuity.
• Support release management by validating and testing new Murex releases or patches from a support perspective.
• Nimble to work on projects & BAU Support issues, as part of a team & individual contributor.
• A strong sense of urgency to ensure key issues are managed and fixed within defined SLAs.
• Manage/contribute to the Issue tracker, ensure the board is up to date and ensure along with the team all issues are true to status.
• Strong, clear and precise communication (oral & written) is a key requirement for the role.

Main Responsibilities

• Provide technical solutions to the business needs and follow best practices and standards.
• Be the driver for change and promote strategic solutions with the view for building for the long term.
• Show urgency on business-related issues and manage business expectations.

Main Areas

• Support the Global Markets, Commodities business in Murex.
• Market data (real-time contribution, end of day) for assets.

Key Skills

• Strong experience of working with Murex, in a support role with a BA background, with deep expertise in troubleshooting and resolving issues.
• Experience of implementing and supporting Murex v3.1 with regards to Front Office (lower versions of Murex is a strict no-go).
• Experience in implementing both linear and non-linear products in Murex.
• Ability to build out multiple strategies/payoffs as per business needs.
• Strong exposure on Front Office Module in Murex:

• Simulations
• Market Data
• Pre-trade – Debug pricing related issues for FO
• Workflows – Exchange exclusive workflows – integrate various exchanges with Murex.

At Natixis Corporate & Investment Banking (CIB), we are dedicated to fostering a workplace that values diversity and inclusion in every form, encompassing gender, race, religion, sexual orientation, disability, ethnicity, and background. We believe that an inclusive environment not only provides equal opportunities for our employees but also enhances our ability to deliver exceptional outcomes for our clients and the communities we serve. We are committed to accommodating individual needs and making reasonable adjustments throughout the recruitment process to ensure all candidates can fully participate.