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For Companies At a Glance
- Tasks: Be the friendly face of our community, delivering top-notch customer service daily.
- Company: Join Native Communities, experts in creating vibrant living and commercial spaces.
- Benefits: Enjoy perks like a pension scheme, health cash plan, and discounts on stays.
- Why this job: Make a real impact in a diverse team while enhancing community experiences.
- Qualifications: Experience in customer service, excellent communication skills, and IT proficiency required.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Community Host
Welcome to Native Communities
We are specialists in operating small to large-scale living, commercial and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients.
About the Role
We are looking for a Community Host to be an integral member of our community team, delivering outstanding customer service to our residents.
As a Community Host, you will bring positive energy to every interaction, resolve issues quickly and effectively, and ensure every resident feels welcome and appreciated. It’s about first impressions — so you’ll take great pride in your presentation, maintaining a clean, smart, and welcoming front of house at all times.
What You’ll Be Doing
- Deliver a professional and welcoming experience as a Community Host.
- Provide outstanding customer service across all resident touchpoints.
- Handle resident queries, resolving issues promptly and effectively.
- Maintain a polished and welcoming front of house environment.
- Build strong relationships with residents and team members.
- Follow company policies and procedures with professionalism and integrity.
- Contribute to a positive and collaborative team culture.
About You
- Proven experience in residential services, leasing, guest relations, hospitality, sales, or marketing.
- Proficient in delivering exceptional customer service in a customer-facing role.
- Excellent written and spoken English.
- Strong IT skills, including MS Word, Excel, and Outlook (training provided).
- Efficient, organised, and an excellent communicator.
- Professional, well-mannered, and resident-focused.
- A positive team player with a proactive approach.
About Us
We are Native Communities, specialising in operating £3bn of mixed-use, residential, and commercial communities. Our people are expert placemakers, creating one-of-a-kind destinations where people want to live, work, and spend time.
Our people are our superpower — our team is our greatest strength. Join Native, and you\’ll work alongside the best in property, hospitality, technology, and marketing — in an environment where your talents are valued, nurtured, and developed.
Benefits of Being a Native
As a Community Host, you’ll enjoy:
- Company Pension Scheme (NEST)
- Cycle to Work Scheme
- 24/7 Employee Assistance Programme
- Westfield Health Cash Plan
- Life Assurance
- Referral Scheme
- Paid Volunteer Time
- 20% discount on Native Places stays
Diversity & Inclusion
Native is better when people from all walks of life come together. At Native Communities, we aim to be a workplace where a diverse group of people from all backgrounds can thrive. We celebrate your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion, or belief.
We believe our success lies in diversity of thought from all Natives, which is central to our mission of creating sustainable communities with soul. We welcome applications from everyone, and once you’re a Native, your differences will make all the difference.
How to Apply
If you’re as passionate as we are about people and beautiful buildings — apply today to become our next Community Host.
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Community Host employer: Native Group
Contact Detail:
Native Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Host
✨Tip Number 1
Familiarise yourself with the community and its residents. Understanding the unique aspects of New Fountainbridge will help you connect better with potential residents and demonstrate your commitment to creating a welcoming environment.
✨Tip Number 2
Showcase your customer service skills in real-life scenarios. Think of examples from your past experiences where you resolved issues or enhanced customer satisfaction, as these stories can be powerful during discussions.
✨Tip Number 3
Network with current employees or others in the industry. Engaging with people who work at Native Communities can provide insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 4
Prepare to discuss how you embody the values of inclusivity and diversity. Since Native Communities values a diverse workforce, think about how your background and experiences can contribute to a thriving community.
We think you need these skills to ace Community Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, hospitality, or community engagement. Use specific examples that demonstrate your ability to create positive experiences for residents.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for community building and customer service. Mention why you want to work with Native Communities and how your skills align with their mission of creating thriving environments.
Showcase Your Communication Skills: Since excellent written and spoken English is essential, ensure your application is free from errors. Use clear and concise language to convey your enthusiasm and professionalism.
Highlight Teamwork Experience: Emphasise any previous roles where you worked as part of a team. Provide examples of how you contributed to a positive team dynamic and supported colleagues in achieving common goals.
How to prepare for a job interview at Native Group
✨Showcase Your Customer Service Skills
As a Community Host, your ability to deliver exceptional customer service is crucial. Prepare examples from your past experiences where you successfully resolved issues or enhanced the customer experience. This will demonstrate your capability to handle the diverse needs of residents.
✨Emphasise Teamwork and Communication
Highlight your experience working in teams and how you contribute to a positive team dynamic. Be ready to discuss how you build relationships with both new and long-term residents, as well as your colleagues, to create a welcoming environment.
✨Demonstrate Organisational Skills
The role requires multitasking and prioritising effectively. Share specific instances where you managed multiple responsibilities successfully, showcasing your organisational skills and ability to think creatively under pressure.
✨Prepare for Cultural Fit Questions
Native Communities values diversity and inclusion. Be prepared to discuss how your background and experiences align with their mission. Show enthusiasm for creating sustainable communities and how you can contribute to their open culture.
