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- Tasks: Lead a maintenance team to ensure our buildings are safe and well-maintained.
- Company: Join Native Communities, experts in creating thriving living and commercial spaces.
- Benefits: Enjoy a pension scheme, health plans, discounts, and paid volunteer time.
- Why this job: Make a real impact on residents' lives while developing your career in facilities management.
- Qualifications: Experience in facilities management and strong customer service skills required.
- Other info: Diverse and inclusive workplace where your unique contributions are valued.
The predicted salary is between 36000 - 60000 £ per year.
Welcome to Native Communities. We are specialists in operating small to large-scale living, commercial and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients.
About the Role
This is an exciting opportunity to join our operational management team as a Facilities Manager. The Facilities Manager is a pivotal role in ensuring that our buildings operate successfully, with a direct impact on the resident journey. You will oversee technical and mechanical work, ensuring that apartments, grounds, amenities, and communal areas meet high standards of safety, appearance, and overall functionality.
As a Facilities Manager, you will lead and manage the maintenance team, delegating and supervising their work, ensuring that all statutory obligations are met, and that preventative maintenance and remedial works are completed in line with requirements.
What You’ll Be Doing
- Lead the maintenance team as a Facilities Manager, delegating and supervising daily operations.
- Oversee inspections, repairs, and general upkeep of apartments and communal areas.
- Ensure statutory obligations and compliance requirements are met.
- Manage planned preventative maintenance (PPMs) and remedial works.
- Oversee all resident-reported maintenance, ensuring timely and high-quality resolution.
- Maintain accurate records and documentation of maintenance activity.
- Deliver exceptional customer service to residents and create a safe, well-maintained environment.
About You
- Proven experience in a facilities or maintenance management role.
- Strong customer service skills in a resident-facing environment.
- Excellent written and spoken English.
- Strong IT skills including MS Word, Excel, and Outlook (training provided).
- Excellent relationship-building skills with both residents and team members.
- Organised, efficient, and an excellent communicator.
- Professional, approachable, and able to lead with integrity.
- A proactive and collaborative team player.
About Us
We are Native Communities, specialising in operating £3bn of mixed-use, residential, and commercial communities. Our people are expert placemakers, highly skilled at creating one-of-a-kind destinations where people want to live, work and spend time. Our people are our superpower — our team is our greatest strength. Join Native, and you'll work alongside the best and brightest in property, hospitality, technology, and marketing – in an environment where your talents are valued, nurtured, and developed.
Benefits of Being a Native
As a Facilities Manager, you’ll enjoy:
- Company Pension Scheme (NEST)
- Cycle to Work Scheme
- 24/7 Employee Assistance Programme
- Westfield Health Cash Plan
- Life Assurance
- Referral Scheme
- Paid Volunteer Time
- 20% discount on Native Places stays
Diversity & Inclusion
Native is better, and our communities are better when people from all walks of life come together. At Native Communities, we want to be a great place to work where a diverse group of people from all backgrounds can thrive. We celebrate your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. We believe our success lies in diversity of thought from all Natives, which is central to our mission of creating sustainable communities with soul. We welcome applications from everyone, and once you’re a Native, your differences will make all the difference.
How to Apply
If you’re as passionate as we are about people and beautiful buildings — apply today to become our next Facilities Manager.
Facilities Manager in Croydon employer: Native Group
Contact Detail:
Native Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. Attend industry events or join online forums where you can meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Showcase your skills! When you get the chance to chat with hiring managers, highlight your experience in managing maintenance teams and delivering exceptional customer service. Use specific examples to demonstrate how you've made a positive impact in previous roles.
✨Tip Number 3
Be proactive! If you see a job posting that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm for the role. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for interviews by researching Native Communities and understanding our values. Be ready to discuss how your approach to facilities management aligns with our mission of creating thriving communities. This will help you stand out as a candidate who truly gets us!
We think you need these skills to ace Facilities Manager in Croydon
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for facilities management shine through. We want to see that you genuinely care about creating thriving communities and delivering exceptional service to residents.
Tailor Your CV: Make sure your CV highlights relevant experience in facilities or maintenance management. Use keywords from the job description to show us you understand what we're looking for and how you fit the bill.
Be Clear and Concise: Keep your written application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences, so avoid fluff and focus on what matters.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as a Facilities Manager.
How to prepare for a job interview at Native Group
✨Know Your Stuff
Make sure you brush up on your facilities management knowledge. Understand the key responsibilities of the role, such as overseeing maintenance teams and ensuring compliance with safety standards. Familiarise yourself with common issues in residential and commercial properties so you can speak confidently about how you'd handle them.
✨Showcase Your Customer Service Skills
Since this role involves a lot of resident interaction, be prepared to discuss your customer service experience. Think of specific examples where you've gone above and beyond to resolve issues or improve resident satisfaction. This will show that you understand the importance of creating a positive living environment.
✨Demonstrate Leadership Qualities
As a Facilities Manager, you'll be leading a team, so it's crucial to highlight your leadership skills. Prepare to share examples of how you've successfully managed teams in the past, delegated tasks effectively, and maintained high standards of work. This will help the interviewers see you as a strong candidate for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, the challenges the facilities team currently faces, or how success is measured in this role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
