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- Tasks: Ensure smooth overnight operations and provide top-tier service to residents.
- Company: Join Native Communities, experts in creating thriving residential and commercial spaces.
- Benefits: Enjoy perks like a pension scheme, employee assistance, and discounts on stays.
- Why this job: Be part of a dynamic team that values diversity and fosters a welcoming environment.
- Qualifications: Experience in customer service, excellent communication skills, and IT proficiency required.
- Other info: Night shifts only; ideal for those who thrive in a vibrant community atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
Welcome to Native Communities. We are specialists in operating small to large-scale living, commercial and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients. This is an exciting opportunity to join our operational team at Ebb & Flow, Reading as a Night Community Host.
We are seeking a reliable, professional, and customer-oriented Night Receptionist to join our team and ensure smooth operations during the overnight hours, and someone who is dedicated to providing top-tier service and a secure environment for our residents. Each night will be unique, requiring an ability to prioritise, multi-task, think creatively, take initiative and ownership, and employ a diverse set of interpersonal and organisational skills.
Your primary focus will be making sure our residents feel safe and secure, and you will bring positive energy to each interaction, resolve issues quickly and effectively, and make everyone feel welcome and appreciated. It's about first impressions, so you'll take great pride in your presentation, and this will reflect in your front of house which you'll keep clean, smart and welcoming at all times.
If you're ready to be our next Native, you'll probably:
- Have proven experience in residential services, leasing, guest relations, hospitality, that demonstrates a customer service and experience background.
- Be able to work night shifts and have previous experience of this shift pattern.
- Be proficient in executing exceptional customer service within a customer facing role.
- Have excellent written and spoken English.
- Possess exceptional IT skills including MS Word, Excel & Outlook (training will be provided for our internal database system).
- Have excellent relationship building skills, both with entirely new and long term residents and team members.
- Be an efficient and organised individual with excellent communication skills and has a sensitive, professional and well-mannered nature.
- Be able to work exceptionally well within a team dynamic and contribute to an established open culture.
- Have the ability to follow company policies and procedures.
About Us: We are Native Communities, we specialise in operating £3bn of mixed use, residential and commercial communities. Our people are expert placemakers, highly skilled at creating one-of-a-kind destinations where people want to live, work and spend time. Our people are our superpower, our team is our greatest strength. Join Native, and you'll work alongside the best and the brightest in property, hospitality, technology and marketing in an environment where your talents are valued, nurtured and developed.
As well as being able to call yourself a Native, here are some of the other great benefits of working with us:
- Company Pension Scheme provided by NEST
- Cycle to Work Scheme
- 24/7 Employee Assistance Programme
- Westfield Health Cash Plan
- Life Assurance
- Referral Scheme
- Paid Volunteer Time
- 20% discount on Native Places stays!
Native is better, and our communities are better when people from all walks of life come together. At Native Communities, we want to be a great place to work where a diverse group of people from all backgrounds can turn up and thrive. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. We firmly believe that our future success lies in diversity of thought from all Natives and it's integral to our mission of creating sustainable communities with soul. We welcome applications from everyone interested in working for us. And, once you're a Native, your differences will make all the difference.
If you're as passionate as we are about people and beautiful buildings, we'd love to hear from you!
Nights Community Host employer: Native Residential
Contact Detail:
Native Residential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Community Host
✨Tip Number 1
Familiarise yourself with the specific needs of a Night Community Host role. Understand the unique challenges of working night shifts and how to maintain a welcoming environment during those hours. This knowledge will help you demonstrate your readiness for the position.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in previous roles. Being able to articulate these experiences will highlight your ability to resolve issues quickly and effectively, which is crucial for this job.
✨Tip Number 3
Network with current or former employees of Native Communities if possible. They can provide insights into the company culture and expectations, which can be invaluable during interviews and help you tailor your approach.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage multiple tasks simultaneously. The role requires prioritisation and initiative, so having concrete examples ready will demonstrate your capability to thrive in a dynamic environment.
We think you need these skills to ace Nights Community Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in residential services, guest relations, and hospitality. Use specific examples that demonstrate your customer service skills and ability to work night shifts.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for creating safe and welcoming environments. Mention your interpersonal skills and how you can contribute positively to the team and residents at Ebb & Flow.
Showcase Your Communication Skills: Since excellent written and spoken English is essential, ensure your application is free from errors. Use clear and concise language to convey your thoughts effectively.
Highlight IT Proficiency: Mention your proficiency in MS Word, Excel, and Outlook in your application. If you have experience with databases or similar systems, be sure to include that as well.
How to prepare for a job interview at Native Residential
✨Showcase Your Customer Service Skills
As a Night Community Host, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully resolved issues or enhanced the resident experience. This will demonstrate your commitment to making residents feel safe and valued.
✨Demonstrate Your Organisational Skills
The role requires multitasking and prioritising effectively during the night shifts. Be ready to discuss how you manage your time and tasks efficiently, especially in high-pressure situations. Highlight any relevant experiences that showcase your organisational abilities.
✨Emphasise Teamwork and Communication
Since you'll be working closely with other team members, it's important to show that you can collaborate well. Share examples of how you've built relationships with colleagues and contributed to a positive team dynamic in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to think on your feet. Prepare for hypothetical scenarios related to resident interactions or emergencies, and think about how you would handle them while maintaining a calm and professional demeanour.
