Account Manager

About Us:
As campus media specialists, we propel brands and organisations right to the heart of student culture—reaching them when and where they’re most receptive to brand action and discovery. Our student advertising platform unifies the student advertising landscape, making it easy for advertisers like Hobbycraft, Lloyds Bank, and Contiki to connect with student consumers at scale while also generating additional commercial income for Students’ Unions.

Our roots lie within Students’ Unions, who are our partners. Whether through exclusive or non-exclusive agreements, our relationships with SUs provide brands with a single point of access to all 2.86 million students. We hold unique, real-time insight into how student communities function, ensuring that when brands use native to engage students, they do so from the most informed and effective perspective.

What you’ll be working on:
We are looking for two Account Managers to join our team. As an Account Manager, you will play a crucial role in managing regional, national, and enterprise client accounts while ensuring the seamless execution of high-impact campaigns. This role requires a deep understanding of client needs, strong collaboration with internal teams, and the ability to oversee multiple campaigns at once that exceed client expectations.

Your day-to-day activities will include:

1. Client Relationship Management
   • Build and maintain strong, long-lasting relationships with clients.
   • Act as the primary point of contact for client inquiries and escalations.
   • Understand clients’ business goals and align native solutions to meet their objectives.
2. Campaign and Project Management
   • Oversee end-to-end delivery of client campaigns and projects, ensuring all deadlines are met, budgets are maintained, and clients are satisfied.
   • Work closely with internal teams, including Sales, Data, and Delivery, to ensure seamless execution and delivery, being the driving force for your clients’ success.
   • Regularly update clients on project progress, performance, and key metrics.
3. Account Growth
   • Identify opportunities for renewal, upselling, and cross-selling native services, owning the sales opportunity.
   • Act as the main point of contact within native to pull together, write, and deliver tailored pitches and proposals.
4. Data and Insights
   • Utilise data to provide actionable insights and recommendations for client campaigns.
   • Work with the Data & Insights team to create mid-campaign and post-campaign reports.
   • Ensure clients receive regular updates on campaign performance and ROI.
5. Internal Collaboration
   • Serve as the link between all stakeholders, clients, and internal teams, ensuring smooth communication.
   • Provide feedback to improve processes and service delivery.
6. Industry Knowledge
   • Stay up-to-date with industry trends and developments to provide relevant recommendations to clients.
   • Represent native at industry events and conferences as needed.

You should apply if:

1. You have at least 2 years of experience in account management or client services in media, events, experiential marketing, or advertising – both digitally and on the ground during event delivery.
2. You have a strong understanding of the Gen Z marketing and advertising environment, preferably within the UK University space.
3. Ability to quickly grasp brand objectives and complex campaigns and align strategies to support and realise them.
4. Ideally, you’ve gone to a UK university and been immersed in the events and Students’ Union culture.
5. Self-motivated and results-driven, with excellent communication and interpersonal skills.
6. Strong organisational and time management abilities – with the ability to manage multiple conflicting priorities with ease; you’re never flustered and always pragmatic.
7. Analytical mindset with the ability to interpret data and provide actionable insights.
8. Experience working with Salesforce CRM software and project management tools is a plus.

What’s in it for you:

Basic Salary: £40k – £45k/year depending on experience + 20% OTE
Pension contributions of 5%
25 days off (excluding bank holidays)
Day off on your birthday
Share Options for all
Dog-friendly office
Health and Wellbeing budget
Wednesday free office lunches
Season Ticket Loan Scheme
Paid maternity, paternity, adoption, or shared parental leave

Equal Opportunity Statement

We are actively creating an equitable environment for everyone at native to thrive. Diversity and inclusion are a priority for us, and we are making sure we have lots of support for all of our people to grow at native. At native, we embrace diversity in all of its forms and foster an inclusive environment for all people to do the best work of their lives with us.

Important Notice: No Agencies
Please note that we do not have established agreements with recruitment agencies for this position. We encourage interested candidates to apply directly through our application process. Any unsolicited CVs or candidate profiles submitted by agencies will be treated as voluntary and will not incur any associated fees.

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