At a Glance
- Tasks: Manage a portfolio of SMB advertisers, ensuring client success and campaign effectiveness.
- Company: Fast-growing company transforming student experiences through innovative advertising.
- Benefits: 25 days off, pension contributions, share options, and work-from-home budget.
- Other info: Diverse and inclusive environment with excellent growth opportunities.
- Why this job: Join a market leader and help brands connect with students meaningfully.
- Qualifications: Experience in account management or customer-facing roles; strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Native is a fast-growing, innovative company dedicated to transforming the student experience by connecting world-class brands with students on campus and beyond. Our student advertising platform unifies the on-campus advertising opportunity, making it easy for brands such as Deliveroo, Samsung, and Lloyds to connect meaningfully with student audiences across the UK. With a unique mix of local, regional, and national advertisers, native combines the scale of a national footprint with the power of highly targeted student communities. Our tailored advertising propositions help brands deliver short‑term campaign success while driving long‑term customer acquisition. The market opportunity is significant. Native is the market leader in on-campus advertising, and as our client base continues to scale, we are evolving our commercial model to build deeper expertise, stronger partnerships, and more repeatable growth.
The Opportunity
The SMB Account Manager is responsible for managing a high-volume portfolio of Small and Medium Business advertisers, focusing on retention, repeat spend, and account growth. This role is intentionally category-based. Success comes from strong product knowledge, clear communication, and the ability to manage multiple accounts efficiently. You’ll help SMB clients get value from native quickly, run effective campaigns, and return again.
What You’ll Be Working On
- Managing a high-volume portfolio of SMB advertisers with clear revenue and retention targets
- Acting as the primary point of contact for your accounts, ensuring a smooth and positive client experience
- Advising clients on suitable native products and packages based on their goals and budgets
- Renewing, upselling, and cross‑selling activity in a straightforward, value‑led way
- Working closely with Campaign Management to ensure campaigns are delivered accurately and on time and responding quickly and clearly to client queries and requests
- Managing pipeline, renewals, and forecasting accurately via CRM tools
What We’re Looking For
- Experience in account management, sales support, or customer‑facing roles
- Comfortable managing multiple accounts and priorities at pace
- Clear, confident communicator who can explain products simply and effectively
- Commercially aware and comfortable having pricing and renewal conversations
- Organised and process‑driven, with good attention to detail
- Resilient and adaptable; you don’t get flustered by volume or change
- Curious and proactive in spotting opportunities for account growth
Why This Role Works
This role is about consistency and momentum, not complexity. It’s a good fit if you enjoy:
- Helping clients succeed quickly
- Managing many relationships simultaneously
- Working in a fast‑moving, structured environment
Whats In It For You
- Pension contributions of 5%
- 25 days off (excluding bank holidays)
- Day off on your birthday
- Share options for all
- Work‑from‑home set‑up budget
- Season ticket loan scheme
- Paid maternity, paternity, adoption or shared parental leave
Equal Opportunity Statement
We are actively creating an equitable environment for everyone at native to thrive. Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at native. At native, we embrace diversity in all of its forms and foster an inclusive environment for all people to do the best work of their lives with us.
SMB Account Manager - Advertising employer: native
At native, we pride ourselves on being a dynamic and inclusive employer that champions employee growth and development. With a hybrid work model in the vibrant city of London, we offer a supportive environment where you can thrive while contributing to meaningful projects that enhance student engagement. Our commitment to diversity, competitive benefits, and a culture of accountability ensures that every team member feels valued and empowered to achieve their best work.
StudySmarter Expert Advice🤫
We think this is how you could land SMB Account Manager - Advertising
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for native and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like native are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with native on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at native. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace SMB Account Manager - Advertising
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit native. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of native:Show us that you’ve done your homework! In your application, briefly mention what you admire about native’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at native
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at native will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At native, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
