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- Tasks: Lead onsite operations and ensure excellence in customer service and facilities management.
- Company: Join Native Communities, specialists in creating thriving, sustainable developments.
- Benefits: Enjoy a pension scheme, health plans, discounts, and paid volunteer time.
- Why this job: Make a real impact by creating vibrant communities that people love.
- Qualifications: Experience in property or hospitality at a senior level with strong leadership skills.
- Other info: Diverse and inclusive workplace where your talents are valued and nurtured.
The predicted salary is between 36000 - 60000 £ per year.
Welcome to Native Communities. We are specialists in operating small to large-scale living, commercial and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients.
We are looking for a General Manager, a strong and vibrant leader to guide our onsite teams, ensuring excellence across all departments including Customer Service, Facilities Management, Health & Safety and Leasing.
As a General Manager, you will be responsible for managing the residential operating budget and ensuring our team delivers a world-class customer experience across all touchpoints. You will also oversee commercial tenants, events partnerships, and community engagement to ensure we deliver our mission of creating sustainable communities with soul.
What You’ll Be Doing:
- Lead onsite operations with excellence as a General Manager.
- Manage customer service, facilities, leasing, and health & safety standards.
- Take ownership of the residential operating budget and ensure efficiency.
- Build strong relationships with commercial tenants and community partners.
- Drive engagement initiatives and maintain the asset to the highest quality.
- Collaborate with the Regional Head of Operations to deliver business improvements.
About You:
- Experience within BTR, property, hospitality, or leisure at a senior manager level.
- Strong passion for customer service and ensuring excellence.
- Skilled at leading diverse operational teams and inspiring high performance.
- Knowledge of building operations, statutory obligations, and health & safety.
- Clear, calm, and confident communicator with strong leadership qualities.
- Highly organised, methodical, and able to deliver under pressure.
- Able to maintain confidentiality and discretion at all times.
About Us:
We are Native Communities, specialising in operating £3bn of mixed-use, residential, and commercial communities. Our people are expert placemakers, highly skilled at creating one-of-a-kind destinations where people want to live, work and spend time. Our people are our superpower — our team is our greatest strength. Join Native, and you’ll work alongside the best and brightest in property, hospitality, technology, and marketing – in an environment where your talents are valued, nurtured, and developed.
Benefits of Being a Native:
- Company Pension Scheme (NEST)
- Cycle to Work Scheme
- 24/7 Employee Assistance Programme
- Westfield Health Cash Plan
- Life Assurance
- Referral Scheme
- Paid Volunteer Time
- 20% discount on Native Places stays
Diversity & Inclusion:
Native is better, and our communities are better when people from all walks of life come together. At Native Communities, we want to be a great place to work where a diverse group of people from all backgrounds can thrive. We celebrate your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. We believe our success lies in diversity of thought from all Natives, which is central to our mission of creating sustainable communities with soul. We welcome applications from everyone, and once you’re a Native, your differences will make all the difference.
How to Apply:
If you’re as passionate as we are about people and beautiful buildings — apply today to become our next General Manager.
General Manager in Newcastle upon Tyne employer: Native Group
Contact Detail:
Native Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property and hospitality sectors. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with hiring managers or during interviews, share specific examples of how you've led teams to success. Highlight your experience in managing budgets and ensuring top-notch customer service – that’s what they want to hear!
✨Tip Number 3
Research the company culture! Before any interview, dive into Native Communities’ values and mission. Tailor your responses to show how your passion for creating sustainable communities aligns with their goals. It’ll make you stand out as a candidate who truly gets it.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Make sure to highlight your relevant experience and why you’re the perfect fit for the General Manager role. Let’s make this happen together!
We think you need these skills to ace General Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service and community building shine through. We want to see how you can bring that energy to the role of General Manager!
Tailor Your CV: Make sure your CV highlights your experience in property, hospitality, or leisure at a senior level. We’re looking for specific examples of how you've led teams and managed budgets effectively.
Be Clear and Confident: Your written application should reflect your communication skills. Use clear language and structure your thoughts well, as this will give us a taste of how you’ll communicate with our teams and partners.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Native Group
✨Know Your Stuff
Before the interview, dive deep into Native Communities' mission and values. Understand their approach to creating sustainable communities and be ready to discuss how your experience aligns with their goals. This shows genuine interest and preparation.
✨Showcase Leadership Skills
As a General Manager, you'll need to demonstrate strong leadership qualities. Prepare examples from your past where you've successfully led teams, managed budgets, or improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, community engagement initiatives, and how they measure success in customer service. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
✨Be Yourself
Authenticity goes a long way. Be clear, calm, and confident in your communication. Share your passion for creating thriving communities and how you can contribute to Native's mission. Remember, they want to see the real you!
