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For Companies At a Glance
- Tasks: Join our team as a Community Host, delivering outstanding customer service to residents daily.
- Company: Native Communities creates thriving, sustainable living and commercial spaces across the UK.
- Benefits: Enjoy perks like a pension scheme, employee assistance, paid volunteer time, and discounts on stays.
- Why this job: Be part of a vibrant community, where your skills are valued and diversity is celebrated.
- Qualifications: Experience in customer service, excellent communication skills, and proficiency in IT are essential.
- Other info: We welcome applicants from all backgrounds and believe in the power of diverse perspectives.
The predicted salary is between 28800 - 43200 £ per year.
Welcome to Native Communities. We are specialists in operating small to large-scale living, commercial and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients.
This is an exciting opportunity to join our operational team at The Almere, Milton Keynes as a Community Host. We are looking for a new team member, who can be an integral member of our community team, to support delivering an outstanding customer service to our residents. Each day will be unique, requiring an ability to prioritise, multi-task, think creatively, take initiative and ownership, and employ a diverse set of interpersonal and organisational skills. You will bring positive energy to each conversation, resolve issues quickly and effectively, and make everyone feel welcome and appreciated. It's about first impressions, so you'll take great pride in your presentation, and this will reflect in your front of house which you'll keep clean, smart and welcoming at all times.
If you're ready to be our next Native, you'll probably:
- Have proven experience in residential services, leasing, guest relations, hospitality, sales, or marketing that demonstrates a customer service and experience background.
- Be proficient in executing exceptional customer service within a customer facing role.
- Have excellent written and spoken English.
- Possess exceptional IT skills including MS Word, Excel & Outlook (training will be provided for our internal database system).
- Have excellent relationship building skills, both with entirely new and long term residents and team members.
- Be an efficient and organised individual with excellent communication skills and has a sensitive, professional and well-mannered nature.
- Be able to work exceptionally well within a team dynamic and contribute to an established open culture.
- Have the ability to follow company policies and procedures.
About Us: We are Native Communities, we specialise in operating £3bn of mixed use, residential and commercial communities. Our people are expert placemakers, highly skilled at creating one-of-a-kind destinations where people want to live, work and spend time. Our people are our superpower, our team is our greatest strength. Join Native, and you'll work alongside the best and the brightest in property, hospitality, technology and marketing in an environment where your talents are valued, nurtured and developed.
As well as being able to call yourself a Native, here's some of the other great benefits of working with us:
- Company Pension Scheme provided by NEST
- Cycle to Work Scheme.
- 24/7 Employee Assistance Programme
- Westfield Health Cash Plan
- Life Assurance
- Referral Scheme
- Paid Volunteer Time
- 20% discount on Native Places stays!
Native is better, and our communities are better when people from all walks of life come together. At Native Communities, we want to be a great place to work where a diverse group of people from all backgrounds can turn up and thrive. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. We firmly believe that our future success lies in diversity of thought from all Natives and it's integral to our mission of creating sustainable communities with soul. We welcome applications from everyone interested in working for us. And, once you're a Native, your differences will make all the difference. If you're as passionate as we are about people and beautiful buildings, we'd love to hear from you!
Contact Detail:
Native Communities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Host - The Almere
✨Tip Number 1
Familiarise yourself with the values and mission of Native Communities. Understanding their commitment to creating thriving and sustainable communities will help you align your responses during interviews and demonstrate your passion for their work.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully built relationships in previous roles. This is crucial for a Community Host, as you'll need to connect with both residents and team members effectively.
✨Tip Number 3
Research common challenges faced in residential services and think about how you would address them. Being able to discuss potential solutions will highlight your problem-solving abilities and initiative during the interview.
✨Tip Number 4
Prepare to discuss your experience in customer service and how it relates to the role. Be ready to share specific instances where you went above and beyond to ensure a positive experience for customers, as this will resonate well with the hiring team.
We think you need these skills to ace Community Host - The Almere
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, hospitality, or community engagement. Use specific examples that demonstrate your ability to create positive experiences for residents.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for community building and customer service. Mention why you want to work at Native Communities and how your skills align with the role of Community Host.
Showcase Your Communication Skills: Since excellent written and spoken English is essential, ensure your application is free from grammatical errors. Use clear and concise language to convey your enthusiasm and professionalism.
Highlight Teamwork Experience: Emphasise any previous roles where you worked as part of a team. Describe how you contributed to a positive team dynamic and supported your colleagues, as this is crucial for the Community Host position.
How to prepare for a job interview at Native Communities
✨Showcase Your Customer Service Skills
Since the role of Community Host revolves around delivering outstanding customer service, be prepared to share specific examples from your past experiences. Highlight situations where you resolved issues effectively or went above and beyond for a resident or guest.
✨Demonstrate Team Spirit
This position requires working well within a team dynamic. During the interview, emphasise your ability to collaborate with others and contribute to a positive team culture. Share anecdotes that illustrate your teamwork skills and how you support your colleagues.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and creativity. Think about potential scenarios you might face as a Community Host and how you would handle them. This will show your initiative and readiness to take ownership of challenges.
✨Dress to Impress
First impressions matter, especially in a front-of-house role. Make sure to dress smartly and present yourself well for the interview. This reflects your understanding of the importance of presentation in creating a welcoming environment for residents.
