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- Tasks: Manage building operations, maintenance tasks, and lead the maintenance team.
- Company: Join Native Communities, experts in creating thriving residential and commercial spaces.
- Benefits: Enjoy perks like a pension scheme, employee assistance, and discounts on stays.
- Why this job: Be part of a diverse team that values your contributions and fosters growth.
- Qualifications: Experience in customer service, excellent communication skills, and IT proficiency required.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Welcome to Native Communities. We are specialists in operating small to large-scale living, commercial and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients. This is an exciting opportunity to join our operational management team at The Junction, Leeds as a Facilities Manager.
The Facilities Manager is a pivotal role in ensuring that the building operates successfully, and it has a considerable impact on the resident journey. The FM oversees and performs technical and mechanical work that ensures the building, apartments, grounds, amenities, and common areas meet standards of appearance, safety, and overall functionality by managing maintenance-related tasks.
Primary responsibilities include:
- Maintenance of the site including overall inspections, repairs, and general maintenance of the apartments and the interior/exterior of the building.
- Leading and managing the maintenance team by delegating, supervising, and directing the work of the department.
- Ensuring that Native meets its statutory obligations when operating the building.
- Overseeing all resident reported maintenance and ensuring that PPMs are carried out in line with the building’s requirements and that any required remedial works are instigated.
If you’re ready to be our next Native, you’ll probably:
- Have proven experience in residential services, leasing, guest relations, hospitality, sales, or marketing that demonstrates a customer service and experience background.
- Be proficient in executing exceptional customer service within a customer-facing role.
- Have excellent written and spoken English.
- Possess exceptional IT skills including MS Word, Excel & Outlook (training will be provided for our internal database system).
- Have excellent relationship building skills, both with entirely new and long-term residents and team members.
- Be an efficient and organised individual with excellent communication skills and has a sensitive, professional and well-mannered nature.
- Be able to work exceptionally well within a team dynamic and contribute to an established open culture.
- Have the ability to follow company policies and procedures.
About Us: We are Native Communities, we specialise in operating £3bn of mixed use, residential and commercial communities. Our people are expert placemakers, highly skilled at creating one-of-a-kind destinations where people want to live, work and spend time. Our people are our superpower, our team is our greatest strength.
Join Native, and you'll work alongside the best and the brightest in property, hospitality, technology and marketing – in an environment where your talents are valued, nurtured and developed. As well as being able to call yourself a ‘Native’, here are some of the other great benefits of working with us:
- Company Pension Scheme provided by NEST
- Cycle to Work Scheme
- 24/7 Employee Assistance Programme
- Westfield Health Cash Plan
- Life Assurance
- Referral Scheme
- Paid Volunteer Time
- 20% discount on Native Places stays!
Native is better, and our communities are better when people from all walks of life come together. At Native Communities, we want to be a great place to work where a diverse group of people from all backgrounds can turn up and thrive. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. We firmly believe that our future success lies in diversity of thought from all Natives and it's integral to our mission of creating sustainable communities with soul. We welcome applications from everyone interested in working for us. And, once you’re a Native, your differences will make all the difference. If you’re as passionate as we are about people and beautiful buildings, we’d love to hear from you!
Facilities Manager - The Junction employer: Native Group
Contact Detail:
Native Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager - The Junction
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Facilities Manager at Native Communities. Understanding the nuances of overseeing maintenance tasks and managing a team will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of Native Communities to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach when applying.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully managed resident relations in previous roles. Highlighting your ability to build relationships will resonate well with the values of Native Communities.
✨Tip Number 4
Research the latest trends in facilities management and sustainability practices. Being knowledgeable about these topics will not only impress your interviewers but also align with Native's mission of creating thriving communities.
We think you need these skills to ace Facilities Manager - The Junction
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management, customer service, and team leadership. Use specific examples that demonstrate your ability to manage maintenance tasks and oversee a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for creating thriving communities. Mention your understanding of the role's responsibilities and how your skills align with Native Communities' mission and values.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is well-written and free of errors. Use clear and concise language to convey your ideas and experiences.
Highlight IT Proficiency: Mention your proficiency in MS Word, Excel, and Outlook in your application. If you have experience with any property management software, be sure to include that as well, as it will strengthen your application.
How to prepare for a job interview at Native Group
✨Showcase Your Customer Service Skills
As a Facilities Manager, your role will heavily involve interacting with residents and ensuring their satisfaction. Be prepared to share specific examples of how you've provided exceptional customer service in previous roles, highlighting your ability to resolve issues and build relationships.
✨Demonstrate Technical Knowledge
Since the position requires overseeing maintenance and technical work, brush up on your knowledge of building systems and maintenance practices. Be ready to discuss any relevant experience you have in managing repairs and inspections, as well as your understanding of statutory obligations.
✨Emphasise Team Leadership Experience
You'll be leading a maintenance team, so it's crucial to convey your leadership skills. Prepare to discuss your experience in delegating tasks, supervising staff, and fostering a collaborative team environment. Share examples of how you've motivated your team to achieve goals.
✨Align with Company Values
Native Communities values diversity and inclusivity, so make sure to express your alignment with these principles. Discuss how you can contribute to creating a welcoming environment for all residents and team members, and share any experiences that demonstrate your commitment to inclusivity.