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- Tasks: Lead daily operations and manage the Community Team at Crown Works, Birmingham.
- Company: Join Native Communities, experts in creating thriving residential and commercial spaces.
- Benefits: Enjoy perks like a pension scheme, health cash plan, and discounts on stays.
- Why this job: Be part of a diverse team dedicated to outstanding customer service and community building.
- Qualifications: Experience in property, hospitality, or leisure management is essential.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Welcome to Native Communities. We are specialists in operating small to large-scale living, commercial and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients.
This is an exciting opportunity to join our operational team at Crown Works, Birmingham as an Assistant Community Manager.
As the Assistant Community Manager, you will lead from the front and manage the day to day operations of the site. You will have line manager responsibility for the Community Team and be responsible for building and maintaining the reputation and brand of the building in the local community, driving revenue, managing costs and all whist achieving the highest possible approval rating for service and team engagement.
You will have a proven appreciation of what it takes to deliver outstanding customer service and demonstratable experience in managing, delegating and organising a team. Ensuing the Community Team are highly motivated to deliver a responsive and outstanding customer service to our residents.
If you’re ready to be our next Native, you’ll probably:
- Have experience within BTR, property sector, hospitality or leisure industries at a manager level.
- Have a passion for customer service and ensuring excellence.
- Have a good understanding of the challenges and nuances of running a large building and estate.
- Have a good understanding of building operations and statutory obligations.
- Have a good understanding of health and safety regulations.
- Have a collaborative working style and strong leadership qualities to ensure that people follow your lead/ and buy into your vision
- Have a bright, clear and calm communication style
- Be organised with a methodical approach to tasks
- Be able to work under pressure and meet tight deadlines
- Ability to keep sensitive information highly confidential at all times.
About Us
We are Native Communities, we specialise in operating £3bn of mixed use, residential and commercial communities. Our people are expert placemakers, highly skilled at creating one-of-a-kind destinations where people want to live, work and spend time.
Our people are our superpower, our team is our greatest strength. Join Native, and you\’ll work alongside the best and the brightest in property, hospitality, technology and marketing – in an environment where your talents are valued, nurtured and developed.
As well as being able to call yourself a ‘Native’ here’s some of the other great benefits of working with us;
- Company Pension Scheme provided by NEST
- Cycle to Work Scheme.
- 24/7 Employee Assistance Programme
- Westfield Health Cash Plan
- Life Assurance
- Referral Scheme
- Paid Volunteer Time
- 20% discount on Native Places stays!
Native is better, and our communities are better when people from all walks of life come together. At Native Communities, we want to be a great place to work where a diverse group of people from all backgrounds can turn up and thrive. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. We firmly believe that our future success lies in diversity of thought from all Natives and its integral to our mission of creating sustainable communities with soul. We welcome applications from everyone interested in working for us. And, once you’re a Native, your differences will make all the difference.
If you’re as passionate as we are about people and beautiful buildings, we\’d love to hearfrom you!
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Assistant Community Manager employer: Native Group
Contact Detail:
Native Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Community Manager
✨Tip Number 1
Familiarise yourself with the local community and its needs. Understanding the demographics and preferences of the residents can help you demonstrate your commitment to enhancing their living experience during interviews.
✨Tip Number 2
Showcase your leadership skills by discussing specific examples where you've successfully managed a team. Highlight how you motivated your team to achieve outstanding customer service, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Research Native Communities and their approach to creating sustainable communities. Being able to articulate how your values align with theirs will make you stand out as a candidate who truly understands their mission.
✨Tip Number 4
Prepare to discuss your knowledge of health and safety regulations relevant to property management. This will demonstrate your readiness to handle the responsibilities of the Assistant Community Manager role effectively.
We think you need these skills to ace Assistant Community Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management, customer service, and team leadership. Use specific examples that demonstrate your ability to manage operations and deliver outstanding service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for community management and customer service. Mention your understanding of the challenges in running large buildings and how your skills align with the role of Assistant Community Manager.
Showcase Leadership Skills: In your application, emphasise your leadership qualities and collaborative working style. Provide examples of how you've motivated teams and driven engagement in previous roles.
Highlight Relevant Knowledge: Demonstrate your understanding of health and safety regulations, building operations, and statutory obligations. This will show that you are well-prepared for the responsibilities of the Assistant Community Manager position.
How to prepare for a job interview at Native Group
✨Showcase Your Customer Service Passion
As an Assistant Community Manager, your role revolves around delivering outstanding customer service. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles, highlighting your passion for creating positive experiences.
✨Demonstrate Leadership Skills
This position requires strong leadership qualities. During the interview, discuss your experience in managing teams, delegating tasks, and motivating others. Use real-life scenarios to illustrate how you’ve successfully led a team to achieve goals.
✨Understand Building Operations
Familiarise yourself with the nuances of running a large building and estate. Be ready to discuss your knowledge of building operations, health and safety regulations, and any relevant statutory obligations. This will show your preparedness for the role.
✨Communicate Clearly and Calmly
Effective communication is key in this role. Practice articulating your thoughts clearly and calmly during the interview. This will not only demonstrate your communication style but also reflect your ability to handle pressure and tight deadlines.