Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide expert support for Murex, troubleshoot issues, and ensure system stability.
- Company: Join a leading financial institution with a focus on innovation and teamwork.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be at the forefront of financial technology and make a real impact in global markets.
- Qualifications: 8-10 years of Murex experience, strong analytical skills, and a proactive mindset.
- Other info: Collaborative environment with opportunities to work with international teams.
The predicted salary is between 60000 - 84000 £ per year.
Provide technical solutions to the business needs and follow best practices and standards. Be the driver for change and promote strategic solutions with a view for building for the long term. Show urgency on business-related issues and manage business expectations.
Main Areas:
- Support the Global Markets, Commodities business in Murex
- Market data (real-time contribution, end of day) for assets
- Risk reporting (strike maps, scenario reporting)
- Reporting for support function (deal valuation, market data)
The team will also ensure support and maintenance of all its development and work within an agile framework (ceremonies – Stand ups, prioritisation, internal support catch-up).
Add value by:
- Helping out with user needs collection and anticipation.
- Analysis of these needs and definition of the required specifications.
- Multiple solutions proposal: where applicable, provide the sponsors with studies comparing the different options and solutions to facilitate strategic decision making.
- Implementation and delivery of retained solutions.
- Support and documentation.
- Bug tracking, continuous software evolution.
Make recommendations regarding architecture, technologies and IT solutions.
Analysis, problem solving and escalation.
Carry out training and skills assessments at regular intervals.
Follow the branch compliance rules.
Propose new projects to the business, take lead of support topics, covering notably:
- Innovative solutions
- New business, activities and products
- Opportunities for efficiency improvements
- Operational risk reduction
Reporting: Timely progress updates to direct management as deemed necessary.
Key Skills:
- At least 8-10 years’ experience of working with Murex, in a Support role with a BA background, with deep expertise in troubleshooting and resolving issues.
- Experience of implementing and supporting Murex v3.1 with regards to Front Office; lower versions of Murex are a strict no-go.
- Experience in implementing both Linear and non-Linear Products in Murex.
- Ability to build out multiple strategies/payoffs as per business needs.
- Strong exposure on Front Office Module in Murex: Simulations RM (Risk Matrix), Pricing, Market Data, Pre-trade – Debug pricing related issues for FO Workflows – Exchange exclusive workflows – integrate various exchanges with Murex.
- CICD is a must-have.
- Experience supporting multiple asset classes (Commodities, FX, IRD, Credit, etc.) in Murex.
- Expertise in Capital Markets across different Asset classes and Front to back knowledge of the trade lifecycle, including modelling these in Murex.
- Experience in binary version updates.
- Ability to do a risk assessment on cross asset impact for releases e.g. FX vs Commodities module.
- Past experience/knowledge of integrating flex pricing models, ability to debug and get to the root of the problem, working on defining a solution to fix the underlying problem.
- Strong experience around static data setup in Murex including generators, curve setup, Datamart etc.
- Experience with Livebook, PVLAR, Real-time pricing, Risk Matrix is a must.
- RBPnL would be an advantage.
- Past experience of release validations to ensure the releases into production have been verified.
- Multitasking and ability to work on multiple issues within Murex.
- Experience with incident, problem, and change management in a production support environment.
- Think big and out of the box, propose strategic solutions, critically analyse the existing setup and propose any improvements that add value.
- Knowledge of events setup and lifecycle in Murex.
- Ability to debug various issues that are encountered.
Personal skills — required:
- Strong analytical and problem-solving skills.
- Calm under pressure, with a sense of urgency for critical incidents.
- Excellent communicator, able to explain technical issues to non-technical users.
- Team player, willing to share knowledge and support colleagues.
- Proactive, detail-oriented, and committed to continuous improvement.
- Ability to pick up and process information independently and quickly.
- Strong interest in the global markets business.
- Fast learner and proactive approach.
- Good communication skills (business-oriented and technical-oriented).
- Ability to work with geographically distributed stakeholders.
- Be a team player, help the junior members of the team and work as a cohesive unit.
- Build a strong relationship with peers in Paris and Porto.
- Work with the wider GMR teams in London to ensure seamless integration.
- Take ownership and at times be a conduit/coordinator for issues that are dependent on external teams/factors.
- Ability to take the lead on issues with the vendor and work constructively to resolve the issues in a timely fashion.
- Understand when a situation needs us to be proactive or reactive.
- Liaise with users directly, regularly follow up on issues and provide regular updates and timeliness.
Additional skills — required:
- Strong experience with Agile methodologies, Sprints, Kanban Board, Sprints review, Dev Ops solution.
- Experience in liaising with Senior Management – Head of Desks, Business Managers, Senior Front Office users, including stakeholder management.
- Effective communication skills (business-oriented and technical-oriented).
- Previous experience in working with Banks and FI’s.
- Ability to work in a demanding environment with strong business exposure.
- Ability to work as a team and individually with key information being fed back to the team.
As a key member of the Murex Support Team, you will provide expert-level support for the Murex platform, ensuring stability, performance, and rapid issue resolution for business-critical operations. Deep, hands-on knowledge of Murex is essential, as you will be the go-to specialist for troubleshooting, incident management, and user support.
Key Responsibilities:
- Provide advanced support for all Murex-related incidents, service requests, and user queries, ensuring timely resolution within agreed SLAs.
- Troubleshoot and resolve complex technical and functional issues across Murex modules (Front Office, Risk, Back Office, Datamart, etc.).
- Monitor system health, perform root cause analysis, and proactively identify potential issues to minimise downtime.
- Collaborate closely with business users (trading, sales, risk, operations) to understand and address their support needs.
- Liaise with upstream/downstream IT teams and vendors to escalate and resolve critical incidents.
Murex Support Specialist in London employer: Natixis CIB London
Contact Detail:
Natixis CIB London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Murex Support Specialist in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works in Murex support. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your experience with Murex and how you've tackled challenges in the past. Use real examples to demonstrate your problem-solving abilities.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications. A quick email to express your continued interest can set you apart from other candidates. It shows you're proactive and really keen on the role.
✨Tip Number 4
Utilise our website for job applications! We’ve got loads of resources to help you prepare for interviews and understand what we’re looking for in a Murex Support Specialist. Make sure you check it out!
We think you need these skills to ace Murex Support Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Murex Support Specialist role. Highlight your experience with Murex, especially in troubleshooting and supporting various modules. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your experience with Agile methodologies and your ability to work under pressure.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love candidates who can think critically and propose innovative solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at Natixis CIB London
✨Know Your Murex Inside Out
Make sure you brush up on your Murex knowledge, especially the specific modules mentioned in the job description. Be ready to discuss your hands-on experience with Murex v3.1 and how you've tackled complex issues in the past. This will show that you're not just familiar with the platform but can also provide valuable insights.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved critical incidents or complex technical issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical skills and ability to work under pressure, which are crucial for this role.
✨Communicate Like a Pro
Since you'll be liaising with both technical and non-technical users, practice explaining complex concepts in simple terms. Think about how you would communicate Murex-related issues to someone without a technical background. This will highlight your excellent communication skills and your ability to bridge the gap between teams.
✨Be Agile and Adaptable
Familiarise yourself with Agile methodologies, as they are key to this role. Be prepared to discuss your experience with sprints, Kanban boards, and how you've contributed to team dynamics in an Agile environment. Showing that you can adapt and thrive in a fast-paced setting will set you apart from other candidates.
