At a Glance
- Tasks: Manage a portfolio of SMB advertisers and help them succeed with effective campaigns.
- Company: Fast-growing company transforming student experiences through innovative advertising.
- Benefits: 25 days off, share options, work from home budget, and pension contributions.
- Other info: Diverse and inclusive environment with excellent growth opportunities.
- Why this job: Join a market leader and make a real impact on student-focused advertising.
- Qualifications: Experience in account management or customer-facing roles, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About Us
native is a fast-growing, innovative company dedicated to transforming the student experience by connecting world-class brands with students on campus and beyond. Our student advertising platform unifies the on-campus advertising opportunity, making it easy for brands such as Deliveroo, Samsung, and Lloyds to connect meaningfully with student audiences across the UK. With a unique mix of local, regional, and national advertisers, native combines the scale of a national footprint with the power of highly targeted student communities. Our tailored advertising propositions help brands deliver short-term campaign success while driving long-term customer acquisition. The market opportunity is significant. native is the market leader in on-campus advertising, and as our client base continues to scale, we are evolving our commercial model to build deeper expertise, stronger partnerships, and more repeatable growth.
The Opportunity
The SMB Account Manager is responsible for managing a high-volume portfolio of Small and Medium Business advertisers, focusing on retention, repeat spend, and account growth. This role is intentionally category-based. Success comes from strong product knowledge, clear communication, and the ability to manage multiple accounts efficiently. You’ll help SMB clients get value from native quickly, run effective campaigns, and return again.
What You’ll Be Working On
- Managing a high-volume portfolio of SMB advertisers with clear revenue and retention targets
- Acting as the primary point of contact for your accounts, ensuring a smooth and positive client experience
- Advising clients on suitable native products and packages based on their goals and budgets
- Renewing, upselling, and cross-selling activity in a straightforward, value-led way
- Working closely with Campaign Management to ensure campaigns are delivered accurately and on time
- Responding quickly and clearly to client queries and requests
- Managing pipeline, renewals, and forecasting accurately via CRM tools
What We’re Looking For
- Experience in account management, sales support, or customer-facing roles
- Comfortable managing multiple accounts and priorities at pace
- Clear, confident communicator who can explain products simply and effectively
- Commercially aware and comfortable having pricing and renewal conversations
- Organised and process-driven, with good attention to detail
- Resilient and adaptable; you don’t get flustered by volume or change
- Curious and proactive in spotting opportunities for account growth
Why This Role Works
This role is about consistency and momentum, not complexity. If someone enjoys:
- helping clients succeed quickly
- managing lots of relationships at once
- working in a fast-moving, structured environment
Whats in it for you
- Pension contributions of 5%
- 25 days off (excluding bank holidays)
- Day off on your birthday
- Share Options for all
- Work from home set-up budget
- Season Ticket Loan Scheme
- Paid maternity, paternity, adoption or shared parental leave
Equal Opportunity Statement
We are actively creating an equitable environment for everyone at native to thrive. Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at native. At native, we embrace diversity in all of its forms and foster an inclusive environment for all people to do the best work of their lives with us.
SMB Account Manager - Advertising in London employer: Native
At native, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion while providing ample opportunities for professional growth. Our SMB Account Manager role not only allows you to engage with leading brands but also comes with attractive benefits such as generous holiday allowances, pension contributions, and a supportive work-from-home setup, all designed to ensure our employees thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land SMB Account Manager - Advertising in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more connections you make, the better your chances of landing that SMB Account Manager role.
✨Tip Number 2
Prepare for interviews by researching native and its clients. Understand their advertising platform and think about how you can help SMBs succeed. Show them you’re not just another candidate; you’re the one who gets it!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with managing multiple accounts and driving growth. Confidence is key, so rehearse your answers until they feel natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace SMB Account Manager - Advertising in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping SMB clients succeed and how you can contribute to our mission at native.
Tailor Your Experience:Make sure to highlight your relevant experience in account management or customer-facing roles. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your achievements!
Be Clear and Concise:We appreciate clear communication, so keep your application straightforward. Use simple language to explain your past experiences and how they relate to managing multiple accounts effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at native!
How to prepare for a job interview at Native
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of native's advertising products and how they benefit SMB clients. This will help you answer questions confidently and demonstrate your ability to advise clients effectively.
✨Showcase Your Communication Skills
Practice explaining complex concepts in simple terms. Since the role requires clear communication with clients, think of examples from your past experiences where you successfully communicated product value or resolved client issues.
✨Prepare for Scenario Questions
Expect questions about managing multiple accounts and handling client queries. Prepare specific examples that highlight your organisational skills and ability to prioritise tasks under pressure, as this is crucial for success in the role.
✨Demonstrate Your Curiosity
Be ready to discuss how you've identified growth opportunities in previous roles. Show your proactive nature by sharing ideas on how you could help native's SMB clients achieve their goals and drive account growth.
