Head of Staffing in London

Central Operations Director of Strategic Operations

Location: Hybrid (2 / 3 days in the office either London or Tewkesbury)

native has been building for 10 years, but we're still very much a startup: fast-moving, ambitious, and building with intent. We're creating the infrastructure that connects students, Students' Unions, universities, and advertisers through a managed marketplace. Our goal is to deliver for students by increasing student engagement while enabling Students' Unions to secure sustainable funding. For advertisers, we offer meaningful, measurable routes to student audiences. The more aligned these incentives are, the more defensible and scalable our business becomes.

The Opportunity

We're hiring a Head of Staffing to take full strategic ownership of our staffing function, the people, processes, and platforms that power every native campaign. You'll define the vision for how we attract, retain, and deploy talent across the UK, ensuring our staffing operations are an engine of reliability, quality, and scale. You'll lead a growing central team and oversee all aspects of field recruitment, resourcing strategy, and workforce planning. This is a role for a decisive, people-driven operator who understands that great campaigns start with great teams.

Your key responsibilities include:

• Setting the strategic direction for native's staffing operations and talent network.
• Leading, coaching, and developing the staffing team, fostering a culture of accountability and excellence.
• Designing scalable frameworks for workforce forecasting, regional resourcing, and campaign readiness.
• Overseeing recruitment strategy and partnerships to build a diverse, high-performing talent pool.
• Ensuring compliance, quality control, and welfare standards across all staffing activity.
• Driving innovation in staffing tools, systems, and performance reporting.
• Managing budget planning and workforce cost forecasting in collaboration with Finance and Delivery.
• Acting as senior escalation point for staffing matters and complex campaign issues.
• Reporting staffing performance, risk, and strategic insights to the Director of Strategic Operations and leadership team.

What we're looking for

You'll bring vision, structure, and operational discipline to a fast-growing function. You know how to scale people-driven operations and balance commercial priorities with quality, compliance, and culture. Specifically, you will bring:

• Proven senior leadership experience in staffing, field marketing, or workforce management.
• Strong understanding of large-scale campaign resourcing, scheduling, and quality assurance.
• The ability to design and implement scalable processes that adapt to seasonal or high-volume demand.
• Excellent leadership, communication, and stakeholder management skills.
• Commercial acumen with confidence managing budgets and performance metrics.
• High emotional intelligence and a people-first approach to management.

Required Skills & Experience

We are committed to lifting everyone up. We seek to enable people's best work by optimising for freedom with accountability. You'll get the most out of this role if you can bring:

• 6+ years in staffing operations, experiential marketing, or workforce management.
• Experience managing multi-layered teams or national staffing networks.
• Strong systems knowledge, from CRMs to workforce or scheduling platforms.
• Experience influencing at senior level and representing staffing priorities in company strategy.
• Knowledge of university environments and student engagement.

What's in it for you

• Remote-first role in the UK
• Pension contributions of 5%
• 25 days off (excluding bank holidays)
• Day off on your birthday
• Share Options for all
• Work from home set-up budget
• Season Ticket Loan Scheme
• Paid maternity, paternity, adoption or shared parental leave

Equal Opportunity Statement

We are actively creating an equitable environment for everyone at native to thrive. Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at native. At native, we embrace diversity in all of its forms and foster an inclusive environment for all people to do the best work of their lives with us.