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For Companies At a Glance
- Tasks: Lead onsite operations and ensure excellence in customer service and facilities management.
- Company: Join Native Communities, specialists in creating thriving, sustainable developments.
- Benefits: Enjoy a pension scheme, health plans, paid volunteer time, and discounts on stays.
- Other info: Diverse and inclusive workplace where your unique contributions are celebrated.
- Why this job: Make a real impact by creating vibrant communities and leading diverse teams.
- Qualifications: Experience in property or hospitality at a senior level with strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Welcome to Native Communities. We are specialists in operating small to large-scale living, commercial and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients.
About the Role
We are looking for a General Manager, a strong and vibrant leader to guide our onsite teams, ensuring excellence across all departments including Customer Service, Facilities Management, Health & Safety and Leasing. As a General Manager, you will be responsible for managing the residential operating budget and ensuring our team delivers a world-class customer experience across all touchpoints. You will also oversee commercial tenants, events partnerships, and community engagement to ensure we deliver our mission of creating sustainable communities with soul.
What You’ll Be Doing
- Lead onsite operations with excellence as a General Manager.
- Manage customer service, facilities, leasing, and health & safety standards.
- Take ownership of the residential operating budget and ensure efficiency.
- Build strong relationships with commercial tenants and community partners.
- Drive engagement initiatives and maintain the asset to the highest quality.
- Collaborate with the Regional Head of Operations to deliver business improvements.
About You
- Experience within BTR, property, hospitality, or leisure at a senior manager level.
- Strong passion for customer service and ensuring excellence.
- Skilled at leading diverse operational teams and inspiring high performance.
- Knowledge of building operations, statutory obligations, and health & safety.
- Clear, calm, and confident communicator with strong leadership qualities.
- Highly organised, methodical, and able to deliver under pressure.
- Able to maintain confidentiality and discretion at all times.
About Us
We are Native Communities, specialising in operating £3bn of mixed-use, residential, and commercial communities. Our people are expert placemakers, highly skilled at creating one-of-a-kind destinations where people want to live, work and spend time. Our people are our superpower — our team is our greatest strength. Join Native, and you'll work alongside the best and brightest in property, hospitality, technology, and marketing – in an environment where your talents are valued, nurtured, and developed.
Benefits of Being a Native
- Company Pension Scheme (NEST)
- Cycle to Work Scheme
- 24/7 Employee Assistance Programme
- Westfield Health Cash Plan
- Life Assurance
- Referral Scheme
- Paid Volunteer Time
- 20% discount on Native Places stays
Diversity & Inclusion
Native is better, and our communities are better when people from all walks of life come together. At Native Communities, we want to be a great place to work where a diverse group of people from all backgrounds can thrive. We celebrate your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. We believe our success lies in diversity of thought from all Natives, which is central to our mission of creating sustainable communities with soul. We welcome applications from everyone, and once you’re a Native, your differences will make all the difference.
How to Apply
If you’re as passionate as we are about people and beautiful buildings — apply today to become our next General Manager.
General Manager - 12 month Fixed Term Contract in Croydon employer: Native
Contact Detail:
Native Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - 12 month Fixed Term Contract in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and hospitality sectors. Attend industry events or join relevant online groups. The more people you know, the better your chances of landing that General Manager role!
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've led teams to success. Highlight your experience in managing diverse operations and delivering top-notch customer service.
✨Tip Number 3
Research Native Communities inside out! Understand their mission and values, and be ready to discuss how your vision aligns with theirs. This will show them you're genuinely interested and ready to contribute to creating sustainable communities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team. Don’t forget to follow up after applying – a little persistence can go a long way!
We think you need these skills to ace General Manager - 12 month Fixed Term Contract in Croydon
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for creating thriving communities! In your application, share specific examples of how you've delivered excellent customer service or led teams to success in previous roles.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the General Manager role. Highlight your leadership experience and any relevant knowledge in property, hospitality, or leisure to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for Native Communities. Be genuine, and don’t forget to mention how you can contribute to our mission of creating sustainable communities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Native
✨Know Your Stuff
Before the interview, dive deep into Native Communities' mission and values. Understand their approach to creating sustainable communities and how they operate across various departments. This knowledge will help you demonstrate your alignment with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to lead diverse teams. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or improved customer service. Highlight your ability to inspire high performance and maintain a positive work environment.
✨Budget Savvy
Since managing the residential operating budget is key, be ready to discuss your experience with budgeting and financial management. Bring specific examples of how you've optimised budgets in previous roles and how you can apply those skills to ensure efficiency at Native Communities.
✨Engagement is Key
Community engagement is a big part of this role. Think about initiatives you've led or participated in that fostered community relationships. Be prepared to share your ideas on how to enhance tenant and community partnerships, as well as how you would drive engagement initiatives at Native.