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For Companies At a Glance
- Tasks: Lead onsite teams and ensure excellence in customer service and facilities management.
- Company: Join Native Communities, specialists in creating thriving, sustainable living and commercial developments.
- Benefits: Enjoy a vibrant work culture with opportunities for professional growth and development.
- Why this job: Be part of a dynamic team making a real impact in community living and customer experience.
- Qualifications: Experience in property, hospitality, or leisure industries at a General Manager level is essential.
- Other info: This role covers two sites, Corkfield and Crownworks, offering diverse challenges.
The predicted salary is between 48000 - 72000 £ per year.
Welcome to Native Communities. We are specialists in operating small to large-scale living, commercial and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients. This is an exciting opportunity to join our operational team in Birmingham as a General Manager. This is a dual site role covering Corkfield and Crownworks.
We are looking for a strong and vibrant leader to lead the onsite teams, ensuring excellence across all departments including Customer Service, Facilities Management, Health & Safety and Leasing. You will be responsible for managing the residential operating budget and to ensure our team are delivering a world class customer experience throughout all touchpoints. You will work closely with the Regional Head of Operations to deliver business process improvements and build internal standard operating procedures for the sites.
If you’re ready to be our next Native, you’ll probably:
- Have experience within BTR, property sector, hospitality or leisure industries at a General Manager level.
- Have a passion for customer service and ensuring excellence.
- Have a good understanding of the challenges and nuances of running a large building and estate.
- Have a good understanding of building operations and statutory obligations.
General Manager - Birmingham employer: Native Communities
Contact Detail:
Native Communities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Birmingham
✨Tip Number 1
Familiarise yourself with the specific challenges and nuances of managing large residential buildings. Research common issues faced in the BTR (Build to Rent) sector and think about how you would address them.
✨Tip Number 2
Network with professionals in the property and hospitality sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the General Manager role.
✨Tip Number 3
Prepare to discuss your leadership style and how you ensure excellence in customer service. Think of specific examples from your past experiences that demonstrate your ability to lead teams effectively.
✨Tip Number 4
Research Native Communities and their developments, particularly Corkfield and Crownworks. Understanding their values and operational goals will help you align your vision with theirs during interviews.
We think you need these skills to ace General Manager - Birmingham
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the General Manager position. Tailor your application to highlight your relevant experience in property management, customer service, and operational excellence.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in the property sector or similar industries. Focus on achievements that demonstrate your leadership skills and ability to manage budgets and teams effectively.
Write a Strong Cover Letter: In your cover letter, express your passion for creating thriving communities and your commitment to delivering exceptional customer experiences. Use specific examples from your past roles to illustrate how you meet the qualifications outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a General Manager role.
How to prepare for a job interview at Native Communities
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to motivating staff and driving performance across various departments.
✨Understand the Business Model
Familiarise yourself with Native Communities' business model and values. Be ready to discuss how your experience aligns with their focus on creating thriving communities and delivering enhanced returns for clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenges in property management. Think of specific scenarios where you improved customer service or managed operational issues effectively.
✨Demonstrate Financial Acumen
Since you'll be managing the residential operating budget, be prepared to discuss your experience with financial management. Highlight any relevant achievements in budget control, cost reduction, or revenue generation in previous roles.
