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For Companies At a Glance
- Tasks: Be the friendly face of our community, delivering top-notch customer service daily.
- Company: Join Native Communities, experts in creating vibrant, sustainable living and commercial spaces.
- Benefits: Enjoy perks like a pension scheme, health plans, paid volunteer time, and discounts on stays.
- Why this job: Make a real impact in a diverse team while enhancing community experiences.
- Qualifications: Experience in customer service, excellent communication skills, and a positive attitude are essential.
- Other info: We celebrate diversity and welcome applicants from all backgrounds to join our inclusive culture.
The predicted salary is between 24000 - 36000 £ per year.
Welcome to Native Communities. We are specialists in operating small to large-scale living, commercial and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients.
This is an exciting opportunity to join our operational team at The Blossoms, Croydon as a Community Host.
We are looking for a new team member, who can be an integral member of our community team, to support delivering an outstanding customer service to our residents. Each day will be unique, requiring an ability to prioritise, multi-task, think creatively, take initiative and ownership, and employ a diverse set of interpersonal and organisational skills. You will bring positive energy to each conversation, resolves issues quickly and effectively, and make everyone feel welcome and appreciated. It’s about first impressions, so you’ll take great pride in your presentation, and this will reflect in your front of house which you’ll keep clean, smart and welcoming at all times.
If you’re ready to be our next Native, you’ll probably
- Have proven experience in residential services, leasing, guest relations, hospitality, sales, or marketing that demonstrates a customer service and experience background.
- Be proficiency in executing exceptional customer service within a customer facing role.
- Have excellent written and spoken English.
- Possess exceptional IT skills including MS Word, Excel & Outlook (training will be provided for our internal database system)
- Have excellent relationship building skills, both with entirely new and long term residents and team members.
- Be an efficient and organised individual with excellent communication skills and has a sensitive, professional and well-mannered nature.
- Be able to work exceptionally well within a team dynamic and contributes to an established open culture.
- Have the ability to follow company policies and procedures
About Us
We are Native Communities, we specialise in operating £3bn of mixed use, residential and commercial communities. Our people are expert placemakers, highly skilled at creating one-of-a-kind destinations where people want to live, work and spend time.
Our people are our superpower, our team is our greatest strength. Join Native, and you\’ll work alongside the best and the brightest in property, hospitality, technology and marketing – in an environment where your talents are valued, nurtured and developed.
As well as being able to call yourself a ‘Native’ here’s some of the other great benefits of working with us;
- Company Pension Scheme provided by NEST
- Cycle to Work Scheme.
- 24/7 Employee Assistance Programme
- Westfield Health Cash Plan
- Life Assurance
- Referral Scheme
- Paid Volunteer Time
- 20% discount on Native Places stays!
Native is better, and our communities are better when people from all walks of life come together. At Native Communities, we want to be a great place to work where a diverse group of people from all backgrounds can turn up and thrive. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. We firmly believe that our future success lies in diversity of thought from all Natives and its integral to our mission of creating sustainable communities with soul. We welcome applications from everyone interested in working for us. And, once you’re a Native, your differences will make all the difference.
If you’re as passionate as we are about people and beautiful buildings, we\’d love to hearfrom you!
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Community Host employer: Native Group
Contact Detail:
Native Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Host
✨Tip Number 1
Familiarise yourself with the values and mission of Native Communities. Understanding their commitment to creating thriving and sustainable communities will help you align your conversation during the interview, showcasing your passion for their work.
✨Tip Number 2
Prepare examples from your previous experience that demonstrate your customer service skills. Think about specific situations where you resolved issues or created a welcoming environment, as these stories will resonate well with the hiring team.
✨Tip Number 3
Showcase your interpersonal skills by engaging with current employees or residents if possible. This can give you insights into the community culture and help you build rapport, which is crucial for a Community Host role.
✨Tip Number 4
Demonstrate your organisational skills by discussing how you manage multiple tasks effectively. Be ready to share strategies you use to prioritise responsibilities, as this is key in a dynamic role like Community Host.
We think you need these skills to ace Community Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, hospitality, or community engagement. Use specific examples that demonstrate your ability to create positive experiences for residents.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for community building and customer service. Mention why you want to work with Native Communities and how your skills align with their mission.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is well-written and free of errors. Use clear and concise language to convey your thoughts effectively.
Demonstrate Team Spirit: In your application, highlight experiences where you successfully worked as part of a team. This could include examples from previous jobs, volunteer work, or group projects that showcase your collaborative nature.
How to prepare for a job interview at Native Group
✨Showcase Your Customer Service Skills
As a Community Host, your ability to deliver exceptional customer service is crucial. Prepare examples from your past experiences where you successfully resolved issues or enhanced the customer experience. This will demonstrate your capability to handle the diverse needs of residents.
✨Emphasise Teamwork and Communication
Highlight your experience working in teams and how you contribute to a positive team dynamic. Be ready to discuss how you build relationships with both new and long-term residents, as well as your colleagues, to create a welcoming environment.
✨Demonstrate Organisational Skills
The role requires multitasking and prioritising effectively. Share specific instances where you managed multiple responsibilities successfully. This will show that you can handle the unique challenges that come with being a Community Host.
✨Prepare for Cultural Fit Questions
Native Communities values diversity and inclusion. Be prepared to discuss how your background and experiences align with their mission. Show your enthusiasm for creating sustainable communities and how you can contribute to their open culture.
