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For Companies At a Glance
- Tasks: Manage leasing activities, conduct viewings, and provide exceptional customer service.
- Company: Goodstone Living is a dynamic residential investment management company focused on high-quality rental properties.
- Benefits: Gain experience in a fast-growing sector with opportunities for professional development and community engagement.
- Why this job: Join a vibrant team, enhance your skills, and make a positive impact in the local community.
- Qualifications: No specific qualifications required; enthusiasm and a passion for customer service are key.
- Other info: This is an 11-month fixed-term contract starting in July 2025.
The predicted salary is between 30000 - 42000 £ per year.
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
Dockside, Leith, Edinburgh
Start Date: July 2025
About Us
Dockside is owned and managed by Goodstone Living (GsL) and its investors. GsL is a UK-based residential investment management company founded in 2020, specialising in acquiring, developing, managing, and operating high-quality rental properties in London and key regional cities. GsL works on behalf of institutional capital partners.
The senior management team brings extensive experience in the UK residential sector, particularly in development and operations, with ownership shared by Macquarie Asset Management and Senior Management.
Native Communities, one of the UK’s fastest-growing BTR and large-scale mixed-use operators with over 4,000 units under management, has been appointed as Goodstone Living’s Operating Partner to oversee Dockside. Known for delivering outstanding customer service and maximising rental growth, Native Communities is dedicated to operational excellence and is on an ambitious journey to continue its growth across the UK, building a reputation for delivering fantastic service to both investor clients and residents.
Summary of Position
As the Leasing Associate, you will be responsible for delivering the execution of Goodstone’s leasing strategy on a 373-unit Build to Rent (BTR) scheme located in Leith. This role involves completing day-to-day leasing activities such as:
- Pre-qualifying applicants.
- Booking and completing viewings.
- Maximising rental values to meet leasing goals and the scheme’s business plan.
You will be one of the ambassadors of the scheme’s brand and responsible for delivering exceptional customer service, upholding the development’s reputation within the local community. Work closely with the Leasing Manager and other team members to deliver a seamless and high-quality lettings experience for customers, ensuring professionalism and attention to detail throughout the process.
Maximise conversion rates by efficiently managing enquiries, scheduling viewings, and guiding prospective tenants through the leasing process with outstanding customer service. Support the Leasing Manager in achieving and exceeding leasing targets, resident retention goals, and successful lease-ups through proactive engagement and thorough follow-through.
Provide valuable input into marketing initiatives, contributing creative ideas to enhance service delivery, campaign effectiveness, and the scheme's market presence. Maintain up-to-date knowledge of the competitive landscape to ensure that Dockside outperforms market benchmarks in terms of amenities, pricing, and service delivery.
Oversee the accuracy and efficiency of data processing within the CRM system, ensuring compliance with all legal and operational requirements throughout the leasing journey. Contribute to social media marketing initiatives driven by our Operating Partner.
As a brand guardian, ensure all output is on-brand, meets objectives, and is consistent across all marketing channels. Review marketing channels to ensure consistency and report any functional inconsistencies that impact the customer experience. Join and contribute where appropriate to weekly marketing meetings between Goodstone and Native.
Maintain accurate records of legal compliance at all times within the leasing journey. Apply strong negotiation skills to secure lease agreements that meet or exceed business objectives while delivering a positive tenant experience. Handle inquiries, feedback, and concerns from potential and existing residents with professionalism, ensuring swift resolution and maintaining Dockside’s positive reputation.
Act as a key point of contact for applicants, providing tailored support and solutions to guide them from initial inquiry to tenancy agreement. Ensure all lettings activities comply with relevant property legislation, including tenant deposit protection, right-to-rent checks, and health and safety regulations. Stay updated on changes in property law and industry standards, implementing necessary adjustments to policies and procedures.
Enhance community engagement by collaborating with the Leasing Manager and wider property team to deliver resident-focused events and communication strategies aligned with Dockside’s social value goals. Drive online reviews and recommendations by consistently meeting resident expectations and fostering a strong sense of community.
Actively contribute to a collaborative and goal-oriented team environment, offering support to colleagues to ensure collective success. Assist in onboarding and mentoring new team members, sharing expertise to help them integrate and perform effectively.
Leasing Associate - Fixed Term Contract (11 months) employer: Native Communities
Contact Detail:
Native Communities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasing Associate - Fixed Term Contract (11 months)
✨Tip Number 1
Familiarise yourself with the local rental market in Leith. Understanding the competitive landscape will not only help you in discussions during interviews but also demonstrate your commitment to the role and the community.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled tenant inquiries or resolved issues in previous roles. This will highlight your ability to maintain Dockside's positive reputation.
✨Tip Number 3
Research Goodstone Living and Native Communities to understand their values and operational strategies. Being able to discuss their approach to leasing and customer service will set you apart as a candidate who aligns with their mission.
✨Tip Number 4
Prepare to discuss your ideas for enhancing marketing initiatives, especially in social media. Showing that you can contribute creatively to the team will demonstrate your proactive engagement and willingness to support the leasing strategy.
We think you need these skills to ace Leasing Associate - Fixed Term Contract (11 months)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of a Leasing Associate. Tailor your application to highlight relevant experiences that align with the role's requirements.
Highlight Customer Service Skills: Since exceptional customer service is crucial for this position, ensure your application showcases any previous experience in customer-facing roles. Use specific examples to demonstrate how you've successfully managed client relationships.
Showcase Team Collaboration: The role involves working closely with the Leasing Manager and other team members. Mention any past experiences where you contributed to a team environment, focusing on your ability to support colleagues and achieve collective goals.
Demonstrate Knowledge of the Market: Research the current rental market trends in Leith and the broader UK residential sector. Incorporate this knowledge into your application to show that you understand the competitive landscape and can contribute valuable insights.
How to prepare for a job interview at Native Communities
✨Know the Company Inside Out
Before your interview, make sure you research Goodstone Living and Native Communities thoroughly. Understand their values, mission, and recent developments in the residential sector. This knowledge will help you demonstrate your genuine interest in the role and align your answers with their goals.
✨Showcase Your Customer Service Skills
As a Leasing Associate, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight how you can contribute to maintaining Dockside's positive reputation through outstanding service.
✨Demonstrate Your Negotiation Abilities
Since the role involves securing lease agreements, be ready to discuss your negotiation skills. Share specific instances where you successfully negotiated terms or resolved conflicts, showcasing your ability to achieve business objectives while ensuring tenant satisfaction.
✨Be Prepared for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face in the leasing process and how you would handle them. This will show your proactive approach and readiness for the role.
