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For Companies At a Glance
- Tasks: Lead onsite operations and ensure excellence in customer service and facilities management.
- Company: Join Native Communities, specialists in creating thriving, sustainable developments.
- Benefits: Enjoy a pension scheme, health cash plan, and paid volunteer time.
- Why this job: Make a real impact by creating communities where people love to live and work.
- Qualifications: Senior management experience in property, hospitality, or leisure is essential.
- Other info: Diverse and inclusive workplace that values your unique contributions.
The predicted salary is between 50000 - 65000 £ per year.
Welcome to Native Communities. We are specialists in operating small to large-scale living, commercial and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients.
About the Role
We are looking for a General Manager, a strong and vibrant leader to guide our onsite teams, ensuring excellence across all departments including Customer Service, Facilities Management, Health & Safety and Leasing. As a General Manager, you will be responsible for managing the residential operating budget and ensuring our team delivers a world-class customer experience across all touchpoints. You will also oversee commercial tenants, events partnerships, and community engagement to ensure we deliver our mission of creating sustainable communities with soul.
What You’ll Be Doing
- Lead onsite operations with excellence as a General Manager.
- Manage customer service, facilities, leasing, and health & safety standards.
- Take ownership of the residential operating budget and ensure efficiency.
- Build strong relationships with commercial tenants and community partners.
- Drive engagement initiatives and maintain the asset to the highest quality.
- Collaborate with the Regional Head of Operations to deliver business improvements.
About You
- Experience within BTR, property, hospitality, or leisure at a senior manager level.
- Strong passion for customer service and ensuring excellence.
- Skilled at leading diverse operational teams and inspiring high performance.
- Knowledge of building operations, statutory obligations, and health & safety.
- Clear, calm, and confident communicator with strong leadership qualities.
- Highly organised, methodical, and able to deliver under pressure.
- Able to maintain confidentiality and discretion at all times.
About Us
We are Native Communities, specialising in operating £3bn of mixed-use, residential, and commercial communities. Our people are expert placemakers, highly skilled at creating one-of-a-kind destinations where people want to live, work and spend time. Our people are our superpower — our team is our greatest strength. Join Native, and you'll work alongside the best and brightest in property, hospitality, technology, and marketing – in an environment where your talents are valued, nurtured, and developed.
Benefits of Being a Native
As a General Manager, you’ll enjoy:
- Company Pension Scheme (NEST)
- Cycle to Work Scheme
- 24/7 Employee Assistance Programme
- Westfield Health Cash Plan
- Life Assurance
- Referral Scheme
- Paid Volunteer Time
- 20% discount on Native Places stays
Diversity & Inclusion
Native is better, and our communities are better when people from all walks of life come together. At Native Communities, we want to be a great place to work where a diverse group of people from all backgrounds can thrive. We celebrate your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. We believe our success lies in diversity of thought from all Natives, which is central to our mission of creating sustainable communities with soul. We welcome applications from everyone, and once you’re a Native, your differences will make all the difference.
How to Apply
If you’re as passionate as we are about people and beautiful buildings — apply today to become our next General Manager.
General Manager in London employer: Native Group
Contact Detail:
Native Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and hospitality sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with hiring managers, share specific examples of how you've led teams to success. Highlight your experience in managing budgets and ensuring top-notch customer service.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you admire, like Native Communities, and express your interest in working with them. A little initiative can go a long way!
✨Tip Number 4
Keep it real during interviews! Be yourself and let your passion for creating sustainable communities shine through. Remember, they want to see the real you and how you can contribute to their mission.
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service and community building shine through. We want to see how you can bring that energy to the role of General Manager!
Tailor Your CV: Make sure your CV highlights your experience in property, hospitality, or leisure at a senior level. We’re looking for specific examples of how you've led teams and managed budgets effectively.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that communicate your skills and experiences without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Native Communities.
How to prepare for a job interview at Native Group
✨Know Your Community
Before the interview, dive deep into Native Communities' projects and values. Understand their approach to creating sustainable communities and think about how your experience aligns with their mission. This will show your genuine interest and help you connect your background to their goals.
✨Showcase Leadership Skills
As a General Manager, you'll need to demonstrate strong leadership qualities. Prepare examples from your past where you've successfully led diverse teams or managed complex operations. Highlight your ability to inspire high performance and maintain calm under pressure.
✨Budget Management Insights
Since managing the residential operating budget is key, be ready to discuss your experience with budget management. Bring specific examples of how you've improved efficiency or maximised returns in previous roles. This will illustrate your financial acumen and strategic thinking.
✨Engagement and Relationship Building
Think about your strategies for building relationships with tenants and community partners. Prepare to share examples of successful engagement initiatives you've led. This will demonstrate your commitment to customer service and community involvement, which are crucial for this role.