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- Tasks: Lead daily operations and manage the Community Team at The Blossoms, Croydon.
- Company: Join Native Communities, experts in creating thriving residential and commercial spaces.
- Benefits: Enjoy perks like a pension scheme, employee assistance, and discounts on stays.
- Why this job: Be part of a diverse team dedicated to outstanding customer service and community building.
- Qualifications: Experience in property, hospitality, or leisure management is essential.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
Welcome to Native Communities. We are specialists in operating small to large-scale living, commercial and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients.
This is an exciting opportunity to join our operational team at The Blossoms, Croydon as an Assistant Community Manager. As the Assistant Community Manager, you will lead from the front and manage the day-to-day operations of the site. You will have line manager responsibility for the Community Team and be responsible for building and maintaining the reputation and brand of the building in the local community, driving revenue, managing costs and achieving the highest possible approval rating for service and team engagement.
You will have a proven appreciation of what it takes to deliver outstanding customer service and demonstrable experience in managing, delegating and organising a team, ensuring the Community Team are highly motivated to deliver a responsive and outstanding customer service to our residents.
If you're ready to be our next Native, you'll probably:
- Have experience within BTR, property sector, hospitality or leisure industries at a manager level.
- Have a passion for customer service and ensuring excellence.
- Have a good understanding of the challenges and nuances of running a large building and estate.
- Have a good understanding of building operations and statutory obligations.
- Have a good understanding of health and safety regulations.
- Have a collaborative working style and strong leadership qualities to ensure that people follow your lead and buy into your vision.
- Have a bright, clear and calm communication style.
- Be organised with a methodical approach to tasks.
- Be able to work under pressure and meet tight deadlines.
- Ability to keep sensitive information highly confidential at all times.
About Us: We are Native Communities, we specialise in operating £3bn of mixed use, residential and commercial communities. Our people are expert placemakers, highly skilled at creating one-of-a-kind destinations where people want to live, work and spend time. Our people are our superpower, our team is our greatest strength. Join Native, and you'll work alongside the best and the brightest in property, hospitality, technology and marketing in an environment where your talents are valued, nurtured and developed.
As well as being able to call yourself a Native, here are some of the other great benefits of working with us:
- Company Pension Scheme provided by NEST
- Cycle to Work Scheme.
- 24/7 Employee Assistance Programme
- Westfield Health Cash Plan
- Life Assurance
- Referral Scheme
- Paid Volunteer Time
- 20% discount on Native Places stays!
Native is better, and our communities are better when people from all walks of life come together. At Native Communities, we want to be a great place to work where a diverse group of people from all backgrounds can turn up and thrive. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. We firmly believe that our future success lies in diversity of thought from all Natives and it's integral to our mission of creating sustainable communities with soul. We welcome applications from everyone interested in working for us. And, once you're a Native, your differences will make all the difference. If you're as passionate as we are about people and beautiful buildings, we'd love to hear from you!
Assistant Community Manager employer: Native Residential
Contact Detail:
Native Residential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Community Manager
✨Tip Number 1
Familiarise yourself with the local community and its needs. Understanding the demographics and preferences of the residents in Croydon will help you demonstrate your commitment to building a thriving community during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where your guidance led to improved customer service or team engagement.
✨Tip Number 3
Research Native Communities and their approach to property management. Being able to articulate how your values align with theirs, especially regarding sustainability and community engagement, will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your understanding of health and safety regulations relevant to property management. This knowledge is crucial for the role, and demonstrating your expertise will show that you're serious about maintaining a safe environment for residents.
We think you need these skills to ace Assistant Community Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Assistant Community Manager. Familiarise yourself with the key skills and experiences mentioned in the job description, such as customer service excellence and team management.
Tailor Your CV: Customise your CV to highlight relevant experience in property management, hospitality, or leisure industries. Emphasise your leadership qualities and any specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community building and customer service. Use specific examples from your past experiences to illustrate how you meet the requirements of the role and how you can contribute to Native Communities.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Native Residential
✨Showcase Your Customer Service Passion
As an Assistant Community Manager, your ability to deliver outstanding customer service is crucial. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles, highlighting your passion for creating positive experiences.
✨Demonstrate Leadership Skills
You'll be managing a team, so it's important to convey your leadership style during the interview. Discuss your experience in delegating tasks, motivating team members, and how you handle challenges within a team setting to ensure everyone is engaged and performing at their best.
✨Understand Building Operations
Familiarise yourself with the nuances of running a large building and estate. Be ready to discuss your knowledge of building operations, health and safety regulations, and any relevant statutory obligations. This will show that you are well-prepared for the responsibilities of the role.
✨Communicate Clearly and Calmly
Effective communication is key in this role. Practice articulating your thoughts clearly and calmly, especially under pressure. You might be asked situational questions, so think about how you would respond to various scenarios while maintaining a composed demeanour.
