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- Tasks: Provide advanced support for Murex incidents and collaborate with business users.
- Company: Join a leading financial services firm with a focus on innovation.
- Benefits: Attractive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be at the forefront of tech in finance and solve complex challenges.
- Qualifications: Experience in Murex support and strong problem-solving skills.
- Other info: Dynamic team environment with potential for career advancement.
The predicted salary is between 60000 - 80000 £ per year.
Key Responsibilities
- Provide advanced support for all Murex-related incidents, service requests, and user queries, ensuring timely resolution within agreed SLAs.
- Troubleshoot and resolve complex technical and functional issues across Murex modules (Front Office, Risk, Back Office, Datamart, etc.).
- Monitor system health, perform root cause analysis, and proactively identify potential issues to minimize downtime.
- Collaborate closely with business users (trading, sales, risk, operations) to understand and address their support needs.
- Liaise with upstream/downstream IT teams and vendors to escalate and resolve critical incidents.
- Maintain and update support documentation, knowledge bases, and runbooks.
- Participate in environment management (refreshes, patching, configuration) as required for support continuity.
- Support release management by validating and testing new Murex releases or patches from a support perspective.
- Nimble to work on projects.
Senior Murex Support Specialist (Front Office) employer: Natixis Corporate & Investment Banking
Contact Detail:
Natixis Corporate & Investment Banking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Murex Support Specialist (Front Office)
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and tech sectors, especially those who work with Murex. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or recruiters, be ready to discuss specific Murex issues you've tackled. Real-life examples of how you resolved complex incidents will make you stand out.
✨Tip Number 3
Stay updated on industry trends! Keep an eye on the latest developments in Murex and related technologies. This knowledge will not only help you in interviews but also show that you're genuinely interested in the field.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your expertise. Plus, it shows us you’re serious about joining the team!
We think you need these skills to ace Senior Murex Support Specialist (Front Office)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Murex and any relevant technical skills. We want to see how your background aligns with the responsibilities listed in the job description, so don’t hold back on showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your previous experiences have prepared you for this position. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Problem-Solving Skills: Since the role involves troubleshooting complex issues, be sure to include examples of how you've successfully resolved similar challenges in the past. We’re looking for candidates who can think on their feet and tackle problems head-on!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Natixis Corporate & Investment Banking
✨Know Your Murex Inside Out
Make sure you brush up on your Murex knowledge, especially the Front Office modules. Be ready to discuss specific incidents you've resolved and how you approached troubleshooting complex issues. This will show your expertise and confidence in handling the technical aspects of the role.
✨Showcase Your Collaboration Skills
Since the role involves working closely with business users and IT teams, prepare examples that highlight your ability to collaborate effectively. Think of situations where you successfully liaised with different departments to resolve issues or improve processes. This will demonstrate your teamwork and communication skills.
✨Be Proactive About Problem-Solving
During the interview, emphasise your proactive approach to identifying potential issues before they escalate. Share instances where you performed root cause analysis and implemented solutions that minimised downtime. This will illustrate your forward-thinking mindset and commitment to maintaining system health.
✨Prepare for Technical Questions
Expect some technical questions related to Murex support and incident management. Brush up on your knowledge of SLAs, release management, and environment management. Being well-prepared will help you answer confidently and show that you're ready to hit the ground running.