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- Tasks: Be the friendly face of our community, delivering top-notch customer service daily.
- Company: Join Native Communities, experts in creating vibrant living and commercial spaces.
- Benefits: Enjoy perks like a pension scheme, employee assistance, and discounts on stays.
- Why this job: Make a real impact in a diverse team while enhancing community experiences.
- Qualifications: Experience in customer service or hospitality is essential; strong communication skills are a must.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Welcome to Native Communities. We are specialists in operating small to large-scale living, commercial and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients.
This is an exciting opportunity to join our operational team at The Junction, Leeds as a Community Host.
We are looking for a new team member, who can be an integral member of our community team, to support delivering an outstanding customer service to our residents. Each day will be unique, requiring an ability to prioritise, multi-task, think creatively, take initiative and ownership, and employ a diverse set of interpersonal and organisational skills. You will bring positive energy to each conversation, resolves issues quickly and effectively, and make everyone feel welcome and appreciated. It’s about first impressions, so you’ll take great pride in your presentation, and this will reflect in your front of house which you’ll keep clean, smart and welcoming at all times.
If you’re ready to be our next Native, you’ll probably
- Have proven experience in residential services, leasing, guest relations, hospitality, sales, or marketing that demonstrates a customer service and experience background.
- Be proficiency in executing exceptional customer service within a customer facing role.
- Have excellent written and spoken English.
- Possess exceptional IT skills including MS Word, Excel & Outlook (training will be provided for our internal database system)
- Have excellent relationship building skills, both with entirely new and long term residents and team members.
- Be an efficient and organised individual with excellent communication skills and has a sensitive, professional and well-mannered nature.
- Be able to work exceptionally well within a team dynamic and contributes to an established open culture.
- Have the ability to follow company policies and procedures
About Us
We are Native Communities, we specialise in operating £3bn of mixed use, residential and commercial communities. Our people are expert placemakers, highly skilled at creating one-of-a-kind destinations where people want to live, work and spend time.
Our people are our superpower, our team is our greatest strength. Join Native, and you\’ll work alongside the best and the brightest in property, hospitality, technology and marketing – in an environment where your talents are valued, nurtured and developed.
As well as being able to call yourself a ‘Native’ here’s some of the other great benefits of working with us;
- Company Pension Scheme provided by NEST
- Cycle to Work Scheme.
- 24/7 Employee Assistance Programme
- Westfield Health Cash Plan
- Life Assurance
- Referral Scheme
- Paid Volunteer Time
- 20% discount on Native Places stays!
Native is better, and our communities are better when people from all walks of life come together. At Native Communities, we want to be a great place to work where a diverse group of people from all backgrounds can turn up and thrive. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. We firmly believe that our future success lies in diversity of thought from all Natives and its integral to our mission of creating sustainable communities with soul. We welcome applications from everyone interested in working for us. And, once you’re a Native, your differences will make all the difference.
If you’re as passionate as we are about people and beautiful buildings, we\’d love to hearfrom you!
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Community Host employer: Native Group
Contact Detail:
Native Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Host
✨Tip Number 1
Familiarise yourself with the community and its residents before your interview. Understanding the unique aspects of The Junction in Leeds will help you demonstrate your genuine interest in the role and how you can contribute to creating a welcoming environment.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your ability to think creatively and take initiative, which are key traits for a Community Host.
✨Tip Number 3
Research Native Communities' values and mission. Being able to articulate how your personal values align with theirs during your conversation will make a strong impression and show that you're a good cultural fit.
✨Tip Number 4
Prepare to discuss your experience in customer service roles, particularly in residential or hospitality settings. Highlighting specific achievements or challenges you've faced will demonstrate your capability and readiness for the Community Host position.
We think you need these skills to ace Community Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, hospitality, or community engagement. Use specific examples that demonstrate your ability to create positive experiences for residents.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for community building and customer service. Mention why you want to work with Native Communities and how your skills align with their mission.
Showcase Your Communication Skills: Since excellent written and spoken English is crucial, ensure your application is free from errors. Use clear and concise language to convey your enthusiasm and professionalism.
Highlight Teamwork Experience: Emphasise any previous roles where you worked as part of a team. Provide examples of how you contributed to a positive team dynamic and supported your colleagues in achieving common goals.
How to prepare for a job interview at Native Group
✨Showcase Your Customer Service Skills
Since the role of Community Host revolves around delivering outstanding customer service, be prepared to share specific examples from your past experiences. Highlight situations where you resolved issues effectively or went above and beyond for a resident or guest.
✨Demonstrate Your Organisational Skills
The job requires multitasking and prioritising various tasks daily. During the interview, discuss how you manage your time and organise your workload. You could mention tools or methods you use to stay efficient and organised.
✨Emphasise Teamwork and Relationship Building
As a Community Host, you'll need to work well within a team and build relationships with residents. Share examples of how you've successfully collaborated with others in previous roles and how you approach building rapport with new people.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and interpersonal skills. Prepare for scenarios where you might need to handle difficult situations or conflicts. Think about how you would approach these challenges while maintaining a positive atmosphere.