At a Glance
- Tasks: Deliver outstanding customer service and create a welcoming environment for residents.
- Company: Join Greystar, a leading global real estate platform with a focus on community.
- Benefits: Enjoy a pension scheme, health plans, and paid volunteer time.
- Other info: Join a positive team culture and grow your career in a dynamic environment.
- Why this job: Be the friendly face of our community and make a real difference in residents' lives.
- Qualifications: Experience in customer service or hospitality, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
- Community Host
- About Greystar
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing.
Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia‑Pacific region.
Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally.
Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management.
Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real estate business.
To learn more, visit
Greystar recently acquired Native Communities, specialists in operating small to large‑scale living, commercial and mixed‑use developments in the UK.
Native have built a solid reputation for creating thriving and sustainable communities that consistently outperform, delivering enhanced returns for clients.
About the Role
We are looking for a Community Host to be an integral member of our community team, delivering outstanding customer service to our residents.
As a Community Host, you will bring positive energy to every interaction, resolve issues quickly and effectively, and ensure every resident feels welcome and appreciated.
It’s about first impressions — so you’ll take great pride in your presentation, maintaining a clean, smart, and welcoming front of house at all times.
- What You’ll Be Doing
- Deliver a professional and welcoming experience as a Community Host.
- Provide outstanding customer service across all resident touchpoints.
- Handle resident queries, resolving issues promptly and effectively.
- Maintain a polished and welcoming front of house environment.
- Build strong relationships with residents and team members.
- Follow company policies and procedures with professionalism and integrity.
- Contribute to a positive and collaborative team culture.
About You
- Proven experience in residential services, leasing, guest relations, hospitality, sales, or marketing.
- Proficient in delivering exceptional customer service in a customer‑facing role.
- Excellent written and spoken English.
- Strong IT skills, including MS Word, Excel, and Outlook (training provided).
- Efficient, organised, and an excellent communicator.
- Professional, well‑mannered, and resident‑focused.
- A positive team player with a proactive approach.
Benefits
- Company Pension Scheme
- Cycle to Work Scheme
- 24/7 Employee Assistance Programme
- Westfield Health Cash Plan
- Life Assurance
- Referral Scheme
- Paid Volunteer Time
How to Apply
If you’re as passionate as we are about people and beautiful buildings — apply today to become our next Community Host.
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StudySmarter Expert Advice🤫
We think this is how you could land Community Host in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Native Group.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Native Group? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Native Group's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Community Host in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Community Host role at Native Group, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Native Group
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Native Group operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Native Group. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Native Group.
