At a Glance
- Tasks: Deliver outstanding customer service and create a welcoming environment for residents.
- Company: Join Greystar, a leading global real estate platform with a focus on community.
- Benefits: Enjoy a pension scheme, health plans, and paid volunteer time.
- Other info: Join a positive team culture with opportunities for personal growth.
- Why this job: Be the friendly face of our community and make a real difference in residents' lives.
- Qualifications: Experience in customer service or hospitality and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
- Community Host
- About Greystar
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing.
Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region.
Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally.
Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management.
Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.
To learn more, visit
Greystar recently acquired Native Communities, specialists in operating small to large-scale living, commercial and mixed-use developments in the UK.
Native has built a solid reputation for creating thriving and sustainable communities that consistently outperform, delivering enhanced returns for clients.
About the Role
Community Host
We are looking for a Community Host to be an integral member of our community team, delivering outstanding customer service to our residents.
As a Community Host, you will bring positive energy to every interaction, resolve issues quickly and effectively, and ensure every resident feels welcome and appreciated.
It’s about first impressions — so you’ll take great pride in your presentation, maintaining a clean, smart, and welcoming front of house at all times.
- What You’ll Be Doing
- Deliver a professional and welcoming experience as a Community Host.
- Provide outstanding customer service across all resident touchpoints.
- Handle resident queries, resolving issues promptly and effectively.
- Maintain a polished and welcoming front of house environment.
- Build strong relationships with residents and team members.
- Follow company policies and procedures with professionalism and integrity.
- Contribute to a positive and collaborative team culture.
About You
- Proven experience in residential services, leasing, guest relations, hospitality, sales, or marketing.
- Proficient in delivering exceptional customer service in a customer-facing role.
- Excellent written and spoken English.
- Strong IT skills, including MS Word, Excel, and Outlook (training provided).
- Efficient, organised, and an excellent communicator.
- Professional, well-mannered, and resident-focused.
- A positive team player with a proactive approach.
Benefits
- Company Pension Scheme
- Cycle to Work Scheme
- 24/7 Employee Assistance Programme
- Westfield Health Cash Plan
- Life Assurance
- Referral Scheme
- Paid Volunteer Time
How to Apply
If you’re as passionate as we are about people and beautiful buildings — apply today to become our next Community Host.
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Customer Service Associate employer: Native Group
Greystar is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture where collaboration and service excellence are at the forefront. Located in a dynamic urban development, team members benefit from ongoing professional development opportunities and a supportive environment that encourages innovation and community engagement. Join us to make a meaningful impact on resident experiences while enjoying a fulfilling career in property management.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Native Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Native Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Native Group:Your cover letter is your chance to shine! Tell us why you want to work at Native Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Native Group!
How to prepare for a job interview at Native Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
