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For Companies At a Glance
- Tasks: Deliver outstanding customer service and create a welcoming environment for residents.
- Company: Join Native Communities, specialists in thriving and sustainable developments.
- Benefits: Enjoy a pension scheme, health cash plan, and paid volunteer time.
- Why this job: Be part of a team that values your talents and fosters community spirit.
- Qualifications: Experience in customer service or hospitality and strong communication skills.
- Other info: Diverse workplace where your unique background is celebrated.
The predicted salary is between 30000 - 42000 £ per year.
Welcome to Native Communities. We are specialists in operating small to large-scale living, commercial and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients.
About the Role
We are looking for a Community Host to be an integral member of our community team, delivering outstanding customer service to our residents. As a Community Host, you will bring positive energy to every interaction, resolve issues quickly and effectively, and ensure every resident feels welcome and appreciated. It’s about first impressions — so you’ll take great pride in your presentation, maintaining a clean, smart, and welcoming front of house at all times.
What You’ll Be Doing
- Deliver a professional and welcoming experience as a Community Host.
- Provide outstanding customer service across all resident touchpoints.
- Handle resident queries, resolving issues promptly and effectively.
- Maintain a polished and welcoming front of house environment.
- Build strong relationships with residents and team members.
- Follow company policies and procedures with professionalism and integrity.
- Contribute to a positive and collaborative team culture.
About You
- Proven experience in residential services, leasing, guest relations, hospitality, sales, or marketing.
- Proficient in delivering exceptional customer service in a customer-facing role.
- Excellent written and spoken English.
- Strong IT skills, including MS Word, Excel, and Outlook (training provided).
- Efficient, organised, and an excellent communicator.
- Professional, well-mannered, and resident-focused.
- A positive team player with a proactive approach.
About Us
We are Native Communities, specialising in operating £3bn of mixed-use, residential, and commercial communities. Our people are expert placemakers, creating one-of-a-kind destinations where people want to live, work, and spend time. Our people are our superpower — our team is our greatest strength. Join Native, and you’ll work alongside the best in property, hospitality, technology, and marketing – in an environment where your talents are valued, nurtured, and developed.
Benefits of Being a Native
- Company Pension Scheme (NEST)
- Cycle to Work Scheme
- 24/7 Employee Assistance Programme
- Westfield Health Cash Plan
- Life Assurance
- Referral Scheme
- Paid Volunteer Time
- 20% discount on Native Places stays
Diversity & Inclusion
Native is better when people from all walks of life come together. At Native Communities, we aim to be a workplace where a diverse group of people from all backgrounds can thrive. We celebrate your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion, or belief. We believe our success lies in diversity of thought from all Natives, which is central to our mission of creating sustainable communities with soul. We welcome applications from everyone, and once you’re a Native, your differences will make all the difference.
How to Apply
If you’re as passionate as we are about people and beautiful buildings — apply today to become our next Community Host.
Community Host in Woking employer: Native Group
Contact Detail:
Native Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Host in Woking
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with residents and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Community Host and how you'd handle them. Being able to demonstrate your problem-solving abilities during the interview can really set you apart.
✨Tip Number 3
Dress to impress! As a Community Host, first impressions matter. Make sure you look polished and professional for your interview, reflecting the welcoming environment they strive to create.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Community Host in Woking
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our community values.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service or hospitality. We’re looking for someone who can deliver outstanding service, so share specific examples of how you've done this in the past!
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language, check your spelling and grammar, and ensure your presentation is polished — first impressions matter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Native Group
✨Know the Community Inside Out
Before your interview, take some time to research Native Communities and their approach to creating thriving environments. Familiarise yourself with their values and recent projects. This will not only show your genuine interest but also help you align your answers with their mission.
✨Showcase Your Customer Service Skills
As a Community Host, outstanding customer service is key. Prepare examples from your past experiences where you resolved issues or created positive interactions. Be ready to discuss how you handle difficult situations and ensure every resident feels valued.
✨Dress to Impress
First impressions matter! Make sure you present yourself in a clean, smart, and professional manner. This reflects your understanding of the role and the importance of maintaining a welcoming front of house environment.
✨Emphasise Teamwork and Collaboration
Native Communities values a positive team culture. Be prepared to discuss how you’ve worked effectively within a team in the past. Highlight your proactive approach and how you contribute to a collaborative environment, as this will resonate well with their ethos.